Title Page
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Store #
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Conducted on
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Location
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Manager
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Personnel on duty
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Prepared by
Customer Service
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Team member offers a friendly greeting.
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Team member is engaged and does not seem to be just "going through the motions".
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Team member provides a specific suggestive sell.
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Speed of service is under 3 minutes.
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Team member mentions suggestive sell combo meal and/or the benefits of the Star Saver program.
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Team member keeps paying bills outside cash drawer during transaction.
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Team member counts change back, coins first.
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Team member offers receipt.
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Team member provides thank you and appropriate exit remark.
Team Member Appearance
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Team member is wearing a readable name badge.
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Team member is wearing logo shirt, promo t-shirt, or franchise uniform.
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Team member is wearing pants required by franchise.
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Team member is wearing approved safety shoes.
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Team member is wearing a hat.
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Team member appears well groomed and clean.
Cleanliness/Dining Area
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3 tables or less are in need of cleaning.
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No evidence of any pest activity.
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All seats and fixtures are clean.
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All restaurant lights are illuminated.
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TV with closed captioned on and not loud.
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Radio is on.
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Fly trap bulb and tape are working.
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Misters are working.
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Drive thru window clean and smudge free?
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Ovens, retarders, warming unit, and bread cabinets are clean inside and out?
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All prep tables, walls, and floors are clean?
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Behind service line is clean without food and gloves on the floor?
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Refrigerator floor is clean?
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All food is stored off the floor in the refrigerator?
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All open or prepped items in refrigerator are dated and not expired?
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Freezer floor is clean?
Condiment Bar/Order Line
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Serving line/front area is clean.
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Serving line is fully stocked.
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Sneeze guard/fry station area is clean.
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No menu board pricing/appearance issues.
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Walls/trash receptacles appear clean.
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All items are available.
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Franchise food formulas/standards are followed.
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All items on line are dated and not expired.
Safety
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Confirm freezer is at proper temperature.
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Confirm refrigerator is at proper temperature.
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Confirm reach-in refrigerator is at proper temperature.
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Confirm FIFO is used in product rotation and all boxes are dated.
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Are all hand wash sinks stocked?
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Correct hand washing procedures are used.
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No one is seen sneezing/coughing during food prep without washing hands or touches money and then goes to food prep position without washing hands.
Test 3 hot foods for correct holding temperatures. (Example: soup, chicken >140°)
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Example 1:
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Example 2:
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Example 3:
Test 3 cold foods for correct holding temperatures. (Example: tomatoes = <40°)
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Example 1:
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Example 2:
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Example 3:
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Temperatures have been taken today and 2 times/daily.
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No spills or debris are observed without wet floor signs.
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Are sanitizer strips available?
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Are ice machines free of slime and mold?
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Is first aid kit accessible and stocked?
Restrooms - Mens
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Toilet bowl and/or urinals are sparkling clean.
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The lid and underneath the lid is clean.
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The sink is clean.
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The floor is clean, bug free, litter free.
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Paper towels are available.
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Toilet paper is available.
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Diaper changer liners are available.
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Soap (and sanitizer, if applicable) are available.
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Mirror is clean.
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There is a pleasant odor in the restroom.
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Walls and/or stall dividers are clean.
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Everything is operational (toilets, sinks, soap dispenser,dryer).
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Trash isn't full and container is clean.
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No lights are out or have bugs in lenses.
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Vents are not dusty.
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Check restroom supplies for outages
Restroom - Womens
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Toilet bowls are sparkling clean.
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The lid or underneath the toilet lid is clean.
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Sink is clean.
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Floor is clean, bug free, litter free.
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Paper towels are available.
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Toilet paper is available.
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Diaper changer liners are available.
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Soap (and sanitizer, if applicable) are available.
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Mirror is clean.
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There is a pleasant odor in the restroom.
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Walls and/or stall dividers are clean.
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Everything is operational (toilets, sinks, soap dispensers,dryer).
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Trash isn't full and container is clean.
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No lights are out or bugs in lenses.
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Vents are not dusty or dirty.
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Check restroom supplies for outages
Administrative - Safety and Compliance
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Is the video viewable and manager viewing & logging min/day?
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Is the yellow Emergency/Safety book by the register?
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Are all surveillance cameras working and displaying clearly?
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Is communication log posted and current?
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Is most recent check stuffer posted?
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Is the most recent Star Savers' transactions posted?
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Are walkarounds current?
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Are deficiencies in employee training log being addressed?
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Are franchise required forms complete?
Signature
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I hereby certify that the above form is true and accurate to the best of my knowledge.