Title Page

  • Talent Audited

  • Conducted on

  • Prepared by

  • Location
  • 1. greet with warm welcome

  • 2. eye contact & smile, use name

  • 3. posture, do not lose focus

  • 4. acknowledge answer/comments

  • 5. “Is there anything else I can assist you with?”, do not decline / offer alternative

  • 6. Close with thank you/my pleasure + guest name + positive wish

  • 7. demonstrate appreciation

  • 8. grooming, uniform, W Pin

  • 9. verbiage, warm conversation

  • 10. work related conversation

  • 11. Staff performs requirements of their department knowledgeably. Staff capable to answer question about entore hotel / obtains assistance

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.