Raffaella Scalogna

WROME - Check in 1 + 2

Internal audit - W Rome

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Title Page

Talent audited
Conducted on
Prepared by

1. Acknowledge waiting guest
2. Determine first stay and react
3. # of nights & departure date
4. Thank Guest for choosing mobile key
5. Room type
6. Offer upsell
7. Confirm method of payment
8. If not member: offer sign up explain benefits
9.All Marriott Bonvoy recognized
10. If GLD/PLT/TIT/AMBASSADOR offer / use term “upgrade”
11. If PLT and above confirm check-out time
Check In (2)
1. Confirm bed type, category, view and special request
2. Check-in 5 min
3. Offer luggage assistance
4. Ask # of keycard, make 2 cards
5. Room # provided discreetly
6. Step around desk if no waiting guest
7. Key placed in guests hands
8. Key packet up to standards
9.Offer Anticipatory service (Dining , transportation, activities, etc.)
10. If room not ready, make suggestions and an estimated wait time is made
Employee Signature:

Raffaella Scalogna

WROME - Check in 1 + 2

Internal audit - W Rome

Use this Template

Print as PDF

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