VILLAGE MEAL ASSURANCE

• Village Meal Assurance

  Breakfast/Crib

  Dinner/Crib

• Conducted on

  Date

• Prepared by

• Additional Personnel

Facilities

• Hand basins are clean and in working order.

  Yes

  No

  N/A

• Soap dispensers are clean stocked and in working order

  Yes

  No

  N/A

• Hand Sanitiser Available throughout the dining room

  Yes

  No

  N/A

• Did the dining room create a relaxed and social atmosphere?

  Yes

  No

  N/A

• Is the temperature in the dining area, when full, at a comfortable level?

  Yes

  No

  N/A

• Was staff visible in the dining room during peak periods for cleaning of tables and restocking of items

  Yes

  No

  N/A

Team appearance and professionalism

• Team appears friendly and a high level of personal presentation is maintained. Uniforms complete, clean, and to site specification

  Yes

  No

  N/A

• All residents are greeted in a friendly, courteous manner. Wait times are well managed.

  Yes

  No

  N/A

• Information boards are clear to read and team messages are current and well organised.

  Yes

  No

  N/A

• Guest Feedback Forms are welcomed, and logged in the Feedback Register. All forms that require an action/feedback are sent to the relevant department.

  Yes

  No

  N/A

Meal Service

• Food appearance: fresh and appealing?

  Good

  Fair

  Poor

  N/A

• Adequate QTY of food available for guests to select a suitable meal

  Good

  Fair

  Poor

  N/A

• Please provide further information

• Was clean cutlery available for use?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Please provide further information

• Was the menu available and reflective of the food on offer ?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Please provide further information

• Was the hot food of the correct temperature for you to enjoy your meal ?

  Yes

  No

  N/A

• Please provide further information

  Yes

  No

  N/A

Crib Service

• Food appearance: fresh and appealing?

  Yes

  No

  N/A

• Adequate QTY of food available for guest to select crib

  Yes

  No

  N/A

• Please provide further information

• Did crib service have a selection of "take and go" meals and "make yourself" options available?

  Yes

  No

  N/A

• Please provide further information