Title Page

  • Conducted on

  • Service Engineer

  • Location

Ride Along Review

On Site Protocol

  • Did the engineer check in and meet with customer at arrival to job site?

  • Did the engineer complete a site audit and verify Active / Decommissioned status of all equipment?

  • Did the engineer clean the area of the serviced equipment upon completion of repair?

  • Did customer closeout meeting occur, summary of visit delivered, future visit agreed upon, service options discussed?

  • Was a detailed service report generated and customer signature captured?

Administrative Tasks

  • Have time sheets been regularly completed and submitted by deadline?

  • Has all HSI, Domino Academy and other assigned training been completed by deadline?

  • Have expense reports been completed and submitted within 30 days?

  • Does the engineer follow the formal escalation process and provide all necessary information per procedure?

  • Does the engineer close work orders promptly after service visit? This assures service reports and surveys are sent as well as parts removed and restocked in a timely manner.

Appearance & Professionalism

  • Does engineer have proper Domino uniform and appear properly groomed and professional?

  • Is vehicle clean and well maintained?

  • Does the engineer have an organized trunk stock storing the parts in a manner that maintains their like new condition?

Behaviors & Mindsets

  • Shows strong ability to be flexible and change plans, manage situations with urgency, while maintaining a professional work attitude?

  • Does the engineer respond to company communications in a timely manner and identify when urgency is necessary? Example: emails reviewed daily and escalations responded to with urgency.

  • Does the engineer follow the daily CI/CO process including rescheduling of broken calls?

  • Does the engineer identify commercial opportunities and submit appropriate leads and quotations?

Safety

  • Does engineer have necessary PPE? Required: Safety Shoes, Hard Hat, Safety Glasses, High Vis Vest, Gloves, Electrical Lockout.

  • Does engineer have the truce device in service vehicle with app loaded and functioning properly?

Engineer Feedback

  • Engineer Comments:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.