WIG PROCESS FRONT DESK

• Wig Board Inspection Front Desk

• Conducted on

  Date

• Prepared by Fabrizio Calvo

Decrease Check in Room assignment wrong from 2.8% to 2.4%

• Are we winning or losing ?

  Yes

  No

  N/A

LEAD 1 Confirm Room details 100% of the time during registration and follow up with a welcome call to five guest per agent within 30 minutes after registration

• Are we winning or losing ?

  Yes

  No

  N/A

WIG BOARD

• Is up to date?

  Yes

  No

  N/A

• Shows Wig?

  Yes

  No

  N/A

• Shows lead?

  Yes

  No

  N/A

• Can you read it in 10 seconds?

  Yes

  No

  N/A

WIG SESSIONS / WIG HUDDLE

• Did you conduct your Wig Huddle?

  Yes

  No

  N/A

• Did you conduct your Wig Session?

  Yes

  No

  N/A

• Did you open your Wig Session on my4dx?

  Yes

  No

  N/A

Final Score:

• Comments: