WWKC2013 - HSKROOM AUDIT

• Document No.

• Conducted on

  Date

• Prepared by

• Location
  Address

BEDROOM ENTRANCE

• Is the front door clean and well maintained?

  Yes

  No

  N/A

• Front door to be clean, no black scuff marks and not damaged.

• Is the front door frame free from dust?

  Yes

  No

  N/A

• Is back of door clean and well maintained?

  Yes

  No

  N/A

• Back of door to be clean, no black scuff marks and not damaged.

• Is the back door frame free from dust?

  Yes

  No

  N/A

• Fire notice displayed in a frame secured to the door?

  Yes

  No

  N/A

• It must give clear precise instructions as per company standard.

• Is the frame free from dust?

  Yes

  No

  N/A

• Company standard do not disturb sign hanging on door handle?

  Yes

  No

  N/A

• The do not disturb sign must be clean and in good condition.

LUGGAGE RACK

• Is luggage rack open?

  Yes

  No

  N/A

• Is luggage rack well maintained?

  Yes

  No

  N/A

• Is luggage rack free from dust?

  Yes

  No

  N/A

TROUSER PRESS

• Is outside free from dust and stains?

  Yes

  No

  N/A

• Is inside free from dust and stains?

  Yes

  No

  N/A

TEA AND COFFEE MAKING TRAY

• Should be located on a table, tea trolley or purpose built shelf

• 2 x Cups and saucers or mugs?

  Yes

  No

  N/A

• Must be clean and free from stains.

• 2 x Teaspoons?

  Yes

  No

  N/A

• Must be polished and free from stains.

• Fresh milk sign?

  Yes

  No

  N/A

• Must be clean and free from stains and creases.

• Kettle must be empty, dust free and no water stains?

  Yes

  No

  N/A

• Lead neatly wrapped around the kettle?

  Yes

  No

  N/A

TEA AND COFFEE MAKING FACILITIES

• Is tea/coffee caddy in good condition?

  Yes

  No

  N/A

• Caddy must be free of chipped paintwork and clean inside ( no debris)

• 4 x Sachets Nescafé coffee?

  Yes

  No

  N/A

• 4 x Sachets Nescafé decaffeinated coffee?

  Yes

  No

  N/A

• 4 x Sachets of Twinnings Breakfast tea?

  Yes

  No

  N/A

• 4 x Sachets white sugar?

  Yes

  No

  N/A

• 4 x Sachets brown sugar?

  Yes

  No

  N/A

• 2 x Sachets Earl Grey?

  Yes

  No

  N/A

• 2 x Herbal/fruit teas?

  Yes

  No

  N/A

• 4 x Sachets sweetener?

  Yes

  No

  N/A

• 4 x Milk jiggers

  Yes

  No

  N/A

• 1 x Hot chocolate sachet - Cadbury's if applicable?

  Yes

  No

  N/A

• 1 x Shortbread biscuit per person?

  Yes

  No

  N/A

BEDROOM DESK & COMPENDIUM

• Mirror frame free from dust?

  Yes

  No

  N/A

• Mirror free from smear marks?

  Yes

  No

  N/A

• Desk lamp in full working order?

  Yes

  No

  N/A

• 11 Watt candle or spiral bulb in light?

  Yes

  No

  N/A

• Ensure the same style of bulb is used in each lamp/light in the room.

• Are light bulbs free from dust?

  Yes

  No

  N/A

• Is lamp shade in good condition and free from dust?

  Yes

  No

  N/A

• Desk polished and free from dust/stains?

  Yes

  No

  N/A

• Black MacDonald information folder on desk?

  Yes

  No

  N/A

• Is folder in good condition, no tears or stains?

  Yes

  No

  N/A

• Are inserts as per company standard?

  Yes

  No

  N/A

• Room service menu - Company standard, displayed upright behind compendium in line with the left hand side?

  Yes

  No

  N/A

• Room service menu in good condition and stain free?

  Yes

  No

  N/A

• Guest questionnaire placed on top of compendium in line with the right hand side?

  Yes

  No

  N/A

• Any completed cards found to be passed to reception

• Marketing to comprise of -

• 1 x Local magazine?

  Yes

  No

  N/A

• 1 x Holidays of distinction placed on top of local magazine?

  Yes

  No

  N/A

• 1 x "Up to date" QB magazine lined up perfectly on left hand side?

  Yes

  No

  N/A

• Waste bin under dressing table?

  Yes

  No

  N/A

• Must be fire retardant, white bin liner and clean

TELEPHONE

• Is telephone clean and in good working order?

  Yes

  No

  N/A

• MacDonalds Hotels note pad placed by telephone?

  Yes

  No

  N/A

• Ensure top sheet is clean and in good condition

• Pen place diagonally across note pad?

  Yes

  No

  N/A

• Room number/hotel number/emergency number clearly shown on telephone?

  Yes

  No

  N/A

• Cord wrapped neatly around telephone?

  Yes

  No

  N/A

• Price tariff in bedroom compendium?

  Yes

  No

  N/A

WARDROBE

• Top of wardrobe free from dust?

  Yes

  No

  N/A

Wardrobe doors polished and free from stains?

• 10 x Beach security coat hangers all facing same way?

  Yes

  No

  N/A

• All shelves free from dust?

  Yes

  No

  N/A

• Is bottom of wardrobe free from dust?

  Yes

  No

  N/A

• Ironing board stored in wardrobe?

  Yes

  No

  N/A

• Silver ironing board cover being used?

  Yes

  No

  N/A

• Silver cover fee from tears and stains?

  Yes

  No

  N/A

• Iron placed upright on wardrobe shelf?

  Yes

  No

  N/A

• Iron cord wrapped neatly around iron?

  Yes

  No

  N/A

• Spare towels folder and stored neatly on wardrobe shelf?

  Yes

  No

  N/A

• Safe in good working order?

  Yes

  No

  N/A

• Safe opening instructions displayed?

  Yes

  No

  N/A

DRAWERS

• All drawers in good working order?

  Yes

  No

  N/A

• All drawers free from dust?

  Yes

  No

  N/A

• Hair dryer placed in drawer of dressing table?

  Yes

  No

  N/A

• Hair dryer clean and in good working order?

  Yes

  No

  N/A

• Laundry bag placed in tariff card in drawer?

  Yes

  No

  N/A

• Gideon Bible placed on bedside table - must not be in the drawer?

  Yes

  No

  N/A

FURNITURE

• Chairs free from dust?

  Yes

  No

  N/A

• Chair legs free from dust?

  Yes

  No

  N/A

• Tables polished and free form dust?

  Yes

  No

  N/A

• Table legs and base free from dust?

  Yes

  No

  N/A

• Upright lamp base free from dust?

  Yes

  No

  N/A

• Furniture coverings free from dust and stains?

  Yes

  No

  N/A

• Cushions plumped and centrally placed?

  Yes

  No

  N/A

• All zips at bottom, hidden from view?

  Yes

  No

  N/A

• Cushions free from stains?

  Yes

  No

  N/A

• Windows have minimum opening as per H&S guideline?

  Yes

  No

  N/A

• All plug sockets switched off?

  Yes

  No

  N/A

• Picture frames free from dust?

  Yes

  No

  N/A

WATER STATION?

• Stainless steel tray placed on coffee table?

  Yes

  No

  N/A

• Tray polished and free from dust?

  Yes

  No

  N/A

• Black or blue MHD tray liner on Tay is clean and free from stains?

  Yes

  No

  N/A

• Tray consists of?

• 1 x Bottle still pure water, with MDH sticker?

  Yes

  No

  N/A

• 2 x Islande highball glasses, positioned upside down on MDH foam backed coasters?

  Yes

  No

  N/A

• Glasses polished and free of water stains?

  Yes

  No

  N/A

• Ice bucket with tongs?

  Yes

  No

  N/A

• Ice bucket polished and free from mould or stains?

  Yes

  No

  N/A

• Call for ice sign clean and crease free?

  Yes

  No

  N/A

THE BED

• Is valence edging touching the floor?

  Yes

  No

  N/A

• Is valence crease and stain free?

  Yes

  No

  N/A

• Is mattress protector on be?

  Yes

  No

  N/A

• Is mattress protector clean?

  Yes

  No

  N/A

• Comforter place on top of mattress protector?

  Yes

  No

  N/A

• Bed presentation?

• Sheets smoothed out?

  Yes

  No

  N/A

• Pillows crease free?

  Yes

  No

  N/A

• Pillows at an Ben height?

  Yes

  No

  N/A

• Breakfast card place on corner of bed nearest the door?

  Yes

  No

  N/A

• All linen clean, crisp and crease free?

  Yes

  No

  N/A

• 2 x Pillows per person laid on top of each other?

  Yes

  No

  N/A

• Pillow cases folded neatly and positioned in the centre of the bed?

  Yes

  No

  N/A

• Head board free from dust?

  Yes

  No

  N/A

• Is under the bed clean and free from rubbish?

  Yes

  No

  N/A

• Do bedside lights work x 2?

  Yes

  No

  N/A

THE BATHROOM

• Bathroom fixtures -

• Bathroom floor clean, free from dust and hair?

  Yes

  No

  N/A

• Toilet free from dust an stains?

  Yes

  No

  N/A

• Bath free from mould and body fat?

  Yes

  No

  N/A

• Shower door free from mould?

  Yes

  No

  N/A

• Tiles clean and free from soap scum?

  Yes

  No

  N/A

• Tiles clean and free from soap scum?

  Yes

  No

  N/A

• Mirror smear free?

  Yes

  No

  N/A

• Towels -

• 1 x Bath sheet single occupancy?

  Yes

  No

  N/A

• 1 x Hand towel?

  Yes

  No

  N/A

• Spare towels stored on shelf in wardrobe?

  Yes

  No

  N/A

• Environmental card hooked on bath towel?

  Yes

  No

  N/A

• Folds of towels facing guests, edges of towels facing away from guests?

  Yes

  No

  N/A

• Face cloth folded in to triangles in exec rooms?

  Yes

  No

  N/A

• Bath mat folded and placed over the bath?

  Yes

  No

  N/A

• Safety mat rolled up and placed by the side of bath?

  Yes

  No

  N/A

• Bath robe - Exec and suites only...

• On coat hanger, back of bathroom door (1 per person)?

  Yes

  No

  N/A

• "If you wish to purchase" sign on the hanger?

  Yes

  No

  N/A

• Collar folded down?

  Yes

  No

  N/A

• Belt tied in the middle and sleeves folded inwards into pockets?

  Yes

  No

  N/A

• MDH logo on robe is showing?

  Yes

  No

  N/A

• Bathrobe is white, clean and fresh smelling?

  Yes

  No

  N/A

• Pedal bin -

• Positioned between wash hand basin and bath?

  Yes

  No

  N/A

• Approx 12" high?

  Yes

  No

  N/A

• Contains with bin liner?

  Yes

  No

  N/A

• Clean and free from stains?

  Yes

  No

  N/A

• Extract fan -

• Is fan working?

  Yes

  No

  N/A

• Is fan clean and free from dust?

  Yes

  No

  N/A

• Glasses -

• 2 x Glasses polished and free from stains?

  Yes

  No

  N/A

• Place upside down on MDH coasters?

  Yes

  No

  N/A

• Glasses placed in centre of coaster?

  Yes

  No

  N/A

• MDH coasters are new and free from water damage?

  Yes

  No

  N/A

• Tissues -

• Placed in chrome cube box?

  Yes

  No

  N/A

• Cube box polished and free from finger prints?

  Yes

  No

  N/A

• 2 Ply tissues being used?

  Yes

  No

  N/A

• Tissue protruding from box?

  Yes

  No

  N/A

• Tissue box placed close to basin?

  Yes

  No

  N/A

• Toilet Rolls -

• Double make toilet roll holder being used?

  Yes

  No

  N/A

• If single, spare roll placed on shelf?

  Yes

  No

  N/A

• Toilet roll more than a third full?

  Yes

  No

  N/A

• Toilet roll pointed and MDH sticker being used?

  Yes

  No

  N/A

• Bathroom Toiletries -

• All rooms have shower cap as standard placed in middle of tray?

  Yes

  No

  N/A

• Presentation of products placed on Perspex tray?

  Yes

  No

  N/A

• 1 x Bath & Shower gel placed on right side of tray?

  Yes

  No

  N/A

• 1 x Shampoo placed on left side of tray?

  Yes

  No

  N/A

• 1 x Bar of soap place on tray in front of shower cap?

  Yes

  No

  N/A

• All room grades above classic should have Arran Aromatics as standard

• Slippers - in ALL Suites -

• Placed in wardrobe, left n presentation pack?

  Yes

  No

  N/A

• Slippers open toe?

  Yes

  No

  N/A

• On turndown slippers to be placed by bed wrapped in presentation pack?

  Yes

  No

  N/A

LEAVING THE ROOM

• Ensure master switch by the door only turns on 1 light, preferably the centre light?

  Yes

  No

  N/A

CORRIDORS

• Corridors are clean and free from clutter?

  Yes

  No

  N/A

• No linen to be placed on floor?

  Yes

  No

  N/A

• Window frames free from dust?

  Yes

  No

  N/A

• Top of door frames free from dust?

  Yes

  No

  N/A

• Fire extinguisher free from dust?

  Yes

  No

  N/A

• All skirting boards free from dust?

  Yes

  No

  N/A

• All radiators free from dust?

  Yes

  No

  N/A

• All signage clean, polished and free from dust?

  Yes

  No

  N/A

• Carpet hovered, pay attention to edges near skirting boards?

  Yes

  No

  N/A

• Check fire doors are free from obstruction?

  Yes

  No

  N/A

• Add signature

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