Title Page
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Conducted on
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Prepared by
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Location
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Associate's Name
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1. Did the associate answer the call in 3 rings or less?
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2. Did the associate greet the guest with the time of day?<br>(Good Morning, Good Afternoon, Good Evening<br>
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3. Did the associate thank the guest for calling The Westin Peachtree Plaza/ Service Express?
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4. Did the associate thank the guest for their loyalty/asked guest to join Marriott Bonvoy? (if applicable)
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5. Did the associate use the guest name at least 3 times?
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6. Did the associate ask the guest, “Is there anything else I can assist you with?”
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7. Did the associate thank the guest at the end of the interaction?
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8. Did the associate meet all necessary requirements to pass audit?
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9. Notes on interaction (ie. friendly, feedback, etc.)
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Auditor's Signature
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2 points missed is a failed audit
