WBCN W LOUNGE

• REALIZADA POR: (ESCRIBID NOMBRE)

  Sí

  No

  N/A

• ATENDIDO POR CAMARERO: (ESCRIBID NOMBRE)

• ATENDIDO POR BARTENDER: (ESCRIBID NOMBRE)

  Select

• Camarero/Bartender da la bienvenida y toma la orden según estandares ( repetir orden )

  Sí

  No

  N/A

• Table is appopriately set and reset ( limpia y con todos los elementos, menus...)

  Sí

  No

  N/A

• Server is knownledgeable and provides recommendations

  Sí

  No

  N/A

• Server/Bartender confirms satisfaction and offers refill within 3 minutes of glass 2/3 empty

  Sí

  No

  N/A

• Server/Bartender properly presents the check ( brand pen)

  Sí

  No

  N/A

• Talent must “Keep It Real” and bring their personality to work

  Sí

  No

  N/A

• Talent must Remix Luxury

  Sí

  No

  N/A

• Talent exemplified – “Ace the Basics” and put the guest at the center of everything they did

  Sí

  No

  N/A

• Further assistance offered to the guest

  Sí

  No

  N/A

• Warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

• Rate Emotional Engagement with interaction

  Sí

  No

  N/A

• Server/Bartender suggestively upsells beverage brand

  Sí

  No

  N/A

• Guest name used during the experience, when known

  Sí

  No

  N/A

• "Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Sí

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Sí

  No

  N/A

• Beverage is delivered according to standard ( servidas en periodo de 10-15min sobre posavasos)

  Sí

  No

  N/A

• Beverage was properly prepared and met guest expectations for taste

  Sí

  No

  N/A

• Savory snacks are presented to guest

  Sí

  No

  N/A

• All food was visually appealing and met guest expectations with regard to taste

  Sí

  No

  N/A

• Talent must “Own It” – take responsibility and make it happen

  Sí

  No

  N/A

• Server/Bartender does not decline a request without offering alternatives

  Sí

  No

  N/A

BRAND

• W Bar music meets W vibe

  Sí

  No

  N/A

• Brand Pin is Worn and meets standard

  Sí

  No

  N/A

• W Bar menu uses brand identity template

  Sí

  No

  N/A

• Sunset Ritual meets standard

  Sí

  No

  N/A

• Server/Bartender provides a professional persona

  Sí

  No

  N/A

• Lounge/Bar Menu meet standards ( limpio y en buenas condiciones)

  Sí

  No

  N/A

CONDITION

• Bar/Lounge Condition - Walls, Doors, Ceiling, Windows/Treatments

  Sí

  No

  N/A

• Bar/Lounge Condition - Floor

  Sí

  No

  N/A

• Bar/Lounge Condition - Furniture, Equipment, Décor Items

  Sí

  No

  N/A