ZAGG Secret Shop

• Document No.

• Audit Title

• Prepared by

• Conducted on

  Date
• Location
  Address

• Client / Site

Cleanliness and appearance

• Did signage throughout the store appear to be damaged or missing?

  Yes

  No

  N/A

• Was the store clean, neat and we'll maintained (no dirty floors unattended cages or spills)

  Yes

  No

  N/A

• We're the walk through free of clutter and obstructions and congestion?

  Yes

  No

  N/A

• Was the employee in engaged in his work duties and look approachable?

  Yes

  No

  N/A

• Was the employee following uniform policy?

  Yes

  No

  N/A

• Rate the display case on cleanliness, organization, stocked, and faced product.

  1

  2

  3

  4

  5

• Are the invisibleshield product bags and folders in good condition without tears and labeled neatly and correctly?

  Yes

  No

  N/A

• Are the floors, glass, and laminate free of any dirty and stains?

  Yes

  No

  N/A

• Are the inside cabinets and drawers organized and cleaned?

  Yes

  No

  N/A

Employee behaviours

• We're you acknowledged by a colleague within 30 seconds of entering the store

  Yes

  No

  N/A

• Where were you greeted and what was said

  Yes

  No

  N/A

• Did the employee smile

  Yes

  No

  N/A

• Did the employee ask what you were shopping for today

  Yes

  No

  N/A

• Did the employee listen to your needs and offer suggestions that would best fit you needs?

  Yes

  No

  N/A

• Did the employee try and cross-sell you?

  Yes

  No

  N/A

• Please detail your interaction with the sales floor employee . You must include what item you inquired about as well as the employee response (minimum 3-4 sentences)

  Yes

  No

  N/A

• Did all employee you came in contact with have an upbeat and friendly tone.

  Yes

  No

  N/A

• We're any employee rude or discourteous?

  Yes

  No

  N/A

• If you answered yes to the previous question please state his or her name and department and describe the rude/ discourteous behaviour

  Yes

  No

  N/A

• Did any employee provide above and beyond service? If yes please state his or her name and department and describe what they did in the comment box below.

  Yes

  No

  N/A

• Did the employee provide a pleasant closing comment? I.e have a good day. Thank you for shopping with us .

  Yes

  No

  N/A

Purchasing

• Do you think the store team works collectively to achieve goals?

  Yes

  No

  N/A

• What were the length of queues like at the checkouts? Does it appear someone was trying to reduce queue length?

  Yes

  No

  N/A

The shop in general.

• Is the store presented well and easily shopped?

  Yes

  No

  N/A

• What can you as a manager take away from this store and feel we can use/improve on? Add comments to box

  Yes

  No

  N/A

• Do you feel service is their main core purpose? If not what do you think is their main purpose.

  Yes

  No

  N/A

Monday Rounds

• Are the warranties organized and verified?

  Yes

  No

  N/A

• Are the deposits organized (faced) and verified?

  Yes

  No

  N/A

• Are the administrative documents easily found and organized.<br>- Packing slips<br>- Defective merchandise<br>- Returned product<br>

  Yes

  No

  N/A

• Is the register stocked with enough of each domination and change?<br>

  Yes

  No

  N/A

• Rate inventory level management by evaluating fullness and of the display cases and shields.

  1

  2

  3

  4

  5

• I, as the person being evaluated agree with the statements and the ratings given. I will look at my action items and improve on them.

  Sign