Customer Satisfaction

  • Mission statement posted so all employees / visitors can read?

  • Do you have a documented process for determining customer satisfaction, including frequency of determination, delivered part quality, customer disruptions, field returns, delivery performance, and customer notification?

  • Do you have programs in place to improve customer satisfaction, with corrective actions addressed and a closed review system process?

  • Is the SQDCM board updated for team members review?

Inbound Material Quality System

  • Do you have a documented procedure for receiving material that includes identification, verification of the QTY and Quality of the material?

  • The trailer is inspected for evidence of water damage, holes, debris or pest infestation prior to unloading and accepting the shipment?

  • Do you have a warehouse management system that records shipment and location for staging?

  • Is the material protected from the floor by use of a pallet or other means?

  • Are any internal audits available to verify that the quality system is working?

  • Are notifications issued when defected material is being delivered or quality alerts issued?

  • Are all inbound receipts filed properly when completed daily?

  • Are inbound receiving procedures available to the team members and posted in the area?

  • Team Members are trained and certified for each process with documents to verify proof?

  • Receiving has all unneeded supplies and equipment removed from he area?

  • Visual controls identified for all unneeded supplies, tools, and equipment?

  • Pallets and materials are marked and identified for storage?

  • Floors are kept clean and free of water, waste, oil, and trash?

  • Workstations are wiped down, free of debris, and trash taken out daily?

  • All tools and equipment are clean and are in good working conditions?

  • Someone is responsible for overseeing, auditing, and following up with the cleaning efforts?

  • Is the cleaning schedule posted and utilized daily?

  • Skills map is updated and posted for the receiving area?

Inventory Management

  • Is there a warehouse management system in place that uses formal inventory control system such as FIFO (first in / first out)?

  • Is inventory put-away by FIFO dates?

  • Is there a process for cycle counts in place?

  • When discrepancies are found with inventory is there a process to follow?

  • Is the a process in place when material is moved to the quality hold area?

  • Is training provided to the team members that are controlling the inventory control system?

Outbound Material Quality System

  • The shipping area is well defined and signage available that clearly identifies the area?

  • Does a documented procedure exit to verify paperwork against physical packaging and labeling for identity and quantity before shipping?

  • The trailer is inspected for evidence of water damage, holes, debris or pest infestation prior to unloading and accepting the shipment?

  • All customer inspections are confirmed and verified prior to shipping?

  • Is there a procedure in place to secure the load during transit?

  • Are the any abnormal condition controls in place in the invent material is incorrect and needs to moved from the shipment?

  • Is label control a standard practice during the shipping process? (Discuss with a team member)

  • Are any internal audits available to verify that the quality system is working?

  • Are all outbound shipments properly filed when completed?

  • Are inbound receiving procedures available to the team members and posted in the area?

  • Associates are trained and certified for each process with documents to verify proof?

  • Receiving has all unneeded supplies and equipment removed from he area?

  • Cabinets and workstations are organized and identified?

  • Pallets and materials are marked and identified for storage?

  • Floors are kept clean and free of water, waste, oil, and trash?

  • Workstations are wiped down, free of debris, and trash taken out daily?

  • Someone is responsible for overseeing, auditing, and following up with the cleaning efforts?

  • Skills map is updated and posted for the receiving area?

Repack Operations

  • All work instructions are available and posted at each workstation?

  • All team members are trained and documents available for proof?

  • One piece flow is followed during the repack operations?

  • Label control is followed during the flow?

  • Partial verification checks are in place and utilized daily?

  • Order process is in place and followed according the work schedule?

  • All team members are following good safe lifting practices during the repack process?

  • Repack process has a good flow through in place once the containers are completed with FG labels?

  • All FG containers are transferred properly once completed and ready for shipment?

  • Skills map is updated and posted for the receiving area?

Dock Controls

  • All docks are equipped with a dock lock and are engaged when in use?

  • Wheel chocks are available for each dock and are used daily?

  • A driver waiting area is identified and used as a standard practice?

  • Glad hand procedure utilized and utilized during every shipment?

  • Loading / Unloading procedures are posted and available for team member?

  • All team member ares are trained for loading and unloading trailers with documents to verify proof?

  • Yard management procedures are in place to ensure all trailers are available for overnight pickup?

EHS and Risk Management

  • An effective process for EHS is formally defined and well documented, with root cause and corrective actions for all EHS defects?

  • A well documented risk assessment is posted and maintained upon changes with equipment and job tasks?

  • Does the facility comply with OSHA or other applicable safety and health regulations, specifically in the use of Personal Protective Equipment?

  • Procedure in place for hazardous substance control?

  • Emergency action plan established and in place?

  • All forklift operators can present a forklift license?

  • All forklift inspections have been completed for the current week?

  • Fire extinguishers have been checked monthly and updated within the codes?

  • Eye stations have been checked monthly and changed regularly when needed?

  • All forklift operators have been properly trained and documented?

  • Forklift battery check logs are completed weekly?

  • All forklifts have maintenance checks regularly with documents on file?

  • All emergency lights work properly in the invent of an power outage?

  • All safety procedures are available to all team members when requested?

  • Walk ways are clearly marked and defined?

  • All intersections are equipped with visuals and marked on the floor as stopping points?

  • All team members are equipped with a safety vest within the facility?

  • Team Members are aware of the forklift awareness guidelines? Ask non-authorized associates what the guidelines are.

  • Are first aid cabinets stocked and available for team members?

  • Is the required PPE available for all tasks when needed?

Product Safety

  • Product is stored in the racks properly and no over hang visible?

  • Product stacking standards available for review and all associates are aware of the standards?

  • All product is stack properly and meets standards?

  • All empty pallets are stored properly and identified?

  • Is a visual inspection of pallets conducted during the shipping and receiving process for any abnormal conditions?

Building Safety

  • All exit doors open from the inside?

  • Floor surfaces are even and uncluttered?

  • Entry doors and walk ways are kept clear?

  • Intersections kept clear of product and visuals in place?

  • High volume intersections are equipped with mirrors?

  • Stairs are kept clear of any obstructions?

  • All safety rails are in good condition and painted yellow?

  • The outside of the facility is clean including the smoking areas?

  • Are all smoking areas clearly identified and away from main entrances?

  • Lockout / Tagout stations are equipped and available with procedures posted?

  • Office furniture and work stations are in good condition?

  • Break room is clean and maintained daily?

  • All storage rooms are cleaned and organized?

Human Resources

  • Emergency contact list is available for all team members?

  • Employee records are completed and available for review?

  • All team members have received and signed the employee handbook?

  • Job descriptions are available for each position?

  • Employee attendance report is on file and reviewed regularly?

  • All team members understand and follow the dress code policy?

  • Worker comp poster is posted?

  • FMLA is posted for team members review?

  • Equal employment opportunity is posted for review?

  • Child labor law poster posted for review?

  • Right to know center is updated and available for review?

  • American disability act posted for review?

  • Minimum wage poster is posted for review?

  • Uniformed services employment and reemployment rights act poster is posted for review?

  • General Comments

  • Audit Coordinator

  • Offsite Auditor

  • Safety Auditor

  • HR Auditor

  • Division Manager

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