A Great Place to Shop

• Conducted on

  Date

• Prepared by

• Location
  Address

Your Stage

• Every available item on show

  Yes

  No

  N/A

• Correct, clear pricing on every item

  Yes

  No

  N/A

• General merchandise pulled forward to the edge of every shelf and peg

  Yes

  No

  N/A

• Store presentation to standard (windows, prescribed VM, samples, eye-line, layouts and mannequins), as per team app

  Yes

  No

  N/A

• Hang-wear and footwear sized

  Yes

  No

  N/A

• Power tables folded and sized

  Yes

  No

  N/A

• Trolleys and baskets full

  Yes

  No

  N/A

• Registers and CPV’s operational

  Yes

  No

  N/A

• High cleaning and house-keeping standards

  Yes

  No

  N/A

• Returns completed

  Yes

  No

  N/A

All day, every day

• Nothing on the shop floor

  Yes

  No

  N/A

• Maintain product availability

  Yes

  No

  N/A

• Items in general merchandise can be found behind the correct shelf edge label

  Yes

  No

  N/A

• Items in clothing on the correct arm

  Yes

  No

  N/A

• Trolleys and baskets available

  Yes

  No

  N/A

• Store remains free from spills and rubbish

  Yes

  No

  N/A

• Power tables are shoppable, with sizes and styles easy to locate

  Yes

  No

  N/A

• Returns rails kept to 2 rails and 3 roll cages

  Yes

  No

  N/A

Love the Customer

• Service with a smile

  Yes

  No

  N/A

• Acknowledgement of any customer we pass

  Yes

  No

  N/A

• Offer to take the customer to the product as an alternative to provide directions

  Yes

  No

  N/A

• When the register queue starts to snake, open another checkout where available

  Yes

  No

  N/A

• Proactive, service focused customer greeters and self service checkout team leaders

  Yes

  No

  N/A

• All team members have completed the Kmart Way Training relevant to their role

  Yes

  No

  N/A

• Every team member in uniform with a name badge

  Yes

  No

  N/A