Title Page
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Reported By:
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Title:
- Mr.
- Miss.
- Mrs.
- Ms.
- Dr.
- Prof.
- Hon.
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Line Manager/Exco Member:
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Date Reported:
Details of Damage
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1. Actual date of damage:
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2. Actual time of damage (exact time that the network/infrastructure damaged):
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3. Reason we became aware of the damage (clients downtime/NOC alert etc.)
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4. NOC Report: (attach from active team)
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5. Actual time arrived on site:
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6. Actual address of damage and GPS coordinates:
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7. Who was on site upon arrival? (Contractors / Third Parties / Witnesses)
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8. Contact details and particulars of anyone on site:
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9. Structured details of damage on site:
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10. Who is the liable party? and why?
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11. Details of liable party (Company/Individual name, address, contact details, project manager, subcontractors and main contractor details)
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12. What is the severity of the damage?
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13. How many services affected? And ISPs that are affected -
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14. What work needs to be done to get the network up? (Interim and permanent if applicable)
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15. Actual time to diagnose issue:
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16. How long will this work take?
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17. Cost of damages?
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18. Has a SAPS case been opened? If so provide SAPS Cas number and details of investigating officer –
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19. Recommendation on mitigating potential further damage:
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20. Additional information:
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21. Attach the following: (Please mark check box)
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Pictures of site and damage
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Reason for "No" Response
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Pictures of third parties on site
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Reason for "No" Response
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Obtain witness statements from neighbors, bystanders and/or third parties
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Reason for "No" Response
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Attempt to collect footage
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Reason for "No" Response
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Diagram of affected network:
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Reason for "No" Response
