Title Page
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Team members name
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Venue
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Date of observation
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Conducted by
Observations
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Does the team member always put the customer first?
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Do they look after the guests small world?
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Do they read their customer?
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Please enter supporting information
Preparations
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Do they live "The Promise"?(Core Manual Principle)
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Enter any supporting information
Test
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What is "The Promise"?
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What is number 6 of the 8 to be great?
Feedback
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Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
