WLSE CA

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Greet

• Greet within 10 seconds? "Welcome to Sprint...."

  Yes

  No

  N/A

• Greet at the door / Open door for customer?

  Yes

  No

  N/A

• Did the rep greet with a smile?

  Yes

  No

  N/A

• Wearing a name tag and lanyard?

  Yes

  No

  N/A

Understand

• Ask a BASIC qualifying question?

  Yes

  No

  N/A

• Ask a Device qualifying question?

  Yes

  No

  N/A

• Ask a DATA qualifying question?

  Yes

  No

  N/A

• Ask a LIFESTYLE qualifying question?

  Yes

  No

  N/A

• Ask a TABLET qualifying question?

  Yes

  No

  N/A

• Ask a SPC qualifying question?

  Yes

  No

  N/A

• Ask an ACCESSORY qualifying question?

  Yes

  No

  N/A

EDUCATE

• Talk about UNLIMITED?

  Yes

  No

  N/A

• Recommend just one rate plan?

  Yes

  No

  N/A

• Use a brochure when talking about the plans?

  Yes

  No

  N/A

• Mention TEP or Applecare+?

  Yes

  No

  N/A

• Discuss the term "Ready Now" multiple times throughout?

  Yes

  No

  N/A

• DEMO DATA?

  Yes

  No

  N/A

SELL

• Did the Rep attempt to use an assumptive close?

  Yes

  No

  N/A

• Try to overcome objections?

  Yes

  No

  N/A

• Offer a discount or incentives to close the sale today?

  Yes

  No

  N/A

Transform

• Use the Customer Information Form?

  Yes

  No

  N/A

• Have the customer sign and initial the contract?

  Yes

  No

  N/A

• Discuss Tablet in depth?

  Yes

  No

  N/A

• Discuss Sprint Phone Connect (SPC) in depth?

  Yes

  No

  N/A

• Confirm Ready Now Services? if yes, which were offered?

  Yes

  No

  N/A

SOLIDIFY

• Discuss C-SAT and affirm the customer is very satisfied?

  Yes

  No

  N/A

• Thank them for their business and give business card?

  Yes

  No

  N/A

• IAE/ DM/ Manager Signature

  Sign

• Employee Signature

  Sign

• ZONE MAP

  Media