WIP - Uptime Visit Checklist

• Document No.

• Prepared by

• Machine Serial Number

• Machine Hours

• Machine Model

• Tech Web i.d.

• Build Date

  Date

• Retailed

  Date

• Notes

• Call Narrative

• Who is requesting the visit?

• Why is JCB Assistance required?

• What is the current status of the machine and repair history?

• Has the dealer carried out all required tests and diagnosis on the machine as requested by JCB?

  Yes

  No

  N/A

• Have they updated the relevant TW call with the results / information?

  Yes

  No

  N/A

• Is the required information available to the dealer / on Service Pro?

  Yes

  No

  N/A

• If No what is required:

• Is this a known issue for the product range?

  Yes

  No

• Are there any existing service bulletins that relate to the issue?

  Yes

  No

• What is the bulletin number?

• Will a bulletin be required once the machine has been fixed?

  Yes

  No

• Is the territory service manager aware of the issues surrounding this machine / customer?

  Yes

  No

• Is any OEM support required i.e. Cummins / ZF / MTU etc?

  Yes

  No

• Please provide details of required OEM support:

• Is any JCB Factory support required?

  Yes

  No

• Please give details of required factory support

• Any other relevant information to support the visit:

Administrative

• Date and Time of Arrival on Site

  Date

• Is there a nominated site contact for this visit?

  Yes

  No

• What actions have you taken to reduce the risk to an acceptable level?

• Have you been made aware of local safety rules and PPE requirements?

  Yes

  No

• Will you be accompanied at all times whilst on site?

  Yes

  No

• Have you been made aware of, and commenced procedures for lone working?

  Yes

  No

  N/A

• What actions have you taken to reduce the risk to an acceptable level?

• Is the machine in a safe condition?

  Yes

  No

  N/A

• What actions have you taken to reduce the risk to an acceptable level?

• Is the machine in a safe location?

  Yes

  No

  N/A

• What actions have you taken to reduce the risk to an acceptable level?

• Are you satisfied you can undertake your role safely?

  Yes

  No

• What actions have you taken to reduce the risk to an acceptable level?

• Introduction/History:

• Investigation Details

• Actions

• Further Investigations / Actions Required

• Date and Time of Departure from Site

  Date

• Completed by:

  Sign