W0601 TM quality post check

• quality post check

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Health & Safety use and setup

• Is use of an eyebolt in evidence?

  Yes

  No

  N/A

• Add media

  Media

• Eyebolt hole capped/sealed

  Yes

  No

  N/A

• Type of ladder used dish working

  Safe

  At Risk

  N/A

• Select Single Double Triple Combi ladder Steps

  • Single
  • Double
  • Triple
  • Combi ladder
  • Steps

• Ladder type used for cabling

  Safe

  At Risk

  N/A

• Select Single Double Triple Combi ladder Steps

  • Single
  • Double
  • Triple
  • Combi ladder
  • Steps

• Other evidence to support safe working practice

  Safe

  At Risk

  N/A

• Photos

  Media

Internal quality TV setup

• STB connection to TV

  Yes

  No

  N/A

• On demand connection

  Yes

  No

  N/A

• Software download

  Yes

  No

  N/A

• Remote control tuned in

  Yes

  No

  N/A

Internal cabling quality

• As per customer requirements

  Yes

  No

  N/A

• Cabling secured

  Safe

  At Risk

  N/A

• Cable routing as per hierarchy procedure

  Yes

  No

  N/A

Cable entry hole

• Has an internal grommet been used

  Yes

  No

  N/A

External quality dish

• Dish location/Line of sight

  Safe

  At Risk

  N/A

• External cable run

  Safe

  At Risk

  N/A

External entry hole

• Has the entry hole been sealed

  Yes

  No

  N/A

• Photos

  Media

Engineer customer service

• Did the engineer show you ID?

  Yes

  No

  N/A

• Did the engineer arrive within your given ETA given?

  Yes

  No

  N/A

• Was the engineer polite and friendly?

  Yes

  No

  N/A

• Was the engineer informative?

  Yes

  No

  N/A

• Did the engineer mention other apps or services available that were of interest?

  Yes

  No

  N/A

• Did the engineer take enough time to demonstrate your system so you understood all aspects?

  Yes

  No

  N/A

• Did the engineer leave your property tidy?

  Yes

  No

  N/A

• Did the engineer leave you his/her contact details?

  Yes

  No

  N/A

• Is there anything you feel the engineer could of done better to enhance your experience?

  Yes

  No

  N/A

• Please could you rate the engineer on the level of service you received today?

• Select from range

• What could of influenced this score?

Team Manager comments

• What did the engineer do well

• Areas for engineer improvements

• Support and resources required

• Engineer feedback and commitments to improve future performance

• Engineer requested support and resource requirements

• Timescales for review

• Date of review with engineer

  Date

• Engineer signature

  Sign

• TM signature

  Sign