WBCN FIRE RESTAURANT

• REALIZADA POR:(ESCRIBID NOMBRE)

  Select

• ATENDIDO POR HOSTESS:(ESCRIBID NOMBRE)

  Date

• ATENDIDO POR CAMARERO:(ESCRIBID NOMBRE)

• If standing in a queue, attempt to acknowledge the guest was made in a timely manner

  Sí

  No

  N/A

• Warm welocome / greeting provided

  Sí

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throught the interaction

  Sí

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Sí

  No

  N/A

• Hostess confirms reservation

  Sí

  No

  N/A

• Hostess greating meets standard

  Sí

  No

  N/A

• Hostess seating procedure meets standard

  Sí

  No

  N/A

• Hostess must " Keep it Real" and bring their personality to work

  Sí

  No

  N/A

• Hostess exemplified – “Ace the Basics” and put the guest at the center of everything they did

  Sí

  No

  N/A

• Hostess guest name used during the experience, when known

  Sí

  No

  N/A

• Hostess-Further assistance offered to guest

  Sí

  No

  N/A

• Hostess warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

  N/A

• Hostess-the overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

• Host/Hostess is knowledgeable and confident

  Sí

  No

  N/A

• Host/Hostess must Remix Luxury

  Sí

  No

  N/A

SERVER

• Warm welocome / greeting provided

  Sí

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throught the interaction

  Sí

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Sí

  No

  N/A

• Table is appopriately set and reset

  Sí

  No

  N/A

• Restaurant menu meets standards

  Sí

  No

  N/A

• Initial water service meets standards

  Sí

  No

  N/A

• Server suggestively upsells beverage brand

  Sí

  No

  N/A

• Server is knownledgeable and provides recommendations

  Sí

  No

  N/A

• Order taking meets standrads

  Sí

  No

  N/A

• Service must provided in a timely fashion

  Sí

  No

  N/A

• Cold beverage service meets standrads

  Sí

  No

  N/A

• Coffee and speciality coffee presentations meets standards

  Sí

  No

  N/A

• Hot tea presentations meets standards

  Sí

  No

  N/A

• Iced tea presentations meets standrads

  Sí

  No

  N/A

• Wine service meets standards

  Sí

  No

  N/A

• Server exmplifies tenets of luxury dinning

  Sí

  No

  N/A

• Server clears courses according to standards

  Sí

  No

  N/A

• Beverage was properly prepared and met guest expectations for taste

  Sí

  No

  N/A

• All food was visually appealling and met guest expectations with regard to taste

  Sí

  No

  N/A

• Buffets have adequate food availability and visual appeal

  Sí

  No

  N/A

• Server properly presents the check

  Sí

  No

  N/A

• Management observed interacting with guests during the dinner

  Sí

  No

  N/A

• Server must " own it" take responsability and make it happen

  Sí

  No

  N/A

• Server must Remix Luxury

  Sí

  No

  N/A

• Server must " keep it real" and bring their personality to work

  Sí

  No

  N/A

• Server does not decline a request without offering alternatives

  Sí

  No

  N/A

• Server guest name used during the experience, when known

  Sí

  No

  N/A

• Server further assistance offered to the guest

  Sí

  No

  N/A

• Server warm and sincere closing offered, and apreciation demonstrated

  Sí

  No

  N/A

• Rate Emotional Engagement with interaction

  Sí

  No

  N/A

• Server exemplified – “Ace the Basics” and put the guest at the center of everything they did

  Sí

  No

  N/A

• Server The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

BRAND

• Brand Pin is Worn and meets standard

  Sí

  No

  N/A

• provides a professional persona

  Sí

  No

  N/A

• Restaurant provides an enjoyable ambiance

  Sí

  No

  N/A

• Rate Emotional Engagement with interaction

  Sí

  No

  N/A

• Music and Lighting meets standard

  Sí

  No

  N/A

CONDITION

• Restaurant Condition - Walls, Doors, Ceiling, Windows/Treatments

  Sí

  No

  N/A

• Restaurant Condition - Floor

  Sí

  No

  N/A

• Restaurant Condition - Furniture, Equipment, Décor Items

  Sí

  No

  N/A