Information
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Conducted on
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Prepared by
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TM Risk Asessement
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Engineers Payroll and Name
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Job Number
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Job Type
- Install - Sky+HD
- Service - Sky+HD
- Install - Sky Q
- Service - Sky Q
- BBSV
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Visit Type
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Did the customer receive an ETA from the engineer?
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Did the engineer introduced himself, and was the customer aware of the engineers name?
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They were able to fully explain what work had been completed during the visit and why?
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What were the positive/negative aspects of the work carried out during the visit?
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Capture described aspects such as, cable run, holes sealed, existing dish replaced.
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Have all HDMI, Power Leads and F-connectors Been Replaced?
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What services did the engineer highlight to the customer (Sky Go etc)?
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Was the customers system fully operational upon completion of the visit?
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If the system was not fully operational, what were the issues?
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Was the showcase tailored to your reason for choosing Sky?
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How was the showcase tailored?
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Run Chrome App, is the system correctly Meshed, and all metrics and wifi signal within acceptable ranges?
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Screenshot of Mesh
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Did your engineer ensure your programme schedule in your planner is set up on your box?
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Capture evidence
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Has the customers property been left clean and tidy?
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Based on the level of service the customer has received on their last visit, would they be happy to invite the engineer back into their homes?
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Did the engineer make the customer aware that if they receive a survey, it is based on the service they have received from the engineer on the day?
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Customer Signature
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Additional Customer comments from the visit.
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Feedback/Actions to be implemented to deliver the best service
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Has a Shine been rewarded for excellent service?
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Engineer Signature
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Team Manager Signature
