Volvo Body & Paint Standards Audit

Information

Bodyshop Name
Completed On
Document No

Member Information

Dealer Name
Dealer Address
Dealer Contact Name
Dealer Telephone No and E-mail
Dealer Principal/General Manager/Owner
Bodyshop Name
Bodyshop Address
Bodyshop Contact Name
Bodyshop Telephone No and E-mail
Date of Audit
Auditor
Dealer Signature
Bodyshop Signature

Facilities

1a The building has separate staff and customer entrances?
Evidence - Are there separate entrances?

Guideline - There should be designated customer and staff entrances
1b Are there defined parking area?
Evidence - Clearly marked customer, disabled and staff parking areas (along with separate storage areas for for write off's and damaged vehicles away from the customer's view)

Guideline - Carry out a visual check of car parking and storage areas
1c Customers are provided with a private customer seating area where up to date reading materials/POS and refreshments are provided. Is the area kept clean and tidy.
Evidence - Customer area, refreshments and reading materials are provided including up to date Volvo magazines and point of sales materials for VCI/VAA. The area is clean and tidy.

Guideline - Carry out a visual check of the customer area. Documented process for site maintenance
1d Reception and customer areas are clean and tidy for customers?
Evidence - Evidence that these areas are kept clean and tidy at all times

Guideline - Carry out a visual check of the customer area. Documented process for site maintenance
1e Is the car park area kept clean, tidy and well maintained in order to support initial positive customer first impressions about the business?
Evidence - Evidence that these areas are kept clean and tidy at all times

Guideline - Carry out a visual check of the customer area
1f Do the nominated Dealer and Bodyshop support each other with customer hangovers/handling to ensure a Volvo branded experience is delivered?
Evidence - Provide evidence that there is a healthy working relationship between both businesses/departments with regular communications/interaction

Guideline - If no, the highlight action required for more frequent Dealer/Bodyshop communications/meetings
1g There are dedicated customer toilets that are kept clean and tidy?
Evidence - Are there dedicated toilets and are they well maintained with a frequent cleaning procedure process in place?

Guideline - Carry out a visual check of the customer toilets. Check cleaning rota is being used daily.
1h Smoking Policy
Evidence - The site should have either a No Smoking policy or a separate smoking area with cigarette bin attached

Guideline - A smoking policy or designated area for smokers