Title Page
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Document No.
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Audit Title
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Prepared by
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Conducted on
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Location
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Client / Site
Cleanliness and appearance
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Did signage throughout the store appear to be damaged or missing?
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Was the store clean, neat and we'll maintained (no dirty floors unattended cages or spills)
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We're the walk through free of clutter and obstructions and congestion?
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Was the employee in engaged in his work duties and look approachable?
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Was the employee following uniform policy?
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Rate the display case on cleanliness, organization, stocked, and faced product.
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Are the invisibleshield product bags and folders in good condition without tears and labeled neatly and correctly?
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Are the floors, glass, and laminate free of any dirty and stains?
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Are the inside cabinets and drawers organized and cleaned?
Employee behaviours
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We're you acknowledged by a colleague within 30 seconds of entering the store
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Where were you greeted and what was said
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Did the employee smile
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Did the employee ask what you were shopping for today
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Did the employee listen to your needs and offer suggestions that would best fit you needs?
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Did the employee try and cross-sell you?
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Please detail your interaction with the sales floor employee . You must include what item you inquired about as well as the employee response (minimum 3-4 sentences)
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Did all employee you came in contact with have an upbeat and friendly tone.
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We're any employee rude or discourteous?
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If you answered yes to the previous question please state his or her name and department and describe the rude/ discourteous behaviour
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Did any employee provide above and beyond service? If yes please state his or her name and department and describe what they did in the comment box below.
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Did the employee provide a pleasant closing comment? I.e have a good day. Thank you for shopping with us .
Purchasing
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Do you think the store team works collectively to achieve goals?
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What were the length of queues like at the checkouts? Does it appear someone was trying to reduce queue length?
The shop in general.
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Is the store presented well and easily shopped?
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What can you as a manager take away from this store and feel we can use/improve on? Add comments to box
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Do you feel service is their main core purpose? If not what do you think is their main purpose.
Monday Rounds
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Are the warranties organized and verified?
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Are the deposits organized (faced) and verified?
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Are the administrative documents easily found and organized.<br>- Packing slips<br>- Defective merchandise<br>- Returned product<br>
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Is the register stocked with enough of each domination and change?<br>
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Rate inventory level management by evaluating fullness and of the display cases and shields.
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I, as the person being evaluated agree with the statements and the ratings given. I will look at my action items and improve on them.