Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Inspection Details

  • Chef Manager

  • Email

  • Date of last Aegis Internal Audit

  • Number of non Compliances at last Aegis audit?

  • Evidence of non Compliances closed out

  • Details of non compliance:

  • Non Compliance
  • Type of non compliance

  • Date item completed

  • Evidence of item completed

General Requirements

  • Local Council Food Business Certificate is current?

  • Date of Local Council last audit?

  • Details of Local Council audit.

  • % of Hospitality staff who have completed Excellence in Dining training?

  • % of Clinical staff who have completed Excellence in Dining training?

Communication

  • Evidence of Facility Staff Meeting Minutes where Excellence in Dining project was discussed?

  • Date of Meeting

  • Details of Minutes

  • Evidence of Facility Resident Meeting Minutes where Excellence in Dining project was discussed?

  • Date of Meeting

  • Details of Minutes

  • Evidence of Resident Meal Satisfaction Survey before Excellence in Dining project was introduced

  • Date of Survey

  • % above Satisfactory

  • Details of Survey

  • Evidence of Resident Meal Satisfaction Survey after Excellence in Dining project was introduced

  • Date of Survey

  • % above Satisfactory

  • Details of Survey

  • Do Staff have access to Aegis Excellence in Dining Program information when the Chef Manager is not on duty?

  • Details of System for Access;

Environment

  • Servery Information

  • Servery
  • Servery Name

  • Level of Care

  • Meal Period

  • Are the dining tables clean and set according to Excellence in Dining standards?

  • Take photo of dining table settings

  • Dining room noise level appropriate for eating meals

  • Is there any music playing?

  • If music is playing; is it appropriate for eating meals and is the level of music suitable?

  • Is the TV on?

  • Are there any off-putting smells in the room?

  • Is there nice food smells in the room that entices the appetite?

  • Is the environment pleasant, relaxed and conducive to eating?

  • Is the lighting suitable for eating meals?

Food Service Delivery

  • Tray Service Information

  • Tray Service
  • Wing Name

  • Level of Care

  • Meal Period

  • Meal trays are set as per Aegis "Excellence in Dining" standard

  • Resident name tag with photo is on the tray? (Name tag is clean)

  • Correct resident meal is plated on tray?

  • Crockery and cutlery are clean with no chips?

  • AIN's are ready to collect the food trolley for meal service?

  • Is the plated Food Temperature within acceptable temperature range >60

  • Hot Food Temperature is;

  • Cold Food Temperature is;

  • Is the Food Quality to Aegis "Excellent in Dining" Standard?

  • Level of Food Texture

  • Take Photo of Plated Meal

  • Servery Information

  • Servery
  • Servery Name

  • Level of Care

  • Meal Period

  • What is the meal ordering system used?

  • Servery is ready for meal service; Bain Marie preheated/heat lamps on, plates preheated, servery is clean and organised

  • AIN's are in the Dining Room ready for service

  • Correct meal period menu is displayed

  • Crockery is clean, no chips or stains?

  • Cutlery is clean?

  • Plastic Thermal Equipment is clean?

  • Clearing trolley is ready with splash guard, plastic scrapper, cutlery bucket with water/detergent, wiping cloth and spray bottle

  • Staff Questions

  • Staff
  • What can you tell me about Excellence in Dining?

  • Can you explain the food items on today's menu?

  • Staff are in Uniform with Name Badge?

  • Kitchen Hand & AIN (in charge) are working together with meal delivery system (Resident Meal Ordering Form being used to check resident diet analysis)

  • Were residents told that meal service was due to start?

  • Is the resident positioned in such a way as to enable them to eat safely and promote maximum independence?

  • How is the resident positioned?

  • Is the table positioned within reach for the resident?

  • Were drinks within reach for the resident?

  • Did anyone assist the resident to set up items for their meal?

  • Assisted by;

  • Is the meal within reach?

  • Was the protein at 6 o'clock on the plate when served to the resident?

  • Did staff serve from the right?

  • Did staff clear from the right?

  • Did staff follow suitable dining room etiquette during meal service?

  • Did staff scrap left over food and stack dirty plates quietly?

  • Is the Food Quality to Aegis "Excellent in Dining" Standard?

  • Level of Food Texture

  • Take Photo of Plated Meal

Assistance

  • Was the resident fully independent?

  • Was the resident given assistance to cut food / open lids if required?

  • Was the resident given assistance to eat or drink as required?

  • Who gave assistance?

  • Did the staff member giving assistance with the resident meal use a chair/stool while assisting?

  • What did the assistance involve?

Monitoring

  • Did you see anyone monitor how much the resident consumed?

  • Who

  • Was an alternative offered if the meal was not eaten?

  • If the resident ate less than half of their meal was encouragement provided to eat more?

Activities / Staffing

  • Did planned regular activities occur during the meal service?

  • What occurred;

  • Were family members or carers present at the meal service?

  • Did their presence appear to distract the resident from eating or did it appear to encourage the resident to eat more?

Meal Interruptions

  • Was the resident able to eat their meal without interruptions?

  • Comment on what / who interrupted their meal?

  • How many interruptions did you observe?

  • What were they?

  • Which of those interruptions were urgent?

Resident Information

  • Resident Diet Analysis Records are followed?

  • Resident Information

  • Resident
  • Resident Name

  • Level of Care

  • Diet

  • Texture

  • Meal Size

  • What did you enjoy about today's meal?

  • What would you like to see improved with the meal service?

Additional Information

  • Additional Notes/Comments

  • Action Required

  • Re-inspection Required

  • Time before next inspection

  • DECLARATION: I have read this report and understand the contents

  • Chef Manager / Facitily Manager signature

  • Central Office signature

  • NOTE: assessment report contains findings from date/time of inspection only

Contact Details

  • Aegis Aged Care Group

  • Address: 90 Goodwood Pde Burswood Perth WA 6103

  • Telephone: (08) 6254 8200

  • Fax: (08) 6254 8299

  • Email: operations@aegiscare.com.au

  • Web: www.aegiscare.com.au


    www.aegiscare.com.au

  • ABN: 97 377 986 723

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