Information
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Version 2 * National Standard 2 - Partnering with Consumers Standard
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Client / Site
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Conducted on
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Conducted by:
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Personnel who participated in the gathering of specific evidence for this Standard
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Address / Location
Standard 2 - Audit Report
CLINICAL GOVERNANCE AND QUALITY IMPROVEMENT SYSTEMS TO SUPPORT PARTNERING WITH CONSUMERS
Integrating clinical governance
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2.1 Clinicians use the safety and quality systems from the Clinical Governance Standard when:<br>a. Implementing policies and procedures for partnering with consumers<br>b. Managing risks associated with partnering with consumers<br>c. Identifying training requirements for partnering with consumers
Applying quality improvement systems
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2.2 The health service organisation applies the quality improvement system from the Clinical Governance Standard when:<br>a. Monitoring processes for partnering with consumers<br>b. Implementing strategies to improve processes for partnering with consumers<br>c. Reporting on partnering with consumers
PARTNERING WITH PATIENTS IN THEIR OWN CARE
Healthcare rights and informed consent
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2.3 The health service organisation uses a charter of rights that is:<br>a. Consistent with the Australian Charter of Healthcare Rights<br>b. Easily accessible for patients, carers, families and consumers
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2.4 The health service organisation ensures that its informed consent processes comply with legislation and best practice
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2.5 The health service organisation has processes to identify:<br>a. The capacity of a patient to make decisions about their own care<br>b. A substitute decision-maker if a patient does not have the capacity to make decisions for themselves
Sharing decisions and planning care
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2.6 The health service organisation has processes for clinicians to partner with patients and/or their substitute decision-maker to plan, communicate, set goals, and make decisions about their current and future care
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2.7 The health service organisation supports the workforce to form partnerships with patients and carers so that patients can be actively involved in their own care
HEALTH LITERACY
Communication that supports effective partnerships
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2.8 The health service organisation uses communication mechanisms that are tailored to the diversity of the consumers who use its services and, where relevant, the diversity of the local community
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2.9 Where information for patients, carers, families and consumers about health and health services is developed internally, the organisation involves consumers in its development and review
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2.10 The health service organisation supports clinicians to communicate with patients, carers, families and consumers about health and health care so that:<br>a. Information is provided in a way that meets the needs of patients, carers, families and consumers<br>b. Information provided is easy to understand and use<br>c. The clinical needs of patients are addressed while they are in the health service organisation<br>d. Information needs for ongoing care are provided on discharge
PARTNERING WITH CONSUMERS IN ORGANISATIONAL DESIGN AND GOVERNANCE
Partnerships in healthcare governance planning, design, measurement and evaluation
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2.11 The health service organisation:<br>a. Involves consumers in partnerships in the governance of, and to design, measure and evaluate, health care<br>b. Has processes so that the consumers involved in these partnerships reflect the diversity of consumers who use the service or, where relevant, the diversity of the local community
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2.12 The health service organisation provides orientation, support and education to consumers who are partnering in the governance, design, measurement and evaluation of the organisation
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2.13 The health service organisation works in partnership with Aboriginal and Torres Strait Islander communities to meet their healthcare needs
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2.14 The health service organisation works in partnership with consumers to incorporate their views and experiences into training and education for the workforce
