Title Page
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Site conducted
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Conducted on
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Talent assesed
Untitled Page
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1. Warm welcome/greeting provided
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2. Good posture, smile, eye contact, and attentive listening maintained <br>throughout the interaction
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3. Elevator Etiquette meets standard (Allow guest to enter/exit elevator first, if applicable)
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4. Deliver luggage within 10 minutes of check-in whether escort is provided or not
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5. Bell staff places guest's luggage properly (Ask before enter the room & ask where guest prefers to have the luggage)
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6. Bell staff explains/demonstrates at least 3 features of guestroom
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7. Bell staff confirms guest's comfort with guestroom
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8. Talent must take responsibility and make it happen
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9. Bell staff does not decline a request without offering alternatives
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10. Talent must bring their personality to work
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11. Talent must Remix Luxury
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12. Talent ace the Basics and put the guest at the center of everything they did
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13. Guest name used during the experience, when known
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14. Further assistance offered to the guest
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15. Warm and sincere closing offered and appreciation demonstrated
