WA WOW Review - updated Feb 17

• Store Number & Name

• Conducted on

  Date

• Prepared by

FRONT OF STORE

Car park

• Is the car park clear of trolleys, clean rubbish bins and litter free?<br>

  YES

  NO

  N/A

• Is the Receiving Dock area clear of rubbish and are the bins locked?

  YES

  NO

  N/A

• Is the building exterior free from graffiti, damage and maintained to a professional standard?

  YES

  NO

  N/A

• Is all external signage working and in good condition?

  YES

  NO

  N/A

Entrance

• Are trolleys (including 100ltr) and clean baskets available for customers?<br>(Clean, well maintained, baby straps in good condition and clasped together when not in use)<br>Anti-bacteria wipes available

  YES

  NO

  N/A

• Is the correct themed Point of Sale tied up (EAS gates, header cards etc)?<br>Includes 'today sign'<br><br>

  YES

  NO

  N/A

• Does the store have well maintained lighting?

  YES

  NO

  N/A

• Are brochures and newspapers available?<br>

  YES

  NO

  N/A

• Are the Trading Hours visible and correct and the Manager's board up to date

  YES

  NO

  N/A

• Is the Entrance special tied up aggressively: Right product, right place, right tickets for customer?

  YES

  NO

  N/A

• Is the floral section well merchandised, good quality and with appropriate ticketing?<br>

  YES

  NO

  N/A

Checkouts

• Is the Front End stock levels (confectionary, drinks and newspapers etc) acceptable?

  YES

  NO

  N/A

• Are there no queues at checkouts (1+ 1 only) each lane except SCO?<br>Check to ensure Team Member is in the zone

  YES

  NO

  N/A

• Are the General cleaning standards acceptable?

  YES

  NO

  N/A

• Is Priority 1 & 2 listings been used?<br>Are the Power Hours highlighted?

  YES

  NO

  N/A

• Are cigarette stock levels adequate (including Liquor) and has gap scan been completed?

  YES

  NO

  N/A

• Is correct Tobacco legislative signage on display?<br>Review Storenet for State requirements?

  YES

  NO

  N/A

• Is SCO attendant visible and actively engaging customers?

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Produce

• Does overall department presentation meet company merchandising standards?<br>Review flow & layout.

  YES

  NO

  N/A

• Is Merchandising relevant to current promotion? (Market Tables and ends correct). Refer to current Ad Pack for guidance.<br>Are Hero lines available?

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>MPL's and space for sales correct

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  YES

  NO

  N/A

• Quality check - Is the 'One crate' rule maintained?<br>

  YES

  NO

  N/A

• Is stock rotated correctly? Check 10 pre-packed lines.

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?

  YES

  NO

  N/A

• Are all tickets in place, including adhocs? Is 'Country of Origin' ticketing maintained?

  YES

  NO

  N/A

• Has the KVI list been reviewed?<br>Check Banana price versus competitor

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

• Has the App been used in produce to give feedback on quality?

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

• Yes

  No

  N/A

Bakery

• Bakery Classification?

  Cold

  Maxi

  Scratch

• Review flow & layout. Does it meet company merchandising standards?<br>

  YES

  NO

  N/A

• Is Merchandising relevant to current promotion? (Review SPDB)

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Review production planner.

  YES

  NO

  N/A

• Has the Production Planner been followed with evidence of products from yesterday written off correctly?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  YES

  NO

  N/A

• Quality check - Is the 'Would I buy it test' maintained? <br>Review donuts and crusty lines quality.<br>

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?

  YES

  NO

  N/A

• Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  YES

  NO

  N/A

• Are traceability labels being utilised correctly on opened products?<br>Review to ensure all products labelled and bacon and cheese isn't mixed together

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Check two pieces of production equipment.<br>Review 14 days

  YES

  NO

  N/A

• Review flow & layout. Does it meet company merchandising standards?<br>

  YES

  NO

  N/A

• Is Merchandising relevant to current promotion? (Review SPDB)

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Review production planner.

  YES

  NO

  N/A

• Has the Maxi bakery got the correct range available through the dept including fresh cream cabinet?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  YES

  NO

  N/A

• Quality check - Is the 'Would I buy it test' maintained? (Review donuts and crusty lines quality)<br>

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?

  YES

  NO

  N/A

• Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

• Review flow & layout. Does it meet company merchandising standards?<br>

  YES

  NO

  N/A

• Is Merchandising relevant to current promotion? (Review SPDB)

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor?

  YES

  NO

  N/A

• Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Deli

• Review flow & layout. Does it meet company merchandising standards and Space for Sales?<br>

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Review production planner.

  YES

  NO

  N/A

• Are service levels efficient for time of day?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Is Deli gap scan tub available & volatile list being used?

  YES

  NO

  N/A

• Quality check - Is the 'Would I buy it test' maintained? <br>Review sliced & shaved meat section for quality.<br>

  YES

  NO

  N/A

• Are all hot chickens in self serve display within 4 hours of time recorded on packaging?<br>Check for NIP label

  YES

  NO

  N/A

• Is stock rotated correctly? Check 10 pre-packed lines.<br>Check to ensure lines are in 5-5-5

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?

  YES

  NO

  N/A

• Are cabinet tickets clean and inline with products? <br>Review Antipasto and Chicken sections for soiled tickets.

  YES

  NO

  N/A

• Do all open products contain a trace label? (Check date product opened & that it has been assessed each 48hrs since opening

  YES

  NO

  N/A

• Has the Food Safety & Hot Food Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Seafood

• Review flow & layout. Does it meet company merchandising standards?<br><br>Check to ensure no frozen product on display?

  YES

  NO

  N/A

• Is merchandising relevant to current promotion? (Review appropriate space for sales and range)

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Check afternoon standards where possible

  YES

  NO

  N/A

• Are 'Bag & Bake' butters available in the cabinet and correctly stored in freezer?

  YES

  NO

  N/A

• Is MAP Seafood well stocked and merchandised correctly?<br>(Nothing stored on its side or more than two high)

  YES

  NO

  N/A

• Are Ready to Eat and Ready to Cook products segregated correctly?

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?<br>Check clean stainless steel trays to ensure they are thoroughly cleaned (no yellow colouring in corners).

  YES

  NO

  N/A

• Are cabinet tickets clean and inline with products and 'Fresh' toppers available?

  YES

  NO

  N/A

• Are Day Dots in use and correctly maintained?

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Check 14 days

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Meat

• Department Classification?

  Butcher shop

  Case ready

• Review flow & layout. Does it meet company merchandising standards?<br>

  YES

  NO

  N/A

• Is the Merchandising relevant to current promotional activity (Special Bay)?

  YES

  NO

  N/A

• Do all products on shows meet the 'Would I buy it test' and specifications?

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Is the Meat case filled no more than 2 packets high?

  YES

  NO

  N/A

• Are fresh mince and kebabs cleared daily?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  YES

  NO

  N/A

• Quality check - Is the 'Would I buy it test' maintained? <br>

  YES

  NO

  N/A

• Is stock rotated correctly?

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area?<br>Must check chicken display section in the cabinet.

  YES

  NO

  N/A

• Are cabinet tickets clean and inline with products?

  YES

  NO

  N/A

• Is the sliding bandsaw in place and used as required?

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

• Are Meat Co. Orders being received in full?

  YES

  NO

  N/A

• Has the App been used to give feedback on quality in meat?

  YES

  NO

  N/A

• Review flow & layout. Does overall it meet company merchandising standards?<br>

  YES

  NO

  N/A

• Is the Merchandising relevant to current promotional activity (Special Bay)?

  YES

  NO

  N/A

• Do all products on shows meet the 'Would I buy it test' and specifications?

  YES

  NO

  N/A

• Are stock levels and range sufficient for the time of day?<br>Is the Meat case filled no more than 2 packets high?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  YES

  NO

  N/A

• Quality check - Is the 'Would I buy it test' maintained? <br>

  YES

  NO

  N/A

• Is stock rotated correctly?

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor?<br>Must check chicken display section in the cabinet.

  YES

  NO

  N/A

• Are cabinet tickets clean and inline with products?

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

• Are Meat Co. Orders being received in full?

  YES

  NO

  N/A

• Has the App been used to give feedback on quality in meat?

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Perishables

• Does overall department presentation meet company merchandising standards?<br>Check freezer displays also.

  YES

  NO

  N/A

• Has the brochure been tied up and the promo bays well executed? Do the Ends have good stock weight?

  YES

  NO

  N/A

• Is stock rotated correctly? Is 5-5-5 in place and daily reports utilised?

  YES

  NO

  N/A

• Are cleaning standards to an acceptable level on the shop floor and cool rooms?<br>Emphasis on milk displays (including trays).

  YES

  NO

  N/A

• Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Long life

• Are Ends and wings presented with sufficient stock weight and in line with SPDB?<br>100% Compliance

  YES

  NO

  N/A

• Is the Store presented correctly (review GM hang sell areas)?<br>Flat Stacked.

  YES

  NO

  N/A

• Are all tickets in place on Ends and Off Locations?

  YES

  NO

  N/A

• Check front and back page of catalogue is tied up correctly within the standard section?

  YES

  NO

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  YES

  NO

  N/A

• Is there evidence that PI investigation is being completed in detail? (check 1 complete aisle)

  YES

  NO

  N/A

• Is there evidence that LTO are completed minimum once daily and LTO pick is at an acceptable level?<br>Review on RF unit

  YES

  NO

  N/A

• Are planograms up to date?<br>Review Store Central.

  YES

  NO

  N/A

• Has the Longlife bulletin been completed? Is 5-5-5 in place and daily reports utilised?<br>Check last 2 Longlife bulletins have been completed and signed off by management.

  YES

  NO

  N/A

• Are the Cleaning standards of the department acceptable? (including kick plates).<br>Check under aisles that back onto refrigerated displays.

  YES

  NO

  N/A

Stockroom

• Is SMP in place?

  YES

  NO

  N/A

• Is loose stock area well maintained (clean, tidy & organised)?

  YES

  NO

  N/A

• Are the Cleaning standards acceptable?

  YES

  NO

  N/A

• Are all pallets on the high rise wrapped with clear plastic

  YES

  NO

  N/A

• Are chains being used for Traffic Management as per WA red line process?

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

• Add drawing

  Drawing

General

• Are all stock variances above $200 being thoroughly investigated?

  YES

  NO

  N/A

• Is the 'Orders by expected date' report correct and being maintained?

  YES

  NO

  N/A

• Did the Store Manager complete their safe check last week?<br>Check for evidence in Storeline Office

  YES

  NO

  N/A

• Is the Management team aware of their stock loss results (SM/ASM/DM)?

  YES

  NO

  N/A

• Does the Security Room only contain appropriate products? (ie are the Withdrawals/Recalls up to date)

  YES

  NO

  N/A

• Are the team facilities clean and well maintained?<br>(Check amenities and offices)

  YES

  NO

  N/A

• Are the Office areas tidy and clean?

  YES

  NO

  N/A

• Is the Safety Board up to date with evidence that the SHE plan has been reviewed in the last quarter?

  YES

  NO

  N/A

• Has last months Risk Pack been completed accurately?

  YES

  NO

  N/A

• Are the Preferred dress standards across the store at an appropriate standard?

  YES

  NO

  N/A

• Is there evidence that floor checks are being called on the P.A?<br>Has any Service 88 calls been completed?

  YES

  NO

  N/A

• Review last weeks Register Results. Has all results over $20 been thoroughly investigated?

  YES

  NO

  N/A

• Is the Pest sighting register being used and any recommendations from the Pest Contractor being completed for corrective actions

  YES

  NO

  N/A

• Review last months CSA questions. Have they been actioned and filed?<br>Check 1 question for accuracy?

  YES

  NO

  N/A

• Is there evidence that Weekly meetings with injured Team Members are being completed and noted?<br>Review RTW file

  YES

  NO

  N/A

• Is equipment in good working order?<br>Check power outlets for condition

  YES

  NO

  N/A

OTHER OPPORTUNITIES (Non Scored)

• List any other opportunities identified outside of questions above.

Other Opportunities

• Add media

  Media

Sign Off

• Manager on Duty

  Sign

• Group Manager

  Sign

Voice of Customer RATING: 1 (Totally Dissatisfied) TO 7 (Totally Satisfied) Please rate the following 7 questions through the eyes of the customer based on what you see today.

• How happy were you with the availability of BASKETS & TROLLEYS?

• Comments on BASKETS & TROLLEYS Rating.

• How happy were you with the quality of FRUIT & VEGETABLES?

• Comments on FRUIT & VEGETABLES Rating.

• How would you rate the TEAM ATTITUDE in the store?

• Comments on TEAM ATTITUDE Rating.

• How happy were you with ease of MOVING AROUND the store and aisles?

• Comments on MOVING AROUND Rating.

• How happy were you with the PRICE TICKETS in the store?

• Comments on PRICE TICKETS Rating.

• How happy were you with the OUT OF STOCKS in the store?

• Comments on OUT OF STOCKS Rating.

• How would you rate the LENGTH OF TIME spent waiting for a checkout?

• Comments on LENGTH OF TIME Rating.

SUMMARY COMMENTS

• As a customer today, please give a brief account on your overall experience?

• Add photos if required.

  Media