WGO Central Checkout

Schedule Effectiveness

Activity Tasks/Actions:

• • Compliant with SOPs • Follow scheduling effectiveness guidelines (e.g., Sales Per Payroll Hour (SPPH), payroll percentage) • Daily hours and staffing reflect daily sales projection and work activities • Proper staffing mix of Partners with key skill sets and experience (e.g., ASM/Specialist, CCOM, CCM, Cashier, CSA) • Partners cross trained for each task area • Opening and closing task list assignments • Assigned leaders for each day • Manage Cashier/CSA ratio 50/50 • Planned check stands for “unexpected rush” tills staged to open quick checks or large register as needed; process for calling extra resources and sequence • During peak times, ensure you have two Partners on U-Scan to help Customers and control potential shrink (e.g., one Partner in lower volume, with exception of holidays) • Proper ratio of quick checks/regular registers daily • Staffing for returns process and parking lot NOTES:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

• Action Planning: Who/Where/When

• Initials

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In-Stocks

Activity Tasks/Actions:

• • Compliant with SOPs • Pegs well tagged and stocked • Candy racks full and maintained daily • Ice machine filled daily, maintained, and back stocked daily • All bags filled 100% and two bag racks per check stand • Tobacco overhead and cigarette cases filled • Variety of reusable bags available for sale • Coupon book updated and well stocked • Vista coolers and tops of the vista coolers well supplied; plan in place to refill coolers multiple times daily (i.e., primary focus weekends/summer months) • H-E-Buddy machine and rack well supplied • Floral balloons in stock, as applicable • WOW baskets replenished daily • All cross merchandising filled and replenished daily • Magazine racks re-balanced • Receipt tape, catalina tape, tax exempt forms, Buddy Bucks, and Thank You stickers stocked and available at every register • Returned perishable items kept in alignment with cold chain NOTES:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

• Action Planning: Who/Where/When

• Initials

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Facility

Activity Tasks/Actions:

• • Compliant with SOPs • Ensure all registers, register belts, check readers, check stand identifier bulbs (two), and bag racks are in working condition • Ensure all Vista coolers are in working condition • Ensure all handicap carts are in working condition • Ensure security monitors are in working condition • Mats are located at every register

• Action Planning: Who/Where/When

• Initials

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Merchandising

Activity Tasks/Actions:

• • Maintain clean line of sight across front-end, nothing higher than the candy merchandisers • No unauthorized shipper and clip strips on the front-end • Pick up unwanted items for register, top vista coolers, and magazine racks • Pegs well tagged and stocked, with drug endcaps full • No clutter under check stand belts or around poles • No product merchandised in front of or between U-Scan • Compliant with balloon program, as applicable • Relevant merchandising on all cooler tops and check stand end caps • Gift card assortment fresh and relevant • Seasonal merchandising fresh and relevant • Mid-day refresh/replenishment completed

• Action Planning: Who/Where/When

• Signatures

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Signing

Activity Tasks/Actions:

• • Compliant with SOPs • WOW baskets well supplied and properly signed • All front-end merchandise properly signed and tagged • Tobacco case overhead state law signs posted • No unauthorized signage posted on registers • Tear pad promotional signage is up to date • Platform check writing signs are up to date

• Action Planning: Who/Where/When

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Sanitation

Activity Tasks/Actions

• • Compliant with SOPs • Registers clean (use weekly deep cleaning rotation schedule) and organized; all required supplies available and set up daily • Cleaning supplies daily. • Candy and magazine racks dusted and cleaned daily • Tobacco overheads cleaned and well supplied; tops dusted • Cart wipes available for Customers • Kid carts, handicap carts, baby carts, and red baskets cleaned and in working order • Cleaning supplies readily available (e.g., brooms, dust pans, spot mops, dust mops) • Returns area neat and organized with process to empty throughout the day • Ice machine, vista cooler, and H-E-Buddy machine clean inside and out and in working order • U-Scan cleaned and supplied • Red baskets picked up and returned to proper station • No trash on the front-end floor • No trash on the porch and inside the carts • CCM’s/ASM’s must monitor restrooms every 30 min. to ensure sanitation 100% • Clean water fountains several times throughout the day • Parking Lot Attendants (PLA’s) using an apron/bag with small pocket to place trash into while on the lot is a best practice:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

• Action Planning: Who/Where/When

• Signature

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Freshness

Activity Tasks/Actions

• • Ensure adequate execution of freshness guarantee • Ensure out of date product is reported to departments for immediate resolution • Ensure proper rotation schedule for all check stand merchandise • Ensure product from least frequently used registers is rotated to higher usage registers

• Action Planning: Who/Where/When

• Signature

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