WIG PROCESS CALL CENTER

• Audit Title Wig Process Call Center

• Call Center

• Conducted on

  Date

• Prepared by Fabrizio Calvo

WIG FOR GUEST CALL CENTER: Decrease Billing Defects from 2.4% to 2%

• Are we winning or losing?

  Yes

  No

  N/A

LEAD MAKE 1: Call center PM ensures that 100% of internet routing package credits and parking have been applied.

• Are we winning or losing?

  Yes

  No

  N/A

LEAD MAKE2: Call center AM ensures that 100% of Marriott Rewards billing is routed for the following day departures.

• Are we winning or losing?

  Yes

  No

  N/A

WIG BOARD

• Is up to date?

  Yes

  No

  N/A

• Shows Wig?

  Yes

  No

  N/A

• Shows lead?

  Yes

  No

  N/A

• Can you read it in 10 seconds?

  Yes

  No

  N/A

WIG SESSIONS / WIG HUDDLE

• Did you conduct your Wig Huddle?

  Yes

  No

  N/A

• Did you conduct your Wig Session?

  Yes

  No

  N/A

• Did you open your Wig Session on my4dx?

  Yes

  No

  N/A

Final Score:

• Comments: