Title Page

  • Document No.

  • Audit Title

  • Prepared by

  • Conducted on

  • Location
  • Client / Site

Cleanliness and appearance

  • Did signage throughout the store appear to be damaged or missing?

  • Was the store clean, neat and we'll maintained (no dirty floors unattended cages or spills)

  • We're the walk through free of clutter and obstructions and congestion?

  • Was the employee in engaged in his work duties and look approachable?

  • Was the employee following uniform policy?

  • Rate the display case on cleanliness, organization, stocked, and faced product.

  • Are the invisibleshield product bags and folders in good condition without tears and labeled neatly and correctly?

  • Are the floors, glass, and laminate free of any dirty and stains?

  • Are the inside cabinets and drawers organized and cleaned?

Employee behaviours

  • We're you acknowledged by a colleague within 30 seconds of entering the store

  • Where were you greeted and what was said

  • Did the employee smile

  • Did the employee ask what you were shopping for today

  • Did the employee listen to your needs and offer suggestions that would best fit you needs?

  • Did the employee try and cross-sell you?

  • Please detail your interaction with the sales floor employee . You must include what item you inquired about as well as the employee response (minimum 3-4 sentences)

  • Did all employee you came in contact with have an upbeat and friendly tone.

  • We're any employee rude or discourteous?

  • If you answered yes to the previous question please state his or her name and department and describe the rude/ discourteous behaviour

  • Did any employee provide above and beyond service? If yes please state his or her name and department and describe what they did in the comment box below.

  • Did the employee provide a pleasant closing comment? I.e have a good day. Thank you for shopping with us .

Purchasing

  • Do you think the store team works collectively to achieve goals?

  • What were the length of queues like at the checkouts? Does it appear someone was trying to reduce queue length?

The shop in general.

  • Is the store presented well and easily shopped?

  • What can you as a manager take away from this store and feel we can use/improve on? Add comments to box

  • Do you feel service is their main core purpose? If not what do you think is their main purpose.

Monday Rounds

  • Are the warranties organized and verified?

  • Are the deposits organized (faced) and verified?

  • Are the administrative documents easily found and organized.<br>- Packing slips<br>- Defective merchandise<br>- Returned product<br>

  • Is the register stocked with enough of each domination and change?<br>

  • Rate inventory level management by evaluating fullness and of the display cases and shields.

  • I, as the person being evaluated agree with the statements and the ratings given. I will look at my action items and improve on them.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.