Section 1 - Spot check details
Select date

Employee Name

Scheduled start time

Did the carer start on time

Scheduled visit duration


Was the visit performed Over Time, Under Time or within 7 minutes of Actual Time.

Section 2 - Appearance

Identity badge on show

Appropriate footwear worn

Wearing ACS uniform

Jewellery worn meets with ACS standards/policy

Section 3 - Personal protective equipment

Gloves available

Gloves used

Aprons available

Aprons used

Hand gel available

Hand gel used

Protective arm sleeves available

Protective arm sleeves used

Section 4 Pre-work checks

Logged into Care Manager Mobile

Care plan reviewed

Risk assessment reviewed

Latest progress notes read

Section 5 - Moving & handling technique (where provided)

All moves performed in an appropriate and safe manner

Hoist used in an appropriate and safe manner

Moving and handling equipment used where required
i.e. slide sheets/banana board/stand aids

Section 6 - Task performance (personal care, where provided)

All personal care is performed to meet the objectives outlined in the client's care plan

All personal care performed meets the company quality standards

Care plan objectives - all objectives outlined in the care plan met

All other tasks are performed as required to meet the objectives out-lined in the client's care plan

Section 7 - Approach to client/work

Employee displays a positive attitude and approach

Employee seeks to maintain the client's dignity and respect

Section 8 - Communication

Employee uses appropriate language and tone

Content and topic of conversation is appropriate and professionalism is maintaned

Section 9 - Record keeping

Progress sheet appropriately and legibly updated

Section 9a - Administration of medication
Section 10 - Company & Client Confidentiality

Has the carer followed the ACS policy on Company and Client Confidentiality

Is medication administered during the visit (if yes, please complete a Medication Competency Record)

Section 11 - Waste disposal

Waste disposed of appropriately (gloves, aprons, pads, etc)


Has the spot check been satisfactory

Employee feedback provided:

Improvements/Training needs identified (bullet point areas where additional training is required/when it will take place/method of delivery

Improvements/training identified

Employee signature
Spot checkers signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.