Zetabyte EE Compliance Checklist V2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Store

• Select date

  Date

Brand

• Are all repair handsets being stored, processed and monitored as per policy?

  Yes

  No

  N/A

• Has the latest Visual Merchandising guide been downloaded onto the store iPad, and are the store windows displaying the latest POS as detailed on the the Visual Merchandising guide?

  Yes

  No

  N/A

• Is all POS EE issued and not homemade?

  Yes

  No

  N/A

• Are all staff wearing appropriate uniform and the correct name badge?

  Yes

  No

  N/A

• Have all media items, call lists and messages been removed from demo handsets, including notes

  Yes

  No

  N/A

• Are all staff using their own individual Excalibur login?

  Yes

  No

  N/A

• Is the Store Manager following the Complaints Policy?

  Yes

  No

  N/A

Connections

• Has the Forced Churn folder been set up as per policy and evidence to show Forced Churn connections have been reviewed?

  Yes

  No

  N/A

• Are proofs being taken as per EE policy?

  Yes

  No

  N/A

• Is all Home Broadband documentation present and the Home Broadband Proofs checklist in use?

  Yes

  No

  N/A

• Are all proofs present, correct and legible?

  Yes

  No

  N/A

• Is eID completed for all connections/required handsets as per brand policy?

  Yes

  No

  N/A

• Are Chip and Pin transactions processed as per policy

  Yes

  No

  N/A

• Has the most recent fraud alert been communicated and cascaded to the team?

  Yes

  No

  N/A

Legislative

• Are all OFCOM regulation sections fully completed, including the insurance section (signed regardless of uptake by the customer)?

  Yes

  No

  N/A

• Have all staff completed the Insurance accreditation?

  Yes

  No

  N/A

• For the past 12 weeks has the fire testing log been completed and signed off?

  Yes

  No

  N/A

• For the past 3 months has the emergency lighting log been completed and signed off?

  Yes

  No

  N/A

• Have two fire evacuation exercises taken place and been recorded in the last 12 months?

  Yes

  No

  N/A

• Is the WEEE benefit card displayed in store?

  Yes

  No

  N/A

• For the past three months have all Store Manager checklists been completed?

  Yes

  No

  N/A

• Is the Health and Safety notice board complete and up to date?

  Yes

  No

  N/A

• Are fire exits kept free of obstructions and any secondary locks/bars removed during trading?

  Yes

  No

  N/A

• Is all customer information kept in a secure location?

  Yes

  No

  N/A

• Is the confidential waste policy being followed?

  Yes

  No

  N/A

• Are all fire doors kept closed at all times?

  Yes

  No

  N/A

• Does the store have any potential fire hazards?

  Yes

  No

  N/A

Assets

• Are regular and random staff searches being performed?

  Yes

  No

  N/A

• Are iDocs below 1%?

  Yes

  No

  N/A

• Are all Demo Sims PIN protected?

  Yes

  No

  N/A

• Do Demo handsets and Sims reconcile with the loan in report and Demo and Display Equipment log?

  Yes

  No

  N/A

• Are Demo handsets and Sims checked and signed for on the daily envelope as per policy?<br>

  Yes

  No

  N/A

• Are all Demo handsets only stored in a secure location?

  Yes

  No

  N/A

• Are RA handsets sent back to the warehouse within 7 days of the return date?

  Yes

  No

  N/A

Operations

• Is the daily paperwork being reconciled correctly against CIF reconciliation, EPAY polling report, Domino and Discount and Returns report?

  Yes

  No

  N/A

• Are all tote boxes always taken by the courier with none retained in store?

  Yes

  No

  N/A

• Are all visitors being signed in and out on the daily envelope detailing IMEIs and searched on exit?

  Yes

  No

  N/A

• Is the Franchise Legal Disclaimed poster displayed on the shop floor?

  Yes

  No

  N/A