Information

  • Audit Title Wig Process Call Center

  • Call Center

  • Conducted on

  • Prepared by Fabrizio Calvo

WIG FOR GUEST CALL CENTER: Decrease Billing Defects from 2.4% to 2%

  • Are we winning or losing?

LEAD MAKE 1: Call center PM ensures that 100% of internet routing package credits and parking have been applied.

  • Are we winning or losing?

LEAD MAKE2: Call center AM ensures that 100% of Marriott Rewards billing is routed for the following day departures.

  • Are we winning or losing?

WIG BOARD

  • Is up to date?

  • Shows Wig?

  • Shows lead?

  • Can you read it in 10 seconds?

WIG SESSIONS / WIG HUDDLE

  • Did you conduct your Wig Huddle?

  • Did you conduct your Wig Session?

  • Did you open your Wig Session on my4dx?

Final Score:

  • Comments:

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