AAA Departure Services PBX

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

AAA Departure Services PBX Total Attainable Points (12 ) Minimum points for 5D = 12

Initial Greeting. 3 points

• Operator provides a warm and sincere greeting 1

  Yes

  No

  N/A

• Operator uses guest's name at least once prior to closing 2

  Yes

  No

  N/A

Work execution and efficiency 2 points

• Service number is answered within three rings 1

  Yes

  No

  N/A

• Operator offers to retrieve car or arrange other transportation 1

  Yes

  No

  N/A

Graciousness, thoughtfulness & sense of personalized service 6 points

• Operator is efficient yet unhurried and sensitive to the manner of the guest 2

  Yes

  No

  N/A

• Operator anticipates guest's needs or offers a personalized recommendation 2

  Yes

  No

  N/A

• Operator exhibits a sincere desire and compliance to all guest requests 2

  Yes

  No

  N/A

Closing 4 points

• Operator provides a warm and sincere closing 1

  Yes

  No

  N/A

• Operator addresses guest by name during closing 2

  Yes

  No

  N/A

• The guest feels well served 1

  Yes

  No

  N/A

Refinement / Sense of Luxury 0 points ( Just enter notes )

• Degree of Competency, Hospitality & Refinement + / - 1 or 2 pts.

• FEED BACK

• Fabrizio Calvo

  Sign

• 5 Diamonds

  Off

  On