Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Customer Service Area
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Viscore/ Job Number
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Responsible Manager
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Auditee
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Company
Service Order
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3.006 Records updated or confirmed correct
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3.007 WMS Trouble Ticket receipted by service company and clearly defines the problem
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3.008 WMS Trouble Ticket event log clearly describes action taken to fix fault
4 Codes
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4.004 Correct Statement of Work codes used
5 Fault
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5.001 NTS test result (Good Line)
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5.002 Records - Customer information & cable pairs correct, changes updated
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5.004 OUT Fault Ticket text field completed - first name, surname initial, fault cause, fault resolution, location of repair incl. street no., name of end customer if contacted. If applicable: reason for uneconomic repair, billing information S&S doc no., PDR no., NFF NVF no.
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5.005 First Time Fix principles applied. Fault repaired but there was another service affecting issue that could have been fixed and wasnt.
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5.009 Escalation procedure followed (Defect Referral)
7 Exchange Equipment
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7.001 Equipment positioned & installed correctly, ventilation unimpeded
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7.002 Equipment anchored / mounted compliant with seismic needs
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7.003 Equip secure; Fastenings, Isolation, Earthing, Masking, Covers
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7.004 Equipment & racks labelled correctly. Node name visible. TLRD system name visible.
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7.005 Static straps fitted where required
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7.006 Alarms connected & tested. Commissioning info confirmed
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7.007 DF components secure, labelled, jumper management correct
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7.008 Conduits and pipework adequately routed & anchored
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7.009 Cable tray earthing & isolation correct
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7.01 Cable type & size and labelled OK. Installation neat and tidy
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7.011 Cable and jumper terminations tidy & to required standard
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7.012 UTP cables are supported and routed securely
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7.013 Structured Cabling supported and routed securely, not tight bends, Velcro ties used
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7.014 Circuit breakers / fuses correct type & size & labelled
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7.015 Equipment area tidy, task waste removed
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7.016 Air conditioning functioning and temperature OK
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7.017 Trunking manages fibre cords within maximum capacity limits; drop off position OK, flexitube anchored at equip, fibre slack managed.
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7.018 Fire & Smoke stopping around wall cable access holes
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7.019 Replacement equipment correct
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7.02 Replacement equipment programmed correctly
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7.021 Faulty equipment sent for repair
8 UCLL CoLocation
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8.001 Customer owned copper / fibre cables labelled every metre with owner name
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8.002 Fibre cable tails coiled on top of Customer footprint or feed direct into footprint (no excess)
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8.003 Trunking manages fibre cords within maximum capacity limits; drop off position OK, flexitube anchored at equip
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8.004 Customer equipment secured compliant to seismic standards
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8.005 MDF cabling installation & testing confirmed
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8.006 50 Volt End Of Row feeds clearly labelled for each Customer
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8.007 Customer equipment earthed (6mm cable green sheath) connected to Telecom earth bar
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8.008 NetMAP, Floor and Rack Layout & Record Systems represent Customer information correctly
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8.009 Previous QA and/or Build activity completed, no outstanding actions
9 MDF (7535, NDF-100A, NDF-100B, ND0066)
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9.001 MDF Block secure (installation, earthing)
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9.002 MDF Block Labelling correct (Cable Number, Pair range)
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9.003 MDF Area cable entry duct sealed
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9.004 VESDA in working condition
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9.005 Jumper routing via frame guides
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9.006 Jumper type correct (OR/WH) with required (175mm - 225mm) slack left
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9.007 IDC jumper terminations correct (full insertion to IDC, excess trimmed)
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9.008 Solder jumper terminations correct (wire strip & wrap, no excess solder)
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9.009 Old jumpers removed
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9.01 Lightning protection (where fitted) earth to common earth
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9.011 Cable pair records updated
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9.012 Sign off codes correct (specify here)
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9.013 Site tidy, rubbish bins, jumpers, floor
10 Pride & Logs
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10.003 Equipment Room Log completed in exchange
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10.004 Cabinet Log completed
11 OFDF & Exchange Fibre
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11.001 All optical cables 100% support on horizontal & managed on vertical
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11.002 OFDF hardware secure: OFDF Drawer-Cable Trough-Guides-Rack
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11.003 Network labelling correct at OFDF (OFDF Designation, Jumper to/from label)
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11.004 Optical cables & cords adequately managed within racks and shelves
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11.005 OFDF Single Fibre Organiser not overfilled (<1.5mtr tails)
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11.006 Fibre splicing within design tolerance
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11.007 30mm bending radius unconditionally observed at all locations
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11.008 Fibre pigtail label records 'from' OFDF ID and SFO number
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11.009 Trunking manages fibre cords within maximum capacity limits; drop off position OK, flexitube anchored at equip
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11.01 Protective caps on all unterminated connectors
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11.012 Laser Safety labels (1M Safety) at OFDF (inside and front panel)
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11.013 No fibre task waste on site, all optical (glass) ends safely contained (H&S)
29 Active Cabinet Internal LHS
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29.001 Outer Door lock works smoothly and door closes without jamming
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29.002 Door stays are in place and all work well
30 Active Cabinet Equipment
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30.005 Earth and wrist strap installed
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30.007 Fibre cable entry to Cabinet secured with cable gland, managed to OFDF OK
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30.008 OFDF in a CNSP approved enclosure, netmap label on OFDF lid
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30.009 Laser Safety labels (1M Safety) at OFDF (inside and front panel)
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30.01 Cable entry to OFDF secured with cable gland
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30.011 Fibre managed within OFDF OK
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30.012 Protective caps on all unterminated connectors
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30.014 30mm bending radius unconditionally observed at all locations
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30.015 Fibre pigtail labels fitted with OFDF number and position designation
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30.016 Site tidy, no fibre or task waste, all optical (glass) ends safely contained (H&S)
55 Network Records
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55.085 FRE generated to capture faults (where appropriate)
