Wagga Wagga Inspections - OLGR

• Venue

• Liquor license

• Licensee / Manager

• Conducted on

  Date

• Prepared by

START AUDIT

• Audit start time

  Date

VENUE SUPERVISION

• Is the licensee present?

  Yes

  No

• Who is in charge?

• What is their position?

PRIMARY PURPOSE AND LICENCE CONDITIONS

• Is the venue trading under the same name as the licence?

  Yes

  No

• Has approval been obtained from the Authority to alter the venue name?

  Yes

  No

  N/A

• Is a copy of the licence, licence-related authorisations and conditions imposed by the Authority available at all times to staff members?

  Yes

  No

• Does the Licensee/Approved Manager make the licence available for immediate inspection by police or an inspector?

  Yes

  No

  N/A

• Is the venue’s primary purpose the “sale of liquor by retail”, and particularly that gaming machines do not detract from the venue’s character or from the enjoyment of persons using the hotel otherwise than for the purposes of gambling?

  Yes

  No

  N/A

• Does the premises trade only within the hours it is permitted to on the liquor licence?

  Yes

  No

  N/A

• Does the venue comply with each and all conditions imposed by the Secretary NSW Trade & Investment and the Authority as set out in the liquor licence?

  Yes

  No

  N/A

• Is liquor sold and supplied as required by the authority and statutory conditions relevant to the liquor licence?

  Yes

  No

  N/A

• Is the premises a member of the local liquor accord?

  Yes

  No

  N/A

INCIDENT REGISTER

• Does the venue trade past midnight?

  Yes

  No

  N/A

• Does the venue maintain an approved incident register?

  Yes

  No

  N/A

• Does the register show all incidents of violence and anti-social behaviour?<br>

  Yes

  No

  N/A

• Has the venue responded immediately and appropriately to these incidents?

  Yes

  No

  N/A

• Is the register available for immediate inspection by police or inspector?

  Yes

  No

  N/A

MINORS

• Are there procedures and controls in place to ensure that minors do not enter or remain in bar areas or restricted areas of the venue (including areas where gaming machines or tobacco machines are located)?

  Yes

  No

  N/A

• Do you have procedures and controls in place to prevent minors from entering the venue?

  Yes

  No

  N/A

• Does the venue have procedures and controls in place to prevent minors being sold or supplied liquor?

  Yes

  No

  N/A

• Does the venue have procedures and controls in place to prevent minors from consuming or taking away liquor from the venue?

  Yes

  No

  N/A

LIQUOR SIGNAGE

• Display signage?

  Display

• 

• Is there a sign at the front of the venue, which can be read by a person from outside the premises, and which shows the approved licence name, type of licence, (including that it is a General Bar, if appropriate) and the name of the current approved licensee?

  Yes

  No

  N/A

• Is Sign 1L [Under 18s not to be served alcohol] prominently displayed at the bar, or if no bar, at or near every public entrance?

  Yes

  No

  N/A

• Is Sign 2L [Bar areas of hotels] prominently displayed at or near each entrance to bar and gaming areas?

  Yes

  No

  N/A

• If the venue has a minors area authorisation, is Sign 3L [Under 18 authorisation area] prominently displayed at each entrance to the minors authorisation area(s)?

  Yes

  No

  N/A

• If the venue has a breath analysis instrument, is Sign 4L [Breath testing], or a sign containing the same wording, prominently displayed near the breath analysis instrument?

  Yes

  No

  N/A

RSA / RCG TRAINING AND COMPETENCY CARD

• Display RSA Expiration table?

  Display

• 

• Does the licensee (if an individual) or approved manager hold a current recognised RSA certification? <br>

  Yes

  No

  N/A

• Does the licensee hold current recognised RCG certification?

  Yes

  No

  N/A

• Do all staff involved in the sale and supply of liquor hold a current recognised RSA certification?

  Yes

  No

  N/A

• Do all staff involved in the conduct of gambling hold current recognised RCG certification?

  Yes

  No

  N/A

• Do all staff involved in security and crowd control hold a current recognised RSA certification?<br>

  Yes

  No

  N/A

• Have each staff member’s current recognised RSA certification been sighted?<br>

  Yes

  No

  N/A

• Do all person/s involved in liquor promotions on the licensed premises hold a current recognised <br>RSA certification?<br>

  Yes

  No

  N/A

• Does the RSA register contain a copy of the RSA certificate of the licensee and each applicable staff member where those people still hold a current recognised RSA certificate obtained prior to 22 August 2011? (All paper certificates will be expired by 30 June 2016, see table above)<br>

  Yes

  No

  N/A

• Does your RCG register contain a copy of the RCG certificate of the licensee and each applicable staff member where those people still hold a current recognised RCG certificate obtained prior to 22 August 2011?

  Yes

  No

  N/A

• Is the register available for immediate inspection by police or an inspector?<br>

  Yes

  No

  N/A

• Are all staff, including the licensee and manager, who have completed the RSA training after 22 August 2011 able to produce their RSA Photo Competency Card/RSA Interim Certificate?

  Yes

  No

  N/A

• Are all staff, including the licensee, who have completed the RCG training after 22 August 2011 able to produce their RCG Photo Competency Card/RCG Interim Certificate upon request to police or an inspector?

  Yes

  No

  N/A

MINIMISING INTOXICATION

• Are procedures and controls in place to prevent intoxication, indecent, violent or quarrelsome conduct on the premises?<br>[see Secretary NSW Trade & Investment’s Intoxication Guideline]

  Yes

  No

  N/A

• Are procedures and controls in place to detect intoxicated patrons prior to entry?

  Yes

  No

  N/A

• Are procedures and controls in place to prevent liquor being sold or supplied to an intoxicated person?

  Yes

  No

  N/A

• If an intoxicated patron is found in the premises, can the venue prove that all steps were taken to remove the patron from the premises?

  Yes

  No

  N/A

• Is drinking water available free of charge to all patrons at all times when liquor is sold or supplied for consumption on the premises?

  Yes

  No

  N/A

• Is food consistent with RSA available at all times when liquor is sold or supplied for consumption on the venue?

  Yes

  No

  N/A

LIQUOR PROMOTIONS AND ADVERTISING

• Have all liquor products declared by the Minister to be undesirable been banned from sale?

  Yes

  No

  N/A

• Is the venue running any liquor promotions?

  Yes

  No

  N/A

• Are procedures and controls in place to prevent intoxication or binge drinking during any liquor promotion?

  Yes

  No

  N/A

PUBLIC ENTERTAINMENT & NOISE DISTURBANCE

• Does the venue provides public entertainment?

  Yes

  n/a

• Type of entertainment offered?

• Has the venue received a noise disturbance complaint from the residents, police or local council?

  Yes

  n/a

• Has the disturbance issue been resolved voluntarily?

  Yes

  No

• Has the venue had an LA10 Noise and Disturbance Conditions imposed?

  Yes

  No

  N/A

• Does the venue comply with the conditions?

  Yes

  No

  N/A

GAMING MACHINE LOCATIONS

• Does the venue have gaming machines?

  Yes

  n/a

• Are all gaming machines located in the bar area of the premises as defined in the Liquor Act 2007?

  Yes

  No

  N/A

• If the venue operates more than 10 gaming machines, are there no more than 5 are located in the general bar area and the remainder are located in a gaming room that complies with the regulations?<br>eg. floor to ceiling walls, patrons not required to pass through to enter or leave the venue, machines not visible from street, monitored at all times by electronic means or by the physical presence of hotel staff, free entry, machines are suitably spaced, doorway or space to operating bar and toilets?

  Yes

  No

  N/A

• Are gaming machines only operated when liquor is legally sold?

  Yes

  No

  N/A

• If the gaming room can be accessed directly from a public street, does each doorway in the gaming room that provides access to and from the rest of the hotel clearly display what those other areas are?

  Yes

  No

  N/A

• Is a working clock, set within 10 minutes of the correct time in all gaming areas?

  Yes

  No

  N/A

• Can a person playing any gaming machine readily view the clock?

  Yes

  No

  N/A

• Are all gaming machines located in the venue so that they do not attract the attention of the public who are outside the venue?

  Yes

  No

  N/A

GAMING PRIZES

• Is the balance of a gaming machine prize over $2000 paid by crossed cheque, or if the person requests, EFT?

  Yes

  No

  N/A

• If requested, the full amount of the gaming prize paid by crossed cheque/EFT?

  Yes

  No

  N/A

• Does the venue pay all monetary gaming prizes within 48 hours of request by the prize winner?

  Yes

  No

  N/A

• If a prize is not awarded immediately is the prize winner given written acknowledgement of the prize?

  Yes

  No

  N/A

• Do all prize winning cheques contain the following statement "prize winning cheque - cashing rules apply"?

  Yes

  No

  N/A

PROBLEM COUNSELLING AND GAMING SELF EXCLUSION

• Does the venue have gaming machines?

  Yes

  n/a

GAMING PRIZES

• Is the balance of a gaming machine prize over $2000 paid by crossed cheque, or if the person requests, EFT?

  Yes

  No

  N/A

• If requested, the full amount of the gaming prize paid by crossed cheque/EFT?

  Yes

  No

  N/A

• Does the venue pay all monetary gaming prizes within 48 hours of request by the prize winner?

  Yes

  No

  N/A

• If a prize is not awarded immediately is the prize winner given written acknowledgement of the prize?

  Yes

  No

  N/A

• Do all prize winning cheques contain the following statement "prize winning cheque - cashing rules apply"?

  Yes

  No

  N/A

• Has the venue established a link with an approved problem gambling counselling service?

  Yes

  No

  N/A

• Is the written agreement available for immediate Inspection by an inspector?

  Yes

  No

  N/A

• If requested, can staff properly inform patrons of the details of the counselling service?

  Yes

  No

  N/A

• Does the venue operate a gaming self-exclusion scheme?

  Yes

  No

  N/A

• Does the venue ensure patrons have access to the self-exclusion scheme?

  Yes

  No

  N/A

• Does the venue ensure patrons know how the self-exclusion scheme works?

  Yes

  No

  N/A

• Does the venue publicise the availability of the self-exclusion scheme?

  Yes

  No

  N/A

• Does the venue have procedures and controls in place that prohibit gaming patrons receiving free or discounted liquor, free gaming credits, any prize or free give-away that is indecent or offensive?

  Yes

  No

  N/A

• Are all gaming machines shutdown for the mandatory period?

  Yes

  No

  N/A

GAMING SIGNAGE

• Does the venue have gaming machines?

  Yes

  n/a

• Display signage?

  Yes

  No

• 

• Is Sign 2 [Problem Gambling Counselling Service - notice] prominently displayed in each gaming area?

  Yes

  No

  N/A

• Is Sign 2L [Bar areas] prominently displayed at or near each entrance to all bar and gaming machine areas?

  Yes

  No

  N/A

• Is Sign 1G [Counselling Signage - notice] prominently displayed at the main public entrance? <br>[The sign is also recommended to be prominently displayed at the entrance if the venue has direct entry into the gaming area from a public street]

  Yes

  No

  N/A

• Is Brochure 1E [Info about the odds - betting on gaming machines] made available in each gaming area at all times?

  Yes

  No

  N/A

• Is Brochure 1E [Info about the odds - betting on gaming machines] in the relevant community languages supplied as soon as possible following a patron's request?

  Yes

  No

  N/A

• Is Sign 2G [THINK! Self-exclusion contact cards] displayed In a cardholder securely attached to each bank of gaming machines so a person can clearly see them whilst playing gaming machine or when approaching the bank of gaming machines?

  Yes

  No

  N/A

• Is Sign 4G [THINK! Gaming machine stickers] prominently displayed on each gaming machine?

  Yes

  No

  N/A

• Is Sign 4G(e) or Notice 1G prominently displayed on the ATM, Cash-Back machine, Player Activity Statement?

  Yes

  No

  N/A

• Is Sign 3G [Chance of Winning - notice] prominently displayed at each entrance to the gaming area?

  Yes

  No

  N/A

• Is Notice 2G displayed on each Cash-Back Terminal operated by a player card?

  Yes

  No

  N/A

ATM / EFTPOS TERMINAL

• Does your venue have an ATM or EFTPOS terminal?

  Yes

  n/a

• Is the ATM or EFTPOS terminal located outside the gaming machine area?

  Yes

  No

  N/A

• Does your venue ensure that the ATM or EFTPOS facilities prohibit cash withdrawals from a credit card account?

  Yes

  No

  N/A

PATRONS

• Patron Count (current)

• Patron Count (capacity)

• Age demographic

INTERNAL OBSERVATIONS

• Stockpiling drinks

  Not Observed

  Observed

• Rapid consumption

  Not Observed

  Observed

• Restricted drinks?

  Not Observed

  Observed

• Staff consuming liquor?

  Not Observed

  Observed

• Security consuming liquor?

  Not Observed

  Observed

• Intoxication?

  Not Observed

  Observed

• Illicit drugs?

  Not Observed

  Observed

ENVIRONMENT

• Lighting

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Seating

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Temperature

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Noise levels

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Traffic flow

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Air flow

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Patron space / crowding

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Venue presentation

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Toilet cleanliness

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Security presence

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• Staff presence

  Poor (contributes to harm)

  Adequate

  Good (minimises harm)

• INTEL (information concerning area/other venues, risks, problems, etc

Audit finish time

• Audit finish time

  Date