Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Behaviour
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Behavioural PDP is up to date and you are able to discuss what you are working on
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Technical PDP is on track and you are working on the right stuff to improve capability
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Colleagues are encouraged to take on extra responsibilities and coached correctly
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Absence below 3%
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All holidays booked
Leadership
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Support with filling of overtime and flexi sheets
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Updates scheduler daily and weekly
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Training up to date
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SYA documentation completed, checked and communicated to manager
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Produce and bakery recognition completed
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Double scans are checked daily and communicated to manager
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Safe and Legal filled out daily
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Are double scan investigations completed
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Are overs / shorts investigations completed
Standards
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Are colleagues wearing correct uniform and name badge
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Departments are clean (mitie and self)
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Are carrier bags, wine carriers, till rolls, etc filled daily
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Support desk clutter free and clean. Cupboard tidy and organised
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Are security cases collected daily
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Bag ends, checkout units and till toppers to plan, labelled, full and tidy
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Is security case back area checked and tidied daily
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Scales clean and no crumbs
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Go backs done throughout the day
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Self service tills clean and tidy
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Reports maintenance issues that need resolving
Steering Wheel / Business Plan
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Was IDQ delivered for the week and YTD
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Was evening IDQ delivered for week and YTD
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Was Afternoon IDQ delivered for week and YTD
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Was morning IDQ delivered for week and YTD
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Department Key Entry is below group average
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Is waste actioned correctly and done daily
Communication
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Informs duty manager of shortfalls for the day and any other problems
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'My Actions' reviewed daily and communicated
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Team 5 completed
Shrink
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Colleagues are walking red routes
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Ensures gates and de-taggers are closed
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Staff searches completed for week
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Consumables are counted correctly
Service
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Can discuss Customer Viewpoint survey
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Service checks completed and feedback / celebrated with colleague
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Nominate a service superstar each week
