Página de título
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REALIZADA POR:( ESCRIBID NOMBRE)
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ATENDIDO POR CAMARERO:(ESCRIBID NOMBRE)
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NUMERO DE HABITACION
Room service delivery
SERVER
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Delivery - Room Delivery Announcement meets standard (llamar al menos 3 veces antes de entrar, y decir su nombre y el dpto antes de entrar en la habitación)
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In-Room Dining delivered on time
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Delivery - Warm welcome/greeting provided
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Delivery - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
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Delivery - Well-groomed and professional, wearing a uniform
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Server follows correct procedures for entering guestroom( preguntar siempre antes de entrar, y volverse a presentar con nombre y dpto)
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Server creates dining ambiance
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Order delivered as requested and complete
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In-Room Dining table is set properly (indicar donde se situa el freno y ponerlo)
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Server presents bottled wine before serving
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Food and beverage is visually appealing and met guest expectations for taste
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Server properly presents the check
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Tray pick-up procedure explained
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Server must take responsibility and make it happen
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Server must bring their personality to work
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Server does not decline a request without offering alternatives
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Server must Remix Luxury
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Server ace the Basics” and put the guest at the center of everything they did
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Guest name used during the experience
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Further assistance offered to the guest
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Warm and sincere closing offered, and appreciation demonstrated
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The overall experience met guest expectations and was free of negative detractors
MINIBAR
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Minibar is clean, in good condition and well-stocked
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Minibar Elements meet standard
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"Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/microwave/ Mini Bar/ Wet bar
BRAND
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Brand Pin is Worn and meets standard
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In-Room Dining Offered 24/7 and meets standards
