000G1 CORE MANUAL CHECKLIST

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

MANAGEMENT TEAM

• WELCOME: Did you see the management welcoming their guests?

  Yes

  No

  N/A

• OFFERING CHOICE: When talking through the menu did the manager up-sell and offer choice?

  Yes

  No

  N/A

• SHOWMANSHIP: Did the manager 'woo' the customer?

  Yes

  No

  N/A

• PRESENTATION: Was the manager well presented?

  Yes

  No

  N/A

• PRODUCT KNOWLEDGE: When prompted, did the manager know their menu/ drinks?

  Yes

  No

  N/A

• CUSTOMER AWARENESS: Did the manager know the customers journey within their building at all times?

  Yes

  No

  N/A

• FOLLOW-UP: Did the manager do check backs for problems or touch tables?

  Yes

  No

  N/A

• FAREWELL: Did you see the manager bid farewell to their guests?

  Yes

  No

  N/A

• THEORY QUESTIONS: Ask three theory questions, did the manager know them? (Please list questions in notes)

  Yes

  No

  N/A

• TARGET: Did the manager know their daily sales target?

  Yes

  No

  N/A

• RESOLUTION: if a problem arose with a customer did the manager handle it well?

  Yes

  No

  N/A

MEMBER OF THE FLOOR TEAM

• WELCOME: Did the staff welcome their guests?

  Yes

  No

  N/A

• OFFERING CHOICE: When talking through the menu did they up-sell and offer choice?

  Yes

  No

  N/A

• SHOWMANSHIP: Did they carry 3 plates when required / pour champagne properly?

  Yes

  No

  N/A

• PRESENTATION: Were the staff in appropriate uniform?

  Yes

  No

  N/A

• PRODUCT KNOWLEDGE: When prompted did they know their menu/ drinks?

  Yes

  No

  N/A

• CUSTOMER AWARENESS: Was the server aware of their customer needs in their section?

  Yes

  No

  N/A

• FOLLOW UP: When food was served did they follow up to ask customer how the meal was?

  Yes

  No

  N/A

• FAREWELL: Did the staff bid farewell to their guests?

  Yes

  No

  N/A

• THEORY QUESTIONS: Ask 3 theory questions, did the server know the answers? (Please list questions)

  Yes

  No

  N/A

• TARGET: Did the member of the floor team know their daily sales target?

  Yes

  No

  N/A

MEMBER OF THE BAR TEAM

• WELCOME: Did the bar staff welcome their guests?

  Yes

  No

  N/A

• OFFERING CHOICE: When talking through the menu did they up-sell and offer choice?

  Yes

  No

  N/A

• SHOWMANSHIP: Napkin down, shaking cocktails, flair, are they a showman?

  Yes

  No

  N/A

• PRESENTATION: Were they in appropriate uniform?

  Yes

  No

  N/A

• PRODUCT KNOWLEDGE: When prompted by a customer did they know their drinks/ menus?

  Yes

  No

  N/A

• CUSTOMER AWARENESS: Was the server aware of their customer needs in their section?

  Yes

  No

  N/A

• FOLLOW-UP: After serving drinks did they follow up?

  Yes

  No

  N/A

• FAREWELL: Did the bar staff bid farewell to their guest?

  Yes

  No

  N/A

• THEORY QUESTIONS: Ask 3 questions, did the bar tender know the answers? (Please list questions)

  Yes

  No

  N/A

• TARGET: Did the bar team staff member know their daily sales target?

  Yes

  No

  N/A

HOST

• WELCOME: Were you welcomed?

  Yes

  No

  N/A

• OFFERING CHOICE: Did the host offer a different table if asked?

  Yes

  No

  N/A

• SHOWMANSHIP: Did the host offer to take your coat?

  Yes

  No

  N/A

• PRESENTATION: Was the host dressed appropriately?

  Yes

  No

  N/A

• KNOWLEDGE: Did the host know how many people were in the venue and how many were expected?

  Yes

  No

  N/A

• CUSTOMER AWARENESS: Did the host have control of customers waiting for a table as well as tables waiting to pay their bill?

  Yes

  No

  N/A

• FOLLOW-UP: Were any problems dealt with in a calm and professional manner?

  Yes

  No

  N/A

• FAREWELL: Did the host bid farewell to their guests?

  Yes

  No

  N/A

• THEORY QUESTIONS: Ask 3 theory questions, did the host know the answers? (Please list questions)

  Yes

  No

  N/A

SECURITY

• Yes

  No

  N/A

• WELCOME: Were you welcomed by security?

  Yes

  No

  N/A

• SHOWMANSHIP: Did security get the door?

  Yes

  No

  N/A

• PRESENTATION: Were the security dressed appropriately?

  Yes

  No

  N/A

• KNOWLEDGE: Did security know opening times and capacity?

  Yes

  No

  N/A

• CUSTOMER AWARENESS: Did security know how many customers were in the building?

  Yes

  No

  N/A

• FOLLOW-UP: Were any problems that arose dealt with in a calm and professional manner?

  Yes

  No

  N/A

• FAREWELL: Did security bid guests farewell?

  Yes

  No

  N/A

• THEORY QUESTIONS: Ask 3 theory questions, did security know the answers?

  Yes

  No

  N/A

FURTHER COMMENT

• Do you have anything further to add? If yes please add details

  Yes

  No

  N/A