Information
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
Speed of service (Drive Thru)
-
Was the elapsed time of guests visit less than 4 minutes. If not how long. (Time at least 3 cars)
Cleanliness
-
Did the exterior of the restaurant appear to be clean. If not explain.
-
Did the dining room appear to be clean. If not explain.
-
Did the restrooms appear to be clean and dry. If not explain.
-
Did the kitchen area appear clean from the front counter view. If not explain.
-
Employees ere in proper uniform (shoes for crews, no jewelry, ironed shirt, wearing a belt, etc.)
Quality
-
Did all products have correct hold times. If not explain.
-
Is the food correctly stored in the protein cabinet. If not explain.
-
Do all products have timers set. If not explain.
-
Are all cooking procedures being followed per JIB standard. If not explain.
Guest service procedures
-
Did the Cashier greet you within 5 seconds from the time you arrived to place your order. If not how long did it take?
-
Did the cashier state their name when they asked to take your order. If not what did they say.
-
Was the cashier easy to understand.
-
Could you "hear" the smile on the employee taking your order.
-
Did the cashier ask "do I have everything correct on the screen"
-
Did the cashier greet or acknowledge you within 5 seconds from the time you arrived at the counter to order. If not how long.
-
Did the cashier say hi or hello and provide a welcoming greeting.
-
Did the cashier specifically ask if they could take your order.
-
Did the cashier specifically say "thank you" when you finished the order process.
-
Did the cashier hand you your drink cup during or right after completing taking your order.
-
Was your cashier wearing a name tag. Give name or description.
