Information

  • Store Number & Name

  • Conducted on

  • Prepared by

Front Of Store

FRONT OF STORE

Car park

  • Is the car park clear of trolleys, clean rubbish bins and litter free?<br>

  • Is the Receiving Dock area clear of rubbish and are the bins locked?

  • Is the building exterior free from graffiti, damage and maintained to a professional standard?

  • Is all external signage working and in good condition?

Entrance

  • Are trolleys (including 100ltr) and clean baskets available for customers?<br>(Clean, well maintained, baby straps in good condition and clasped together when not in use)<br>Anti-bacteria wipes available

  • Is the correct themed Point of Sale tied up (EAS gates, header cards etc)?<br>Includes 'today sign'<br><br>

  • Does the store have well maintained lighting?

  • Are brochures and newspapers available?<br>

  • Are the Trading Hours visible and correct and the Manager's board up to date

  • Is the Entrance special tied up aggressively: Right product, right place, right tickets for customer?

  • Is the floral section well merchandised, good quality and with appropriate ticketing?<br>

Checkouts

  • Is the Front End stock levels (confectionary, drinks and newspapers etc) acceptable?

  • Are there no queues at checkouts (1+ 1 only) each lane except SCO?<br>Check to ensure Team Member is in the zone

  • Are the General cleaning standards acceptable?

  • Is Priority 1 & 2 listings been used?<br>Are the Power Hours highlighted?

  • Are cigarette stock levels adequate (including Liquor) and has gap scan been completed?

  • Is correct Tobacco legislative signage on display?<br>Review Storenet for State requirements?

  • Is SCO attendant visible and actively engaging customers?

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Produce

Produce

  • Does overall department presentation meet company merchandising standards?<br>Review flow & layout.

  • Is Merchandising relevant to current promotion? (Market Tables and ends correct). Refer to current Ad Pack for guidance.<br>Are Hero lines available?

  • Are stock levels and range sufficient for the time of day?<br>MPL's and space for sales correct

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  • Quality check - Is the 'One crate' rule maintained?<br>

  • Is stock rotated correctly? Check 10 pre-packed lines.

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?

  • Are all tickets in place, including adhocs? Is 'Country of Origin' ticketing maintained?

  • Has the KVI list been reviewed?<br>Check Banana price versus competitor

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  • Has the App been used in produce to give feedback on quality?

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Bakery

Bakery

  • Bakery Classification?

  • Review flow & layout. Does it meet company merchandising standards?<br>

  • Is Merchandising relevant to current promotion? (Review SPDB)

  • Are stock levels and range sufficient for the time of day?<br>Review production planner.

  • Has the Production Planner been followed with evidence of products from yesterday written off correctly?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  • Quality check - Is the 'Would I buy it test' maintained? <br>Review donuts and crusty lines quality.<br>

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?

  • Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  • Are traceability labels being utilised correctly on opened products?<br>Review to ensure all products labelled and bacon and cheese isn't mixed together

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Check two pieces of production equipment.<br>Review 14 days

  • Review flow & layout. Does it meet company merchandising standards?<br>

  • Is Merchandising relevant to current promotion? (Review SPDB)

  • Are stock levels and range sufficient for the time of day?<br>Review production planner.

  • Has the Maxi bakery got the correct range available through the dept including fresh cream cabinet?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  • Quality check - Is the 'Would I buy it test' maintained? (Review donuts and crusty lines quality)<br>

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?

  • Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  • Review flow & layout. Does it meet company merchandising standards?<br>

  • Is Merchandising relevant to current promotion? (Review SPDB)

  • Are stock levels and range sufficient for the time of day?<br>

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  • Are cleaning standards to an acceptable level on the shop floor?

  • Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Deli

Deli

  • Review flow & layout. Does it meet company merchandising standards and Space for Sales?<br>

  • Are stock levels and range sufficient for the time of day?<br>Review production planner.

  • Are service levels efficient for time of day?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Is Deli gap scan tub available & volatile list being used?

  • Quality check - Is the 'Would I buy it test' maintained? <br>Review sliced & shaved meat section for quality.<br>

  • Are all hot chickens in self serve display within 4 hours of time recorded on packaging?<br>Check for NIP label

  • Is stock rotated correctly? Check 10 pre-packed lines.<br>Check to ensure lines are in 5-5-5

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?

  • Are cabinet tickets clean and inline with products? <br>Review Antipasto and Chicken sections for soiled tickets.

  • Do all open products contain a trace label? (Check date product opened & that it has been assessed each 48hrs since opening

  • Has the Food Safety & Hot Food Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Seafood

Seafood

  • Review flow & layout. Does it meet company merchandising standards?<br><br>Check to ensure no frozen product on display?

  • Is merchandising relevant to current promotion? (Review appropriate space for sales and range)

  • Are stock levels and range sufficient for the time of day?<br>Check afternoon standards where possible

  • Are 'Bag & Bake' butters available in the cabinet and correctly stored in freezer?

  • Is MAP Seafood well stocked and merchandised correctly?<br>(Nothing stored on its side or more than two high)

  • Are Ready to Eat and Ready to Cook products segregated correctly?

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?<br>Check clean stainless steel trays to ensure they are thoroughly cleaned (no yellow colouring in corners).

  • Are cabinet tickets clean and inline with products and 'Fresh' toppers available?

  • Are Day Dots in use and correctly maintained?

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Check 14 days

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Meat

Meat

  • Department Classification?

  • Review flow & layout. Does it meet company merchandising standards?<br>

  • Is the Merchandising relevant to current promotional activity (Special Bay)?

  • Do all products on shows meet the 'Would I buy it test' and specifications?

  • Are stock levels and range sufficient for the time of day?<br>Is the Meat case filled no more than 2 packets high?

  • Are fresh mince and kebabs cleared daily?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  • Quality check - Is the 'Would I buy it test' maintained? <br>

  • Is stock rotated correctly?

  • Are cleaning standards to an acceptable level on the shop floor and preparation area?<br>Must check chicken display section in the cabinet.

  • Are cabinet tickets clean and inline with products?

  • Is the sliding bandsaw in place and used as required?

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  • Are Meat Co. Orders being received in full?

  • Has the App been used to give feedback on quality in meat?

  • Review flow & layout. Does overall it meet company merchandising standards?<br>

  • Is the Merchandising relevant to current promotional activity (Special Bay)?

  • Do all products on shows meet the 'Would I buy it test' and specifications?

  • Are stock levels and range sufficient for the time of day?<br>Is the Meat case filled no more than 2 packets high?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  • Quality check - Is the 'Would I buy it test' maintained? <br>

  • Is stock rotated correctly?

  • Are cleaning standards to an acceptable level on the shop floor?<br>Must check chicken display section in the cabinet.

  • Are cabinet tickets clean and inline with products?

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

  • Are Meat Co. Orders being received in full?

  • Has the App been used to give feedback on quality in meat?

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Perishables

Perishables

  • Does overall department presentation meet company merchandising standards?<br>Check freezer displays also.

  • Has the brochure been tied up and the promo bays well executed? Do the Ends have good stock weight?

  • Is stock rotated correctly? Is 5-5-5 in place and daily reports utilised?

  • Are cleaning standards to an acceptable level on the shop floor and cool rooms?<br>Emphasis on milk displays (including trays).

  • Has the Food Safety Book been correctly maintained? Check Food Safety Book for completion, corrective actions and cleaning schedules, including Weekly Cleaning, been completed?<br>Review 14 days

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Longlife

Long life

  • Are Ends and wings presented with sufficient stock weight and in line with SPDB?<br>100% Compliance

  • Is the Store presented correctly (review GM hang sell areas)?<br>Flat Stacked.

  • Are all tickets in place on Ends and Off Locations?

  • Check front and back page of catalogue is tied up correctly within the standard section?

  • Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)<br>Has the Gap scan been completed (filled and other areas actioned)?

  • Is there evidence that PI investigation is being completed in detail? (check 1 complete aisle)

  • Is there evidence that LTO are completed minimum once daily and LTO pick is at an acceptable level?<br>Review on RF unit

  • Are planograms up to date?<br>Review Store Central.

  • Has the Longlife bulletin been completed? Is 5-5-5 in place and daily reports utilised?<br>Check last 2 Longlife bulletins have been completed and signed off by management.

  • Are the Cleaning standards of the department acceptable? (including kick plates).<br>Check under aisles that back onto refrigerated displays.

Stockroom

  • Is SMP in place?

  • Is loose stock area well maintained (clean, tidy & organised)?

  • Are the Cleaning standards acceptable?

  • Are all pallets on the high rise wrapped with clear plastic

  • Are chains being used for Traffic Management as per WA red line process?

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

  • Add drawing

General

General

  • Are all stock variances above $200 being thoroughly investigated?

  • Is the 'Orders by expected date' report correct and being maintained?

  • Did the Store Manager complete their safe check last week?<br>Check for evidence in Storeline Office

  • Is the Management team aware of their stock loss results (SM/ASM/DM)?

  • Does the Security Room only contain appropriate products? (ie are the Withdrawals/Recalls up to date)

  • Are the team facilities clean and well maintained?<br>(Check amenities and offices)

  • Are the Office areas tidy and clean?

  • Is the Safety Board up to date with evidence that the SHE plan has been reviewed in the last quarter?

  • Has last months Risk Pack been completed accurately?

  • Are the Preferred dress standards across the store at an appropriate standard?

  • Is there evidence that floor checks are being called on the P.A?<br>Has any Service 88 calls been completed?

  • Review last weeks Register Results. Has all results over $20 been thoroughly investigated?

  • Is the Pest sighting register being used and any recommendations from the Pest Contractor being completed for corrective actions

  • Review last months CSA questions. Have they been actioned and filed?<br>Check 1 question for accuracy?

  • Is there evidence that Weekly meetings with injured Team Members are being completed and noted?<br>Review RTW file

  • Is equipment in good working order?<br>Check power outlets for condition

OTHER OPPORTUNITIES (Non Scored)

  • List any other opportunities identified outside of questions above.

  • Other Opportunities
  • Add media

Sign Off

  • Manager on Duty

  • Group Manager

VOC

Voice of Customer RATING: 1 (Totally Dissatisfied) TO 7 (Totally Satisfied) Please rate the following 7 questions through the eyes of the customer based on what you see today.

  • How happy were you with the availability of BASKETS & TROLLEYS?

  • Comments on BASKETS & TROLLEYS Rating.

  • How happy were you with the quality of FRUIT & VEGETABLES?

  • Comments on FRUIT & VEGETABLES Rating.

  • How would you rate the TEAM ATTITUDE in the store?

  • Comments on TEAM ATTITUDE Rating.

  • How happy were you with ease of MOVING AROUND the store and aisles?

  • Comments on MOVING AROUND Rating.

  • How happy were you with the PRICE TICKETS in the store?

  • Comments on PRICE TICKETS Rating.

  • How happy were you with the OUT OF STOCKS in the store?

  • Comments on OUT OF STOCKS Rating.

  • How would you rate the LENGTH OF TIME spent waiting for a checkout?

  • Comments on LENGTH OF TIME Rating.

SUMMARY COMMENTS

  • As a customer today, please give a brief account on your overall experience?

  • Add photos if required.

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