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Retail establishments create a safe environment for customers and staff with frequent reminders on distancing and hygiene. Monitor employees for symptoms. Customers and employees wear face coverings.
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Both customers and employees wear face coverings**
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Maintain signage to remind and help individuals stand at least 6 feet apart, including outside when in line, and in store check-out lines
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Assign an employee to disinfect carts and baskets after each use
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Maximum number of patrons must be such that a 6-foot distance between patrons and employees can be easily maintained (1 person per 100 square feet)
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Make hand sanitizer readily available to customers and employees (e.g. at checkout counters and entrances, etc.)
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Limit purchase quantities on certain goods selling out quickly; this will help maintain ability to meet needs of patrons and limit crowds and lines
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Set an established daily window of time for high-risk individuals to come in without pressure from crowds
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Staff may only come closer than 6 feet to other staff and customers when accepting payment or delivering goods or services if wearing face covering
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One-way aisles to support physical distancing
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Discourage bringing kids or strollers into stores when possible to allow as much space as possible in aisles
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Consider installing a clear plastic partition between cashier and customer where it is not possible to maintain 6 feet of distance
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Deliver products through curbside pick-up or delivery
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Make regular announcements to remind customers to follow physical distancing guidelines
Specific Guidance for Grocery & Pharmacy
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Separate order and delivery areas to keep customers from waiting too long in confined areas together
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Prevent people from self-serving any food items that are ready to eat and are not prepackaged; does not include fresh produce
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Only make bulk items available if they are individually packaged
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Do not allow individuals to bring their own bags, mugs, or other reusable items from home
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If possible, waive prescription delivery fees
General Employer Guidelines
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Employers exercise extreme caution, with employees working remotely, evaluating workforce concerns, and enacting strategies to minimize economic impact. Businesses that necessitate on-site work should monitor workforce for symptoms and well-being.
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Employers take extreme precautions
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Provide accommodations to high-risk employees
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Employees and volunteers operate remotely, unless not possible
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Symptom* checking in business interactions
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Face coverings worn in settings where other social distancing measures are difficult to maintain; ensure that face coverings are available
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Make every possible effort to enable working from home as a first option; where not possible, workplaces comply with distancing and hygiene guidelines
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Minimize face-to-face interactions, including with customers (e.g. utilize drive-thru, install partitions)
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Where distancing and hygiene guidelines cannot be followed in full, businesses should consider whether that activity needs to continue for the business to operate
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Eliminate unnecessary travel and cancel or postpone in-person meetings, conferences, workshops, and training sessions
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Require employees to self-quarantine when returning from high-risk areas
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Employers evaluate workforce strategy and concerns and enact strategies to minimize economic impact
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Employers must not allow any individuals under isolation or quarantine to come to work at any time unless authorized by LHD
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