Visit Report

• Document No.

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside

• Clean and dressed?

  Yes

  No

  N/A

• Lighting and signage working?

  Yes

  No

  N/A

• Windows open?

  Yes

  No

  N/A

Inside

• Tables dressed correctly?

  Yes

  No

  N/A

• Floor and walls clean?

  Yes

  No

  N/A

• Pin board correct?

  Yes

  No

  N/A

• Condiment station well stocked and presented

  Yes

  No

  N/A

• Displaying correct collateral?

  Yes

  No

  N/A

• No signs, blue towels, chemicals visible to customers?

  Yes

  No

  N/A

• Counter well presented nothing on view that should not be

  Yes

  No

  N/A

• All team members in correct appropriate uniform including manager

  Yes

  No

  N/A

Product

• Your Order - burger cooked as requested? If cheese was it melted? Bun toasted properly? Sides prepared to spec?

Customer Journey- look at a sample of customers and score out of 10

• Greet - eye contact, smile, speedily?

• Sat at table - engagement?

• Till - if queue are all tills open? Are the cashiers smiling and engaging with the customers.

• Monkey nut glasses given to customers?

  Yes

  No

  N/A

• Food Delivered all together

• Check back done and peg removed

• Second drink offered

• Plates cleared when all on table have finished

Pass - is food on the pass coming out to standard?

• 1

  Yes

  No

  N/A

• 2

  Yes

  No

  N/A

• 3

  Yes

  No

  N/A

• 4

  Yes

  No

  N/A

• 5

  Yes

  No

  N/A