Weekly Management Meeting

• Gathering of the minds

• Meeting Conducted on

  Date
• Meeting Site
  Address

• Prepared by

• Attendents

  Select Nick Goebeler Clayton May Joye McRae Stephen Cox Jack Kerr Mitch Collins

  • Nick Goebeler
  • Clayton May
  • Joye McRae
  • Stephen Cox
  • Jack Kerr
  • Mitch Collins

Delivering Results

Sales

• Our last week's sales

• Our last week's performance against budget

• Our last week's performance against LY

• Score Card Update

• What are the current PROMO results?

• What are this week's Sales building activities?

Public Relations

• NPS Update and trend

• What is our current ECHO message?

• What is our current focus area?

Developing People

• What are our current staffing needs?

• Which topics will be discussed in our next team meating?

• Do we have any team member birthdays or anniversaries this week.

Standards

Cost Control

• Which Day had the most wastage in last week

  Yes

  No

  N/A

• What are the highlights of the cost control

Productivity

• Training sessions Last Week

• Planned training for this week

Quality and Speed of Service

• Issues reported

• Day with most issues

• Reported issues addressed and solved

• Actions needed to solve these issues

Quality Director

Pre-service food quality check

• Item checked

• Quality of served food and drinks

• Presentation of served food and drinks

• Frites

• Which item had the highest comment on ECHO report?

  Select Chick-fil-A Sandwich Chargrilled Sandwich Chicken Nuggets Chicken Srtips Spicy Chicken Sandwich Spicy Chicken Biscuit Chicken Biscuit

  • Chick-fil-A Sandwich
  • Chargrilled Sandwich
  • Chicken Nuggets
  • Chicken Srtips
  • Spicy Chicken Sandwich
  • Spicy Chicken Biscuit
  • Chicken Biscuit

• Which item had the lowest comment on ECHO report?

  Yes

  No

  N/A

Premises and Equipment

• What are our repair and maintenance concerns?

• How much have we spent on cleaning supplies Month-to-Date?

Delighting Customers

Emotional Connections

• ECHO report feedback: Attentive and Courteous?

• ECHO feedback: critical focus

• ECHO feedback: NPS champions

Cleanliness

• Cleanliness

• Exterior Cleanliness

• Toilets Cleanliness

Action Items

• Action Item 1

• Who?

  Yes

  No

  N/A

• By When?

  Date

• Action Item 2

• Who?

  Select Nick Goebeler Clayton May Joye McRae Stephen Cox Jack Kerr Mitch Collins

  • Nick Goebeler
  • Clayton May
  • Joye McRae
  • Stephen Cox
  • Jack Kerr
  • Mitch Collins

• By when?

  Date

• Action Item 3

• Who?

  Select Nick Goebeler Clayton May Joye McRae Stephen Cox Jack Kerr Mitch Collins

  • Nick Goebeler
  • Clayton May
  • Joye McRae
  • Stephen Cox
  • Jack Kerr
  • Mitch Collins

• By When?

  Date

• Action Item 4

• Who?

  Select Nick Goebeler Clayton May Joye McRae Stephen Cox Jack Kerr Mitch Collins

  • Nick Goebeler
  • Clayton May
  • Joye McRae
  • Stephen Cox
  • Jack Kerr
  • Mitch Collins

• By When?

  Date

• Action Item 5

• Who?

  Select Nick Goebeler Clayton May Joye McRae Stephen Cox Jack Kerr Mitch Collins

  • Nick Goebeler
  • Clayton May
  • Joye McRae
  • Stephen Cox
  • Jack Kerr
  • Mitch Collins

• By When?

  Date

• Action Item 6

• Who?

  Yes

  No

  N/A

• By When?

  Date

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