ACE Support Document

• Conducted on

  Date

• Prepared by

• Job number

• Is the account holder present?

  Select Yes No (if no promote offers to representative)

  • Yes
  • No (if no promote offers to representative)

Which of the following offers is the customer entitled to?

• Top Tier Sports and Cinema £25 for 12 Months

• Cinema £10 for 6 months (save £8 a month)

• Sports £18 for 6 months (save £12 per month)

• Ultimate on Demand one month free (built as 2 months to allow the customer to cancel after 31 days)

• Box sets one month free (built as 2 months to allow customer to cancel with 31 days notice)

• Free Sky Go Extra (when upgrading to Sky Box Sets)

• Sky Go Extra free for 2 months (multi-screen and VIP customers over 3 years get SGE as standard)

• Did the customer take an offer during this visit? <br>

  Yes

  No

• What reason did the customer give for declining an offer?

• This is to confirm I have promoted the offers above to my customer or their representative

  Sign