Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Customer Service Area
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Viscore/ Job Number
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Responsible Manager
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Auditee
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Company
2 Handover & Collateral Delivered to Chorus
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2.020 Plant Damage Report (PDR) form completed
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2.21 cable network alteration (CNA) form completed
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2.022 cable plant alteration (CPA) forms completed
4 Codes
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4.001 Correct TFD code used (888 used for customer chargeable fault)
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4.002 Correct CSE code used
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4.003 Correct ACT codew used
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4.004 Correct Statement of Work codes used
5 Fault
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5.001 NTS test result (Good Line)
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5.002 Records - Customer information & cable pairs correct, changes updated
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5.003 Any Pair change meets current rules
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5.004 OUT Fault Ticket text field completed - first name, surname initial, fault cause, fault resolution, location of repair incl. street no., name of end customer if contacted. If applicable: reason for uneconomic repair, billing information S&S doc no., PDR no., NFF NVF no.
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5.005 First Time Fix principles applied. Fault repaired but there was another service affecting issue that could have been fixed and wasnt.
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5.007 Fault diagnosis fee charged if damage outside telecom network or responsibility
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5.009 Escalation procedure followed (Defect Referral)
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5.010 Spare levels maintained, faulty spares referred for repair, faulty card description accurate, local spares used replaced from national holdings
6.000 Work areas & safety
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6.001 personal and site safety procedures observed
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6.002 Hazards identified & recorded - worksite audit form completed / hazard notices in place
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6.003 Transit TMP provided
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6.004 Services located
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6.005 Power and gas clearances correct
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6.006 Gas detector - within current calibration certificate
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6.007 Gas detector - measures for O2, Flammable <br>,Carbon monoxide ( & hydrogen sulphide in volcanic areas)
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6.008 Network security correct (Exchange)
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6.009 Joint chamber / Manhole lids closed and secure
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6.012 Temporary work clearly labelled and contains name, contact details, job ID of person involved
9 MDF (7535, NDF-100A, NDF-100B, ND0066)
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9.001 MDF Block secure (installation, earthing)
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9.002 MDF Block Labelling correct (Cable Number, Pair range)
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9.003 MDF Area cable entry duct sealed
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9.005 Jumper routing via frame guides
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9.006 Jumper type correct (OR/WH) with required (175mm - 225mm) slack left
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9.007 IDC jumper terminations correct (full insertion to IDC, excess trimmed)
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9.008 Solder jumper terminations correct (wire strip & wrap, no excess solder)
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9.009 Old jumpers removed
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9.01 Lightning protection (where fitted) earth to common earth
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9.011 Cable pair records updated
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9.012 Sign off codes correct (specify here)
10 Pride & Logs
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10.002 MDF Log completed in exchange
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10.003 Equipment room log completed in exchange
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10.004 Cabinet log completed
20 Copper Cable Jointing
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20.001 Cables pressure maintained
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20.002 Cable at correct depth & sheath free from damage
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20.003 Earth continuity maintained, as required
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20.004 Cable excess length sufficient
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20.005 Correct jointing connectors & tool used
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20.006 Temporary closure adequate
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20.008 No obstruction of spare ducts
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20.009 Spare exchange ducts sealed where necessary to prevent the ingress of water, moisture , gas , pests
21 Copper Heat shrink Closure (incl PEDCAP & Radi)
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21.001 Closure sized correct
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21.002 Cable entry prepared; Clean, Abrade, Flame Brush, alu foil
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21.003 Cable position at entry correct; largest on top
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21.004 Branch Clip or SCOP use correct
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21.005 Thermal colour change even, white line visible down SS channel
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21.006 Sufficient glue extruding at ends
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21.007 Pressurised closure has pressure valve fitted/test OK
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21.008 Closure management; manhole arms or direct buried has protective slab
24.000 SSA
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24.001 SSA cable binding to hardware correct
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24.002 SSA cable erected correctly
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24.003 SSA cable type and size correct
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24.004 Earthing requirements (16mm/pipe/rod/C-Lok each end) correct when needed
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24.005 End termination and cable management correct
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24.006 SSA tension & sag & twist (anti dancing) correct
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24.008 Recovered wire or SSA uses scrap process
25 Poles
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25.001 All mechanical aids in good working order, regular checks
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25.002 Vehicle transporting poles must have racks for pole security
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25.003 Pole in good condition, no splits, burs
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25.004 Pole manufacture label in place, Pole strength minimum 6kn
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25.005 Pole hole depth correct/Pole vertical and height correct
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25.006 Pole positioning and spacing correct, correct face position
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25.007 All new poles have Network pole tag installed 3mtr above ground
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25.008 Breast & Heal block position correct for pull & loading on pole
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25.009 Pole hole compacted every 150mm
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25.01 Pole safe to climb (hammer/probe/dig)
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25.011 All metal plant hot dipped galvanised & CNSP approved
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25.012 Plant positioned correctly and safely, plant clearances correct
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25.013 Stub poles or staying lines or screw anchors installed correctly
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25.014 Unsafe poles labelled / marked for replacement/ 7 days
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25.015 Unsafe poles noted in hazardous pole register
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25.016 Deeded poles shown in netMap pole editor
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25.017 All tagged poles in NetMap
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25.018 Traffic management plan for pole install/removal
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25.021 Network labelling in place to suit requirements
26 Cable Markout
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26.020 High load escort: All network plant reinstated to current standards
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26.021 Plant Damage reports: Damage repaired
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26.022 Plant Damage reports: Report signed by service company Field Manager
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26.023 Plant damage reports : report filled out entirely
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26.024 Plant damage reports : damage repaired
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26.025 Plant damage reports : report signed by service company field manager
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26.026 Plant damage reports : faxed to NPG within 48 hrs of completion of repair , copied to local chorus delivery specialist
31 Active Cabinet Internal RHS
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31.001 Outer door lock works smoothly and door closes without jamming
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31.002 Door stays are in place and all work well
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31.004 Soft foam seal plate secured. Cable entry prevents vermin/insect entry.
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31.006 MDF; Correct Modules installed
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31.007 MDF; Module Labelling correct
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31.008 MDF; Data card for jumper running data (laminated or in a card holder attached to the inside of door)
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31.009 MDF; Cabinet E-side Termination data card in door.
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31.01 MDF; Jumper correct type (BL/WH)
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31.011 MDF; Jumper run correctly (50mm slack & no excess)
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31.016 Bottom LHS Earth bar strapped to each MDF vertical and the base of the cabinet
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31.020 MDF; Jumper terminated correctly
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31.021 Door seals in good condition
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31.023 MDF: All dead jumpers removed
37 Passive Copper Cabinet
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37.001 Outer Door lock works smoothly and door closes without jamming
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37.002 Door stays are in place and all work well
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37.003 Cabling run correctly
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37.004 Distribution Frame: Correct Modules installed
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37.005 Distribution Frame: Module Labelling correct
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37.006 Distribution Frame: Data card (laminated or in a card holder attached to the inside of CCC door)
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37.007 Distribution Frame: Cabinet Laminated E-side Termination data card in door.
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37.008 MDF; Jumper correct type (BL/WH)
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37.009 MDF; Jumper run correctly (50mm slack & no excess)
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37.01 MDF: All dead jumpers removed
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37.011 Module support bars, separators and cover in place
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37.013 Lightning protection installed (when specified) or reinstated after testing
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37.014 All duct seals in place
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37.015 Concrete around ducts in base of cabinet
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37.016 Locks & hinges OK
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37.017 Door seals in good condition
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37.019 MDF; Jumper terminated correctly
38.000 UFB Fibre Flexibility Point (FFP)
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38.001 Outer door lock works smoothly and door closes without jamming
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38.002 Door stays are in place and all work well
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38.003 Cabling run correctly
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38.004 Distribution Frame: correct trays installed
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38.005 Distribution Frame: Drawer labelling correct
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38.006 Distribution Frame: Data card inside of drawer
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38.008 All micro ducts earth terminated
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38.009 All micro ducts earths labelled
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38.010 All ducts seals in place for cable entry ( 100mm )
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38.011 Concrete around ducts in base of cabinet
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38.012 Locks & hinges OK
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38.013 Door seals in good condition
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38.016 Splitter installed and labelled
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38.017 All unused connectors capped
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38.018 Splitter leg parking bay
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38.019 All micro ducts sealed
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38.020 All micro ducts labelled
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38.021 Fixed fibre strain relief installed
39 Aerial Terminal
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39.001 Correct terminal used
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39.002 Terminal mounted and secured correctly
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39.003 Quiet front terminal has sufficient gel
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39.004 Terminal lid secure
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39.005 Terminal label on lid or plate on pole
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39.006 Lead-in entry correct
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39.007 Lead-in terminated correctly
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39.008 Plastic bag on multi -pair lead in cable unused pairs
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39.009 Cable shield installed
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30.010 Non working pairs capped
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39.011 Sufficient slack length
40 Pillar Terminal
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40.001 Pillar - vertical, firm, depth
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40.002 Pillar ID correct
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40.003 Lid secure
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40.004 Lead-in thru base only
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40.005 Plastic bags installed & secure
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40.006 Foam bung fitted
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40.007 Minimum sheath height 50mm (30mm if in concrete and/or uneconomic to repair, 80mm for V3)
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40.008 Coloured zip ties to 25 pair groups (not too tight)
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40.009 Correct cable used
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40.01 Correct connectors used
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40.011 Circuit dedicated
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40.012 Service Lead labelled correctly
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40.013 Unused pairs capped
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40.014 Damaged conductors repaired
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40.015 Faulty connectors replaced
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40.016 Encapsulated loop resealed correctly
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40.017 V3: Lead-in customer and network labels OK
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40.018 Green cable tie on exchange side
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40.019 Service Lead - flying leads installed and correct
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40.020 Unused pairs connected through
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40.021 Connectors >50mm from ring cut
41 BDD Terminal
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41.001 Pit lids secure/locked, with bung fitted where appropriate
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41.002 Pit installed correctly
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41.003 Radi: Base & lid clean, O ring seated correctly, O ring replaced upon entry
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41.004 O/J lid labelled
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41.005 Radi is correctly installed, thermal change and lead in
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41.006 2m loops at BDD pits
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41.007 2m insulated tail installed at last BDD
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41.008 Plastic bags installed & secure
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41.009 Coloured ties to 25 pair groups
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41.01 Correct cable used
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41.011 Correct connectors used
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41.012 Circuit dedicated
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41.013 Service Lead labelled correctly
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41.014 Unused pairs capped
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41.015 Damaged conductors repaired
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41.016 Faulty connectors replaced
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41.017 All cables, including lead in cables, shall be zip tied or taped together in a tidy loop BDD pit.
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41.018 Minimum sheath height 50mm
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41.019 Service lead - flying leads installed and correct
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41.020 Unused pairs connected through
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41.022 Connectors > 50mm from ring cut
42 PDS Terminal
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42.001 Pedestal - vertical, firm, depth
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42.002 Correct size pedestal used
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42.003 Lid secure
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42.004 PDS network labelled correctly
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42.006 QF terminal labelling correct
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42.007 QF terminal secured to backing plate
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42.008 Foam bung fitted
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42.009 Adequate gel in quiet front
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42.01 Service Leads installed correctly
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42.011 Service Lead labelled correctly
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42.012 Service lead terminated correctly
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42.013 Unused pairs capped
43 Aerial Service Lead
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43.001 Correct Service Lead used
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43.002 No In span joints
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43.003 Tension, sag and twist correct
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43.004 Correct pole fittings used and installed (screw eyes, sash clamps)
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43.005 Lead-ins enter terminal correctly
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43.006 White pipe down poles
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43.007 600mm saddle spacing or 1500mm bandit spacing
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43.008 Roadway crossing min 5.5m height, elsewhere 4.25 metre height
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43.009 Loops on poles tied
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43.010 Existing double "D" (OA501) or OA 45 replaced if altered
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43.011 Lighting protection runs > 500 meters
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43.012 Correct building fittings used (screw eyes, sash clamps)
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43.013 Servi seal secured in upright position and gel snap secured horizontally
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43.014 Unused pairs capped
44 Buried Service Lead
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44.001 Service Lead terminated correctly
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44.002 20mm pipe connected at Pedestal correctly - (bend into pedestal)
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44.003 20mm pipe connected at BDD correctly (50mm into BDD pit, 450mm deep)
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44.004 20mm pipe connected at RLG correctly (at base of DP, bend if room)
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44.005 Individual pipe & cable for installs of <100 metre
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44.006 Direct buried cable option (no pipe) for > 100 metre
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44.007 Green 20mm installed in trench
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44.008 White pipe above ground level
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44.009 Depth correct (450mm cover)
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44.01 Power/ Gas clearances correct
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44.011 Cable & pipe repair correct
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44.013 Pipe connected at ETP correctly (not glued)
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44.014 Overlay of Service Lead justified
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44.015 Service lead labelled correctly
45 ETP
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45.001 ETP physical alignment correct, all fittings secure, installation tidy
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45.002 ETP location: (buried lead in-300-1500mm) (AE lead in on facia/under eaves)
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45.003 ETP recessed (within cladding ) location : 900 - 1500mm
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45.004 Aerial lead in to ETP correct eg termination hardware, position, tidy appearance
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45.005 20mm pipe to ETP is white only
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45.006 20mm pipe end (within ETP) is sealed with silicone and drainage holes left clear
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45.007 Premise cabling exit via back of ETP
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45.008 Premise cabling exit from ETP is sealed with silicone
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45.009 All connections via gel filled connectors
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45.010 Protected ETP : Lightning arresters fitted in areas that requires protection
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45.011 Protected ETP : Earth wire (6mm/green coating) 100mm min. Bend radius observed
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45.012 Protected ETP: Earth wire kept straight to copper or stainless steel earth
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45.013 Protected ETP: Earth wire connection to earth rod with C-Lok product only
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45.016 unused pairs capped
46.000 Customer Premises 46.000
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46.001 Correct cable used (cat 5 minimum - star wiring)
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46.002 Correct pairs in cable used
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46.003 Correct clearance observed
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46.004 Wiring route acceptable and cable safe and secure
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46.005 No under floors joints
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46.006 Exposed surface wiring neat and tidy
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46.007 Jack point hardware installed correctly
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46.008 Jack points not installed in damp areas
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46.009 Jack points at least 300mm above floor
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46.010 2 wire jack system used
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46.011 Installation date written inside jack point
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46.012 Cable sheath clear of circuit board
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46.013 CPE label installed
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46.014 Contractor appearance / manner / service completion card left (customer view)
49.0000 Sales & Service Advice note
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49.001 Completion time and date filled in
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49.002 Service order number correct
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49.003 Customer details correct
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49.004 Service required details correct
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49.005 Additional services provided are clearly recorded
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49.006 Customer acknowledged with name and signature (or reason for no customer signature included)
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49.007 S/O type correct
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49.009 Service person name
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49.010 Correct billing codes claimed
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49.011 Phone / circuit number correct
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49.012 CSA correct
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49.013 Network elements where work was carried out are recorded
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49.015 Location service confirmed at
51 Open Aerial
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51.001 Safety precautions ( traffic mgmt, ladders, belts, ropes, heaving lines)
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51.002 Poles tested, firm & secure
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51.003 Aerial wires regulated correctly
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51.004 Open aerial terminations and bindings correct
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51.005 Supporting hardware in good condition
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51.006 Supporting arms in good condition
53 TNT/TNF (Building Frames)
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53.001 TNF or TNT installed correctly
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53.002 Disconnection block installed correctly
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53.003 Earthing requirements met
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53.004 Demarcation point installed correctly
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53.005 TNF/TNT Labelled correctly
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53.006 TNT/TNF additional warning label installed NDF-151
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53.007 Jumper routing via frame guides
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53.008 Jumper type correct ( OR/ WH) with required slack left
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53.009 Solder jumper terminations correct (wire strip & wrap, no excess solder )
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53.010 Old jumpers removed
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53.011 Site tidy, no task waste
58.000 2 Meg
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58.001 Job packs have all relevant information for the task in hand
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58.002 Permits held, and show dates, timings and correct task codes
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58.003 TLRD updated , integrity checked & confirmed
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58.007 Traid updated
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58.010 correct DF jumper ( 5 wire) used
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58.011 Jumper mgmt correct with required (200mm) slack left
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58.012 DF components secure & labelled
72.000 Reinstatement
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72.001 Property damage made good
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72.002 Ground reinstatement completed around poles
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72.003 Reinstatement / backfill satisfactory around buried service lead
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72.007 Excess vegetation removed
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72.018 Ground reinstatement completed
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72.024 Ground reinstatement completed -SSA
73.000 Site tidy
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73.001 Site tidy, no task waste - poles
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73.002 Site tidy, no task waste - Cabinet internal
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73.003 Site tidy, no task waste - Aerial terminal
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73.004 Site tidy, no task waste - Pillar terminal
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73.005 Site tidy, no task waste - BDD terminal
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73.006 Site tidy, no task waste - PDS terminal
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73.007 Site tidy, no task waste - Aerial service lead
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73.008 Site tidy, no task waste - Buried service lead
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73.009 Site tidy, no task waste - ETP
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73.010 Site tidy, no task waste - Customer premises
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73.017 Site tidy, no task waste - MDF
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73.021 Site tidy, no task waste - SSA
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73.024 Site tidy, no task waste - general