Is the front door clean and well maintained?
Front door to be clean, no black scuff marks and not damaged.
Is the front door frame free from dust?
Is back of door clean and well maintained?
Back of door to be clean, no black scuff marks and not damaged.
Is the back door frame free from dust?
Fire notice displayed in a frame secured to the door?
It must give clear precise instructions as per company standard.
Is the frame free from dust?
Company standard do not disturb sign hanging on door handle?
The do not disturb sign must be clean and in good condition.
Is luggage rack open?
Is luggage rack well maintained?
Is luggage rack free from dust?
Is outside free from dust and stains?
Is inside free from dust and stains?
Should be located on a table, tea trolley or purpose built shelf
2 x Cups and saucers or mugs?
Must be clean and free from stains.
2 x Teaspoons?
Must be polished and free from stains.
Fresh milk sign?
Must be clean and free from stains and creases.
Kettle must be empty, dust free and no water stains?
Lead neatly wrapped around the kettle?
Is tea/coffee caddy in good condition?
Caddy must be free of chipped paintwork and clean inside ( no debris)
4 x Sachets Nescafé coffee?
4 x Sachets Nescafé decaffeinated coffee?
4 x Sachets of Twinnings Breakfast tea?
4 x Sachets white sugar?
4 x Sachets brown sugar?
2 x Sachets Earl Grey?
2 x Herbal/fruit teas?
4 x Sachets sweetener?
4 x Milk jiggers
1 x Hot chocolate sachet - Cadbury's if applicable?
1 x Shortbread biscuit per person?
Mirror frame free from dust?
Mirror free from smear marks?
Desk lamp in full working order?
11 Watt candle or spiral bulb in light?
Ensure the same style of bulb is used in each lamp/light in the room.
Are light bulbs free from dust?
Is lamp shade in good condition and free from dust?
Desk polished and free from dust/stains?
Black MacDonald information folder on desk?
Is folder in good condition, no tears or stains?
Are inserts as per company standard?
Room service menu - Company standard, displayed upright behind compendium in line with the left hand side?
Room service menu in good condition and stain free?
Guest questionnaire placed on top of compendium in line with the right hand side?
Any completed cards found to be passed to reception
Marketing to comprise of -
1 x Local magazine?
1 x Holidays of distinction placed on top of local magazine?
1 x "Up to date" QB magazine lined up perfectly on left hand side?
Waste bin under dressing table?
Must be fire retardant, white bin liner and clean
Is telephone clean and in good working order?
MacDonalds Hotels note pad placed by telephone?
Ensure top sheet is clean and in good condition
Pen place diagonally across note pad?
Room number/hotel number/emergency number clearly shown on telephone?
Cord wrapped neatly around telephone?
Price tariff in bedroom compendium?
Top of wardrobe free from dust?
10 x Beach security coat hangers all facing same way?
All shelves free from dust?
Is bottom of wardrobe free from dust?
Ironing board stored in wardrobe?
Silver ironing board cover being used?
Silver cover fee from tears and stains?
Iron placed upright on wardrobe shelf?
Iron cord wrapped neatly around iron?
Spare towels folder and stored neatly on wardrobe shelf?
Safe in good working order?
Safe opening instructions displayed?
All drawers in good working order?
All drawers free from dust?
Hair dryer placed in drawer of dressing table?
Hair dryer clean and in good working order?
Laundry bag placed in tariff card in drawer?
Gideon Bible placed on bedside table - must not be in the drawer?
Chairs free from dust?
Chair legs free from dust?
Tables polished and free form dust?
Table legs and base free from dust?
Upright lamp base free from dust?
Furniture coverings free from dust and stains?
Cushions plumped and centrally placed?
All zips at bottom, hidden from view?
Cushions free from stains?
Windows have minimum opening as per H&S guideline?
All plug sockets switched off?
Picture frames free from dust?
Stainless steel tray placed on coffee table?
Tray polished and free from dust?
Black or blue MHD tray liner on Tay is clean and free from stains?
Tray consists of?
1 x Bottle still pure water, with MDH sticker?
2 x Islande highball glasses, positioned upside down on MDH foam backed coasters?
Glasses polished and free of water stains?
Ice bucket with tongs?
Ice bucket polished and free from mould or stains?
Call for ice sign clean and crease free?
Is valence edging touching the floor?
Is valence crease and stain free?
Is mattress protector on be?
Is mattress protector clean?
Comforter place on top of mattress protector?
Sheets smoothed out?
Pillows crease free?
Pillows at an Ben height?
Breakfast card place on corner of bed nearest the door?
All linen clean, crisp and crease free?
2 x Pillows per person laid on top of each other?
Pillow cases folded neatly and positioned in the centre of the bed?
Head board free from dust?
Is under the bed clean and free from rubbish?
Do bedside lights work x 2?
Bathroom fixtures -
Bathroom floor clean, free from dust and hair?
Toilet free from dust an stains?
Bath free from mould and body fat?
Shower door free from mould?
Tiles clean and free from soap scum?
Tiles clean and free from soap scum?
Mirror smear free?
1 x Bath sheet single occupancy?
1 x Hand towel?
Spare towels stored on shelf in wardrobe?
Environmental card hooked on bath towel?
Folds of towels facing guests, edges of towels facing away from guests?
Face cloth folded in to triangles in exec rooms?
Bath mat folded and placed over the bath?
Safety mat rolled up and placed by the side of bath?
Bath robe - Exec and suites only...
On coat hanger, back of bathroom door (1 per person)?
"If you wish to purchase" sign on the hanger?
Collar folded down?
Belt tied in the middle and sleeves folded inwards into pockets?
MDH logo on robe is showing?
Bathrobe is white, clean and fresh smelling?
Pedal bin -
Positioned between wash hand basin and bath?
Approx 12" high?
Contains with bin liner?
Clean and free from stains?
Extract fan -
Is fan working?
Is fan clean and free from dust?
2 x Glasses polished and free from stains?
Place upside down on MDH coasters?
Glasses placed in centre of coaster?
MDH coasters are new and free from water damage?
Placed in chrome cube box?
Cube box polished and free from finger prints?
2 Ply tissues being used?
Tissue protruding from box?
Tissue box placed close to basin?
Toilet Rolls -
Double make toilet roll holder being used?
If single, spare roll placed on shelf?
Toilet roll more than a third full?
Toilet roll pointed and MDH sticker being used?
Bathroom Toiletries -
All rooms have shower cap as standard placed in middle of tray?
Presentation of products placed on Perspex tray?
1 x Bath & Shower gel placed on right side of tray?
1 x Shampoo placed on left side of tray?
1 x Bar of soap place on tray in front of shower cap?
All room grades above classic should have Arran Aromatics as standard
Slippers - in ALL Suites -
Placed in wardrobe, left n presentation pack?
Slippers open toe?
On turndown slippers to be placed by bed wrapped in presentation pack?
Ensure master switch by the door only turns on 1 light, preferably the centre light?
Corridors are clean and free from clutter?
No linen to be placed on floor?
Window frames free from dust?
Top of door frames free from dust?
Fire extinguisher free from dust?
All skirting boards free from dust?
All radiators free from dust?
All signage clean, polished and free from dust?
Carpet hovered, pay attention to edges near skirting boards?
Check fire doors are free from obstruction?