Information
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Keystone Title (Account Name or Route)
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What state is this Keystone inspection being performed in?
- Queensland
- NSW
- ACT
- Victoria
- South Australia
- Tasmania
- Western Australia
- Northern Territory
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Location
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Prepared by
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Conducted on
KEYSTONE
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ABOUT KEYSTONE
Keystone Lite has survey questions weighted based on importance. Questions focus on the what the customer/consumer sees and touches.
Keystone Lite can be done at anytime by anyone using the keystone application. However, the assessor needs to be wary of the EQ environment in assessing the cleanliness.
‘Instant Fail’ Keystones is where assessor identifies a breach to standard operational procedures or safety concerns. Examples of ‘Instant Fails’;
• Multiple products in a single column
• Machine not secured correctly on previous fill
• Assessor identifies a hazard which has not been reported/escalated to CCA Management.
To Score an ‘Instant fail’, record each question as a Negative (‘NO’) result -
Create a New Keystone
Keystone
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Equipment Plate Tag:
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EQ Location:
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EQ Photo (if required):
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Adheres to Equipment safety requirements?<br><br>Ensure the Machine is on flat level flooring<br>No power boards or extension leads used for power (check behind machine)<br>Power cord isn't frayed or damaged in anyway<br>Machine has in-date Test & Tag<br>(If the answer is "Risk" then please click on the paperclip 📎 button on the right to "Add Notes" and "Add Images" below where required)
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EQS TECHNICAL SERVICE CALL LOGGED Whats the Service Number?
EXTERNAL
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Are the lights working?<br>- All lights in equipment to be working. <br>- If lights are off at customer request or steel door machines then answer affirmative 'N/A’
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Is the machine working?<br>- No OOO (out of order), OOC (out of change) or OOS (out of service) Indicators - To test, put a coin in the machine and reject the coin to test, this will confirm coin mechanism is working. If the coin doesn't give you credit there is an issue.<br>- All Payment Systems Working - tap your card. Enter a note and reject it.
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Is the Equipment No# and NCC contact details correct?<br>- Check that the correct POS is in place displaying the equipment or customer number, and the 13Coke(132653)
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Current POS (Price, Flavour & Promotional)<br>- The price should be clearly displayed in the correct locations. Price labels on every column and on all selections for multi-price machines <br>Stack Machines - Check that all price and flavour labels are current and in good condition. <br>- Current POS should be displayed in correct position (including Calorie Decal)<br>- No out dated or damaged POS should be displayed, and no hand written price or flavour decals.
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Is the machine clean?<br>-Check the fascia, glass, delivery bin, top and sides of machines. Check dust on top of note acceptor, & on ledge at the base of the door in GFV’s. Sticker/sticky tape residue is not acceptable<br>- Check that the fascia is in good condition and appropriate for the products available<br>- Ensure that selection buttons are in good condition and functioning
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What was not clean
- Machine Facia
- Vend Chute
- Key Pad
- Coin Return
- Side of Machine
- Top of Machine
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Are there any additional placement opportunities in the area or could this machine be in a better location?
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Any actions required for this Keystone audit?
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WHAT TO DO WITH THE KEYSTONE INFORMATION
1. All Keystone PDF files are to be emailed to peter.dixon@ccamatil.com
2. Peter to share the Keystone reports with the respective States