White Rock Inspection Template Revised Nov. 2013

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Cleanliness and Physical Aspects

Front Desk Area

• All lights working. 5

• Floor tile clean & mopped. 5

• Wall molding dusted. 5

• Rugs clean & vacuumed. 5

• Trash Emptied. 5

• First aid kit stocked. 10

• Front door glass clean. 10

Lobby Area

• No trash on tables. 5

• Table tops wiped down. 5

• Floor tile clean & mopped. 5

• Coffee station clean. 5

• Chair bottoms free of dust. 5

• Wall molding dusted. 5

• Retail racks organized and dust-free. 5

Kids' Zone

• First aid kit stocked. 20

• Area clean/free of trash. 10

• All toys put away & not left on floor. 10

• No hazards. 20

• Hand sanitizer available at entrance. 15

• Sign in log/DataTrak checkins match number of children. 5

• Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 10

Group Exercise Studio

• Mirrors clean. 10

• Wood floor clean & mopped. 5

• No dust or trash behind equipment. 5

• Carpet clean & vacuumed. 5

• No trash or cups on the floor. 5

• Current Group X schedule available. 10

Ladies Wet Area

• Shower floor clean. 10

• No mildew/mold on walls. 10

• Shower curtains clean. 15

• Dispensers full. 5

• Dry sauna clean and free of trash. 5

• Wet area floors clean & free of trash. 5

• No mildew under mats. 10

Ladies' Locker Area

• Floors clean & vacuumed (no trash). 5

• Under counters clean & vacuumed. 10

• Tops of lockers clean. 5

• Dispensers full. 5

• Paper towels full. 5

• Toilets clean. 10

• Tile clean & mopped. 5

• Mirrors clean. 10

• Counter tops clean. 15

• All lights working. 5

• Ceiling tiles clean. 5

• Locker doors closed. 5

• Air fresheners filled. 5

Men's Wet Area

• Shower floor clean. 10

• No mildew/mold on walls. 10

• Shower curtains clean. 15

• Dispensers full. 5

• Dry sauna clean & free of trash. 5

• Wet area floors clean & free of trash. 5

• No mildew under mats. 10

Men's Locker Area

• Floors clean & vacuumed (no trash). 5

• Under counters clean and vacuumed. 10

• Tops of lockers clean. 5

• Fans clean & free of dust. 10

• Dispensers full. 10

• Paper towels full. 5

• Urinals & toilets clean. 10

• Tile clean and mopped. 5

• Mirrors clean. 10

• Counter tops clean. 15

• All lights working. 5

• Ceiling tiles clean. 5

• Locker doors closed. 5

• Air fresheners filled. 5

Back Hall, Sales Room, Under Stairs

• Carpet clean & vacuumed. 5

• Hallway clear of clutter. 5

• Sales area floor clean & vacuumed. 5

• Sales desks clean & wiped down. 5

• Under stairs clean & organized. 20

Basketball and Raquetball Courts

• Floors clean and mopped.

• Windows clean.

• No trash on floors.

Main Workout Floor

• No trash on workout floor. 10

• All lights working. 5

• Ceiling tiles clean. 5

• No towels on workout floor. 10

• Trash cans all emptied. 5

• Water fountain clean. 10

Cardio Machines & Stretch Area

• Stepper casings and displays clean. 30

• Treadmill casings and displays clean. 30

• Elliptical casings and displays clean. 30

• Bike casings and displays clean. 30

Weight Lifting Area & Spin Room

• Machine weights clean. 30

• Free weight machines clean. 30

• Dumbbell racks clean. 20

• Rubber matting clean. 20

• Floor swept and free of dust. 5

• Mirrors clean. 10

• Bikes wiped down. 10

Pool Area

• Area around pool free of mold. 25

• No hazards around pool. 25

• Signs clean and easy to read. 25

• Pool deck floor swept and clean. 10

• Pool log being filled out daily. 10

• Water temperature correct (83-85 degrees). 10

Cardio Theater

• Carpet clean and vacuumed. 10

• Floor free of trash. 10

• Cardio machines clean. 10

General Facility: Entire Club

• Weights re-racked. 10

• Club is free of any trip hazards. 10

• All emergency backup lights work (red light on). 10

• Exit signs lit up. 10

• Emergency exits free of clutter. 10

• All light bulbs working. 10

• Carpet is free of spots. 10

• Employees in proper uniform. 20

• Daily Tasks Binder being used on a daily basis (including cleaning checklist). 20

• Clocks set correctly. 10

• Add media

  Media

Policies, Procedures & Service

Sales:

• Master Production Log at Front Desk. 5

• Master Production Log completely filled out and highlighted appropriately from the previous day. 20

• TI Log sourced, highlighted correctly and entered into InTouch. 10

• Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log). 10

• Guest Log correctly completed, emphasis on accurate sourcing. 20

• Guest Log-Scheduling MO and filling out trainer name and time. 10

• Production Board completed correctly and up-to-date. 10

• InTouch-All Kiosk Tours should be updated. 10

• Fitness Consultant:

• InTouch-Zero items in Overdue Bin. 10

• InTouch contains on average 15 active leads per day in the Opportunities section. 10

• All tabs updated in the Opportunities section. 10

• Daily call log completed with 100 calls from previous 7 days. 10

• All new members have been converted to Member from Active Lead via the Make Sale button. 10

• Daily Tasks and Daily Appointments section of Sales Binder is current and complete from previous week. 10

• Sales binder and InTouch being checked by Club Manager using checklist. 10

• Guest Courtesy Cards completely filled out (follow-up calls being made and documented, thank you cards sent). 10

• Member Feedback Board updated. 10

Personal Training:

• Training Appointment Book highlighted correctly through the previous day. 10

• Name, phone number and appointment type completed correctly for each appointment. 10

• Trainers' schedules highlighted for minimum of 1 1/2 weeks out in InTouch. 10

• Trainers calling to confirm MO appointments. 5

• Production Board current. 10

• Trainer Cleaning Checklist completed and filed. 10

• Personal Trainer:

• InTouch-Zero items in Overdue Bin.

• Current client files (including MO card) in order for each individual trainer. 10

• Central 1-31 file contains all missed MO's. 10

• Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass. 10

Service:

• Front desk is greeting members hi/bye. Using names while scanning. 10

• Three members scanned in and were in good standing or alerts were addressed. 10

• Front desk knows Incident Report Policy. 10

• Front desk is completing inventory sheet every morning Monday-Friday. 10

• Front desk knows cancel procedure. 10

• Front desk knows Walk In/Telephone Inquiry procedures. 10

• PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 10

• Kids Club cards being filled out for new children. 10

• InTouch-Notes section updated and utilized by all team members. 10

• Time sheets corrected in DataTrak. 10

• All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 10