Store Visit Report and Manager 121 Review

• Store Name

  Longwell Green

  Cabots Currys

  Cabots PCW

  Avonmeads

• Store no.

  2198

  1574

  4964

  2853

• Managers Name

  Dave Childs

  Neil Coles

  Mark Johnson

  Terri Pritchard

• Select date

  Date

Revisit the last SVR

• Are the next steps complete or in place<br>

  Yes

  No

  N/A

• Take a note of the last score

Have your Say

• Is there an action plan displayed in store?

  Yes

  No

  N/A

• Are the scores displayed in store?

  Yes

  No

  N/A

• Have colleagues had the opportunity to contribute to the store plan?

  Yes

  No

  N/A

• Have they seen a difference since the plan was created

  Yes

  No

  N/A

Local Customer Plan

• Check evidence of periodic updates (i.e. minutes from meetings)

  Yes

  No

  N/A

• What's your plan

  Yes

  No

  N/A

• Add media

  Media

CUSTOMER JOURNEY

• "Sell me " Ask a colleague /Manager to sell you an OEL product

  Yes

  No

  N/A

FIVES AND 1,2,3

• Colleagues understand 1,2,3 Attach on each product category with "great questions", selling WEH premier.

  Yes

  No

  N/A

OUR EXPERTS LOVE

• Discuss OEL with colleagues, do they understand the importance?

  Yes

  No

  N/A

KNOWHOW

• Is the KNOWHOW behaviours and strategy understood and alive with colleagues?

  Yes

  No

  N/A

INFINITY

• Are colleagues mentioning infinity?

  Yes

  No

  N/A

• Are leaflets being handed out?

  Yes

  No

  N/A

• Is the POS in place?

  Yes

  No

  N/A

CUSTOMER FEEDBACK

• Number of compliments since last review

  1 plus

  0

• Number of complaints since last review

  0

  1 plus

• Is there a plan of action to resolve/ recognise?

  Yes

  No

  N/A

100% CUSTOMER FACING AND MULTI SKILLED

• Are all colleagues available to sell?

  Yes

  No

  N/A

Customer Champion

• Visible and effective on the shop floor

  Yes

  No

  N/A

• Engaging and talking with customers

  Yes

  No

  N/A

MULTICHANNEL

• 'Show me'... Ask a colleague or manager to sell you a product using online in store.

ARE PERFORMANCE REVIEWS and 121's TAKING PLACE TO TIMEPLAN?

• DMs and AMs (Quarterly), all store colleagues on anniversary of start date.

  Yes

  No

  N/A

• Business advisors

  Yes

  No

  N/A

• SIS and Ubiquity (Apple SIS and P4U colleagues not included.

  Yes

  No

  N/A

TRAINING

• Have all new colleagues attended Go Live and had a probationary review?

  Yes

  No

  N/A

• Discuss stores training plan completion

• Update on spotlight training plans/ OEL.

  Safe

  At Risk

  N/A

TALENT DEVELOPMENT

• What is the managers plan to develop top talent?

WORKFORCE MANAGEMENT

• Holiday planner in use (review for the current quarter and plan to manage until end of year)

  Yes

  No

  N/A

Payroll management

• Review F/T P/T mix vacancies

• Availability Reviews completed

  Safe

  At Risk

  N/A

• Review hours to ideal target

  Safe

  At Risk

  N/A

• Labour Turnover / LTS cases review - What is the stores current % ? <br>

  80% -100%

  60%-80%

  under 60%

PERFORMANCE MANAGEMENT

• Evidence of the line manager using the appropriate policies to improve performance

  Yes

  No

  N/A

• Is the process being followed with ER to timescale?

  Yes

  No

  N/A

Payroll

• Managed in line with budget?

  Yes

  No

  N/A

• Time and attendance,!check compliance - are exceptions being managed?

  Yes

  No

  N/A

• Signed off weekly as required?

  Yes

  No

  N/A

P & L review the previous period. What actions are being taken to save costs?

• Review the previous period, what actions are being taken to save costs.

  Yes

  No

  N/A

Compliance dashboard

• Review reds

  Yes

  No

  N/A

• Comment on any trends

  Yes

  No

  N/A

Risk assessments

• General and manual handling risk assessments completed, signed and briefed to the team.

  Yes

  No

  N/A

Contribution

• Review the number of Maginus transactions period on period.

  Yes

  No

  N/A

Pro activity

• Have the store completed the B2B fit document?

  Yes

  No

  N/A

KNOWHOW FIT

• Completed and submitted online weekly by KnowHow expert?

  Yes

  No

  N/A

• Signed

  Yes

  No

  N/A

• All actions completed?

  Yes

  No

  N/A

KNOWHOW

• Budget delivered

  Yes

  No

  N/A

• Is a plan to stretch in place?

  Yes

  No

  N/A

• Are next steps agreed to achieve this?

  Yes

  No

  N/A

REFERRALS

• Weekly target achieved and plan in place to improve period on period?

  Yes

  No

  N/A

TEAMWORK

• Weekly meeting documented with clear actions?

  Yes

  No

  N/A

WEEKLY TARGET

• Sales target beaten?

  Yes

  No

  N/A

PERFORMANCE TO TARGET

• Previous period unit target beaten/Review AppleCare %to target.

  Yes

  No

  N/A

• Review ASTO training to target.

  Yes

  No

  N/A

STANDARDS

• Review Apple baseline standards.

HOUSEKEEPING.

• Products stored in categories, barcode spacing out, fast selling lines easily accessible.

  Yes

  No

  N/A

CORRECT STORAGE SPACE/TOOLS USED.

• No blue totes or electrical cupboards being used for storage

  Yes

  No

  N/A

SUFFICIENT EQUIPMENT IN PLACE FOR MANUAL HANDLING.

• Appropriate footwear , sack barrows, pallet trucks etc.

  Yes

  No

  N/A

TECHNOLOGY BEING BROUGHT TO LIFE.

• Demo ready and theatre in computing, kitchen and vision including cloud demo's?

  Yes

  No

  N/A

HOUSEKEEPING.

• High standards of cleanliness from the exterior with showroom standards across all departments?

  Yes

  No

  N/A

MULTI CHANNEL

• Are processes in place for R & C, Pay and collect, and online in store?

  Yes

  No

  N/A

DEPLOYMENT OF COLLEAGUES

• Are Rota's up and is there a good mix of colleagues available?

  Yes

  No

  N/A

PROMO

• What's the process for ensuring the promo is checked off?

COLLEAGUES AOR's /ACOUNTABILIES

• Talk through colleagues areas of responsibilities and accountabilities of the the leadership team.

CSS SCORE

• 95% = 4. 90% = 3. 85% = 2. 80% = 1. -80% = 0<br>

  0

  1

  2

  3

  4

CONVERSION

• +3%=4. +2.5%=3. +2%=2 +1.5%. Under 1.5%= 0

  0

  1

  2

  3

  4

LABOUR TURNOVER

• Under 10% =4. Under 24%= 3. 25% =2. Over 26 = 1. Over 40% =0.

  0

  1

  2

  3

  4

IT'S AN EXCITING PLACE TO BE

• 4,3,2,1,0. Based on shop floor observations on the day.

  0

  1

  2

  3

  4

P&L

• +115% = 4. + 110% = 3. +100% =2. + 90% = 1. Under 90% = 0.

  0

  1

  2

  3

  4

CURRENT SQ

• +650 = 4. + 600 = 3. + 550 = 2. + 500 = 1. Under 500 = 0

  0

  1

  2

  3

  4

PRIORITY 1

PRIORITY 2

PRIORITY 3

Regional Manager

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