Title Page
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Conducted on
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Service Engineer
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Location
Ride Along Review
On Site Protocol
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Did the engineer check in and meet with customer at arrival to job site?
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Did the engineer complete a site audit and verify Active / Decommissioned status of all equipment?
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Did the engineer clean the area of the serviced equipment upon completion of repair?
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Did customer closeout meeting occur, summary of visit delivered, future visit agreed upon, service options discussed?
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Was a detailed service report generated and customer signature captured?
Administrative Tasks
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Have time sheets been regularly completed and submitted by deadline?
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Has all HSI, Domino Academy and other assigned training been completed by deadline?
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Have expense reports been completed and submitted within 30 days?
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Does the engineer follow the formal escalation process and provide all necessary information per procedure?
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Does the engineer close work orders promptly after service visit? This assures service reports and surveys are sent as well as parts removed and restocked in a timely manner.
Appearance & Professionalism
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Does engineer have proper Domino uniform and appear properly groomed and professional?
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Is vehicle clean and well maintained?
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Does the engineer have an organized trunk stock storing the parts in a manner that maintains their like new condition?
Behaviors & Mindsets
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Shows strong ability to be flexible and change plans, manage situations with urgency, while maintaining a professional work attitude?
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Does the engineer respond to company communications in a timely manner and identify when urgency is necessary? Example: emails reviewed daily and escalations responded to with urgency.
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Does the engineer follow the daily CI/CO process including rescheduling of broken calls?
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Does the engineer identify commercial opportunities and submit appropriate leads and quotations?
Safety
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Does engineer have necessary PPE? Required: Safety Shoes, Hard Hat, Safety Glasses, High Vis Vest, Gloves, Electrical Lockout.
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Does engineer have the truce device in service vehicle with app loaded and functioning properly?
Engineer Feedback
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Engineer Comments: