ACE Support Document

• Conducted on

  Date

• Conducted By

• Engineers Name & Tech No

• Job No

• Are there any hazards ?

  Yes

  No

• Hazard Type

  Select Traffic Ground 3rd Party Weather Pets Non Carpeted Flooring Other

  • Traffic
  • Ground
  • 3rd Party
  • Weather
  • Pets
  • Non Carpeted Flooring
  • Other

• Are hazards controllable

  Yes

  No

• Details

• Is the account holder present?

  Yes

  No

• Add package screen shot

  Media

Which of the following offers is the customer entitled to?

• Top Tier Sports and Cinema £25 for 12 Months

• Sky Sports Complete Pack - £22 with 18 Month Contract

• Cinema £10 for 6 months (save £8 a month)

• Sky Cinema £10 with 18 Month DTV Re-Contract

• Sports £18 for 6 months (save £12 per month)

• Sky Box Sets one month free (built as 2 months to allow the customer to cancel after 31 days)

• Ultimate On Demand ( Box Sets & Netflix ) £10 per month

• Ultimate On Demand one month free

• Free Sky Go Extra (when upgrading to Sky Box Sets)

• Sky Go Extra free for 2 months (multi-screen and VIP customers over 3 years get SGE as standard)

Which of the following upgrades is the customer entitled to?

• Re-Contract to Sky Entertainment ( minimum term 18 Months ) £20per month

• Add Sky Box Sets £5 per month

• Add Sky Kids £5 per month

• Add Sky HD £5 per month

• Add Sky Sports HD £6 per month

• Did Engineer Check iKnow2 or Home Hub for any latest or updated offers

  Yes

  No

• Did the Engineer discuss the above offers and upgrades with the customer or their representative

  Yes

  No

• What reason did the Engineer give for not discussing the Offers or Upgrades?

• Did the Engineer discuss the above offers and upgrades with the customer or their representative

  Yes

  No

• What reason did the Engineer give for not discussing the Offers or Upgrades?

• Did the Customer Take any of the Offers or Upgrades discussed

  Yes

  No

• Which Offer or Upgrade did the customer take ?

• What reason did the customer give for not taking any offers or upgrades?

• Is an I.D.D Required with Engineer?

  Yes

  No

• Tick Box for I.D.D

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• Tick for more Text boxes

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• TM

• Engineer

• What Further Action is Required following the I.D.D

  Select No Further Action Required TM Review in 1 Week TM Review in 4 Weeks Informal Capability Plan ( ICP ) Conduct Issue

  • No Further Action Required
  • TM Review in 1 Week
  • TM Review in 4 Weeks
  • Informal Capability Plan ( ICP )
  • Conduct Issue

• Engineer

  Sign

• TM

  Sign