360 Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Legal & Safe

• External Fire Doors unlocked, unbarred and unbolted

  Yes

  No

  N/A

• Fire Routes Clear to at least one metre

  Yes

  No

  N/A

• Fire Alarm Tested for Previous 3 Weeks and recorded in fire log book

  Yes

  No

  N/A

• Fire Evacuation Completed in the last 6 months and recorded in the fire log folder

  Yes

  No

  N/A

• Emergency Lighting Tested last month and recorded in the fire log folder

  Yes

  No

  N/A

• Current Store Risk and Manual handling assessments completed and signed by store manager, assistant manager and team leaders

  Yes

  No

  N/A

• Operational Safety Practise booklet - signed by all team members and all members of management. Concession staff to sign OSP 24

  Yes

  No

  N/A

• Ladders & Kickstool inspections completed within the last 3 months and recorded in log - filed in risk management file

  Yes

  No

  N/A

• All price changes on the back office have been printed and put out. Spot check 10 price changes from previous price changes to check on shelf price is correct

  Yes

  No

  N/A

• Date Code fully completed for the last 4 weeks. Weekly task report signed and all action codes fully completed. Check 20 lines for action taken on highlighted products, rotation and current date.

  Yes

  No

  N/A

People

• Check minimum of 3 files include 1 new starter is there a copy of relevant RTW documentation in their file

  Yes

  No

  N/A

• Signed copy of current contract?

  Yes

  No

  N/A

• Sign off sheet for Welcome to Superdrug Booklet?

  Yes

  No

  N/A

• Evidence of Data Protection Training sign off?

  Yes

  No

  N/A

• All Return to work interviews completed for absences over the rolling 12 months - any occasions of absence 3 and over are being managed within the absence management procedure

  Yes

  No

  N/A

• New starters have a copy of service challenge briefing and interview notes, including score sheets

  Yes

  No

  N/A

• New starters have references covering previous 2 years, requests to be recorded on reference tracker and followed up

  Yes

  No

  N/A

• New starters have fully completed probationary reviews at 4, 8 and 12 weeks?

  Yes

  No

  N/A

• Team Awareness - Ask 2 team members: Is the current result under or over budget? weekly loss figure? and highest loss department?

  Yes

  No

  N/A

• Are team and management shrinkage action plans completed, signed and displayed. Reviews completed and documented by the review date

  Yes

  No

  N/A

Shrinkage

• Electronic Shrinkage Tracker is fully completed and up to date (including top 3 loss departments and relevant actions recorded)

  Yes

  No

  N/A

• Current Top 30 company shrinkage lines event count tracker fully completed and up to date

  Yes

  No

  N/A

• All staff inc management, visitors and contractors are searched using security spinner for current and previous week, checks to include mid shift check, all details on sheet fully completed.

  Yes

  No

  N/A

• Staff search tray is in use as per policy?

  Yes

  No

  N/A

• Is there evidence of any unsigned stock in the canteen, office, warehouse or back of house?

  Yes

  No

  N/A

• Check 25 lines across all depts priced £7 and above are tagged. 80% compliance to be achieved (pre-promotion price) - Also check that spider wraps and pins are correctly applied as per new company policy

  Yes

  No

  N/A

• Are "Security Protected" tag flags in place for lines as per company policy?

  Yes

  No

  N/A

• Damages - Products refunded as damaged have duplicate refund slip attached and retained in damages area for sign off. Beauty Electrical products to have a fully completed electrical damages label attached.

  Yes

  No

  N/A

• Damages - Are all damages processed in line with company policy. Damages area set up as per company policy.

  Yes

  No

  N/A

• Radio link in full use (assigned to member of team on sales floor) No radio to be in office out of use.

  Yes

  No

  N/A

Cash Control & Admin

• Weekly Audit Document fully completed and signed by management for current and previous week (deadline Monday Midday) Minimum score 80%. Tests should not have consecutive zeros over last 2 weeks

  Yes

  No

  N/A

• Check 5 Daily Safe Checks from the last seven days and the relevant epos declaration sheets; all details inc dual control captured on the tellermate printout.

  Yes

  No

  N/A

• Complete a full dual controlled and documented safe check (all cash including all sealed bags, with denominations recorded, prepared bankings, coupons, love 2 shop vouchers spare floats etc) and declare on epos. MUST be zero difference.

  Yes

  No

  N/A

• Spot check 5 refunds from last week for evidence of dual control, original purchase details and names and addresses obtained where required

  Yes

  No

  N/A

• Spot check 5 Transaction voids from last week for evidence of dual control and receipt

  Yes

  No

  N/A

• Cashier Security Report displayed with exceptions highlighted and followed up?

  Yes

  No

  N/A

• Are the following keys secured as per policy, safe, counter cache, back door, till drawer, CCTV, key cupboard. Key holder list up to date.

  Yes

  No

  N/A

• Is the delivery summary sheet used to record receipt of all cages and totes and signed by checker, seal numbers recorded for high value totes.

  Yes

  No

  N/A

• Statement of movement report fully checked off for the previous week including HO deliveries from delivery summary sheet, food, directs, transfers, damages, customer returns and OTC and signed by the person checking.

  Yes

  No

  N/A

• Current store audit action plan on display covering previous audit, weekly self assesment fails recorded, with evidence of actions being worked on.

  Yes

  No

  N/A