Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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1. Acknowledge waiting guest
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2. Ask guest about satisfaction with stay
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3. Ask if any additional charges have been incurred (e.g., lunch, retail)
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4. Offer option of reviewing your bill
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5. Confirm method of payment
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6. Inquire if the guest has a Marriott Bonvoy member number if it is not already in the profile
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7. Offer to print folio
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8. Extend offer to return
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9. Ensure transaction was discreet
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10. Guest is informed that e-mail Folio will be sent
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11. Front Desk Agent offers transportation assistance
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12. Entire check-out transaction excluding time in queue must take less than 5 minutes
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Employee Signature:
