Information
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Gathering of the minds
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Meeting Conducted on
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Meeting Site
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Prepared by
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Attendents
- Nick Goebeler
- Clayton May
- Joye McRae
- Stephen Cox
- Jack Kerr
- Mitch Collins
Delivering Results
Sales
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Our last week's sales
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Our last week's performance against budget
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Our last week's performance against LY
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Score Card Update
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What are the current PROMO results?
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What are this week's Sales building activities?
Public Relations
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NPS Update and trend
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What is our current ECHO message?
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What is our current focus area?
Developing People
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What are our current staffing needs?
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Which topics will be discussed in our next team meating?
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Do we have any team member birthdays or anniversaries this week.
Standards
Cost Control
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Which Day had the most wastage in last week
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What are the highlights of the cost control
Productivity
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Training sessions Last Week
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Planned training for this week
Quality and Speed of Service
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Issues reported
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Day with most issues
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Reported issues addressed and solved
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Actions needed to solve these issues
Quality Director
Pre-service food quality check
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Item checked
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Quality of served food and drinks
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Presentation of served food and drinks
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Frites
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Which item had the highest comment on ECHO report?
- Chick-fil-A Sandwich
- Chargrilled Sandwich
- Chicken Nuggets
- Chicken Srtips
- Spicy Chicken Sandwich
- Spicy Chicken Biscuit
- Chicken Biscuit
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Which item had the lowest comment on ECHO report?
Premises and Equipment
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What are our repair and maintenance concerns?
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How much have we spent on cleaning supplies Month-to-Date?
Delighting Customers
Emotional Connections
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ECHO report feedback: Attentive and Courteous?
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ECHO feedback: critical focus
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ECHO feedback: NPS champions
Cleanliness
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Cleanliness
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Exterior Cleanliness
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Toilets Cleanliness
Action Items
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Action Item 1
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Who?
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By When?
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Action Item 2
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Who?
- Nick Goebeler
- Clayton May
- Joye McRae
- Stephen Cox
- Jack Kerr
- Mitch Collins
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By when?
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Action Item 3
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Who?
- Nick Goebeler
- Clayton May
- Joye McRae
- Stephen Cox
- Jack Kerr
- Mitch Collins
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By When?
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Action Item 4
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Who?
- Nick Goebeler
- Clayton May
- Joye McRae
- Stephen Cox
- Jack Kerr
- Mitch Collins
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By When?
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Action Item 5
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Who?
- Nick Goebeler
- Clayton May
- Joye McRae
- Stephen Cox
- Jack Kerr
- Mitch Collins
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By When?
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Action Item 6
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Who?
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By When?
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