Information
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Conducted by
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Conducted on
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Prepared by
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Enter Associate name
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The associate followed the 15/5 rule
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If waiting in a car queue, the staff made an attempt to acknowledge the guest in a timely manner (verbally or non-verbally, within 2 cars or less behind the attended car, before the guest's car is attended to)
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Promptly opens car doors (driver, passenger if applicable, hotel doors)
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The associate offered luggage assistance and promptly unloaded the guest's luggage
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The associate explained the parking options
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The associate directed the guest to the reception desk
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The associate was knowledgeable about property offerings and the local area (F&B, local directions, local restaurants, local traffic)
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The associate used the guest name during the interaction, when known
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The associate maintained good posture, eye contact, and smiled throughout the interaction
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The associate appeared well-groomed and professional, wearing the proper uniform and name tag
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The associate offered further assistance to the guest
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The associate offered a warm and sincere closing, thanking the guest
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Arrival Experience - General Exterior Cleanliness
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Arrival Experience - General Exterior Condition
