Title Page
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OOH 5 points check
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Conducted on
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Prepared by
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Score
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MBWA in place and completed
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What was the focus for last audits; evening audit by standard team and previous 5 point check
Customer Area
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Customer Area
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First impression
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Floor, table and chairs
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Bins
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Music
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Room Temperature
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Toilet
Fridge Food
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Fridge Food
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Food availability
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Fresh and clean display
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Packaging
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Potion size
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Food Quality
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Marketing materials
Hot food
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Hot food
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Food availability
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Fresh and clean display
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Potion size
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Food Quality
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Marketing materials
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Packaging
Health & Food safety
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Health &a Food safety
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Cold food temperature
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Hot food temperature
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No slipping/tripping hazrad
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Temperature records used correctly
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Colour coded equipment used correctly
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Gloves are changed when necessary
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Hats & hairnets worn correctly
Customer Journey
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Customer Journey
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Team acknowledging & welcome customers
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Smiles & has eye contact
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Good speed of service
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Team prioritises customers to task
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Demonstrates product knowledge
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Uniform & Grooming standards correct
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Upselling
NR security
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Every staff is holding valid NR ID
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Trolley is using compliant with NR policy
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Staff is aware of security protocol; HOT and WHAT
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Wastage Recycling is in line with NR recycling policy
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Staff is aware of fire assembly point
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Hourly security check list has been recorded correctly
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Key holders understand location of fire safety file
