WIG PROCESS CLUB LOUNGE

• Wig Board Club Lounge

• Conducted on

  Date

• Prepared by Fabrizio Calvo

Rooms

Increase Overall Club Lounge Guest Satisfaction from 80.3 to 83%

• Are we winning or losing ?

  Yes

  No

  N/A

LEAD Personally Contact 80% of arriving guest one week before arrival utilizing a pre arrival check list.

• Are we winning or losing ?

  Yes

  No

  N/A

WIG BOARD

• Is up to date?

  Yes

  No

  N/A

• Shows Wig?

  Yes

  No

  N/A

• Shows lead?

  Yes

  No

  N/A

• Can you read it in 10 seconds?

  Yes

  No

  N/A

WIG SESSIONS / WIG HUDDLE

• Did you conduct your Wig Huddle?

  Yes

  No

  N/A

• Did you conduct your Wig Session?

  Yes

  No

  N/A

• Did you open your Wig Session on my4dx?

  Yes

  No

  N/A

Final Score:

• Comments: