Reason for calling
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Date and time of call
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What are they reporting?
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Any of these responses could indicate a wastewater overflow. Obtain some further information by asking the questions below.
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Location of issue
Further information
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Where is the problem?
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Where is the water coming from?
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Can you describe the lid?
- Wide enough for a person to enter
- NOT wide enough for a person to enter
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Classify this call as a drinking water leak.
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Likely to be wastewater or stormwater. Obtain further info.
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Can you tell me about the water?
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Likely to be WASTEWATER, but could be stormwater.
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How much water are you seeing?
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Fast flows and/or large volumes should be classified as URGENT.
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Can you see where the water is going?
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Flows entering the stormwater network or a water body should be classified as URGENT.
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Could be wastewater, stormwater or drinking water.
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How much water are you seeing?
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Fast flows and/or large volumes should be classified as URGENT.
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Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
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Can you tell me about the water?
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Likely to be WASTEWATER, but could be stormwater.
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How much water are you seeing?
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Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
-
How much water are you seeing?
-
Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
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While this information does not confirm a wastewater issue, it also doesn't rule it out.
In the absence of further information, classify this call as a WASTEWATER OVERFLOW. -
Have you called a plumber?
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Advise caller to call a plumber.
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What did the plumber say or do?
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Are any of your neighbours having similar problems?
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What are the addresses of the neighbours also having issues?
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Where is the water coming from?
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Can you describe the lid?
- Wide enough for a person to enter
- NOT wide enough for a person to enter
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Classify this call as a drinking water leak.
-
Likely to be wastewater or stormwater. Obtain further info.
-
Can you tell me about the water?
-
Likely to be WASTEWATER, but could be stormwater.
-
How much water are you seeing?
-
Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
-
Could be wastewater, stormwater or drinking water.
-
How much water are you seeing?
-
Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
-
Can you tell me about the water?
-
Likely to be WASTEWATER, but could be stormwater.
-
How much water are you seeing?
-
Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
-
This information suggests that this is a wastewater issue - classify this call as a WASTEWATER OVERFLOW.
-
Could be wastewater, stormwater or drinking water.
-
How much water are you seeing?
-
Fast flows and/or large volumes should be classified as URGENT.
-
Can you see where the water is going?
-
Flows entering the stormwater network or a water body should be classified as URGENT.
-
While this information does not confirm a wastewater issue, it also doesn't rule it out.
In the absence of further information, classify this call as a WASTEWATER OVERFLOW.
